The overall process working with Veterans United was really easy. The VU account set up for me to submit all of my paperwork was great.
We were treated like family. They made everything as simple as possible.
I already have.
Loan process was very complete in allotted time. Was kept informed along the way which helped eliminate anxiety. Communications was excellent via voice, email and text.
Everyone was very friendly and helpful.
Amber and Erin provided great customer service
There was no stress. I felt they cared for my family and made sure we were informed every step of the way.
Jon McCarty & his team were amazing. Adam Nelsen was always quick to respond and was a wealth of information.
Only one negative experience, the inability to explain the need to remove money from my IRA to my checking account in order to satisfy the underwriters. This was not how I was going to pay my mortgage but it did unnecessarily affect my investments.
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Great communication, attention to detail, and efficient response.
I would recommend all first time buyers to not only utilize VU but also Alberto!
