I suggest better training and giving all information and needed paperwork clearly at the start instead of piecemeal.
Response from Veterans United
Hi David, we are always looking for ways that our teams can improve the customer experience. Thank you for sharing these suggestions and taking the time to let us know. We appreciate the opportunity to assist you and hope to use this review to improve our service.
Veterans United has served us well, now for the second time. Our original home purchase was literally a breeze with the help of Matt LaTorre and his loan team. Everything was easy, fast, and understandable. VU was literally a text, email or phone call away at all times throughout the process. And we never had to wait for a response to any questions. It was a stress-free experience.Our original experience was so extraordinary, we decided we had to use VU for our Interest Rate Reduction Loan (IRRL) refinance. Despite that fact that we received literally dozens of refinance offers from other lenders, even some with lower interest rates, we needed no convincing to work with Veterans United so that we could be assured of honest information, with no ulterior motives - just what was in our best interest as borrowers.Thank you Matt LaTorre and Veterans United for excellent service!Matthew & Laurie Moshier
The Veterans United team are dedicated to provide outstanding service in mortgage transactions.
Very impressed with the short time it took to close the loan. Again Ryan Ewing lead the way.
Ready to see for yourself?
Experience first-hand why 356,931 homeowners give us a perfect score!
Overall a very good experience. They were incredibly helpful and answered all my questions. In the beginning, when I was trying to get pre approved for a loan, it felt like everyone's feet were dragging a little bit and I was trying to move quickly on a home. The process got finished on time thankfully and was able to have my offer accepted. There was a team that I worked with a team and everyone was very knowledgeable but there were times of everyone had their hand in the cookie jar and it got a little hectic. The online portal was super easy to use, however, documents sometimes wouldn't go through and they asked for the same documents over and over again. I will definitely use VU again at a later time.
Let VU help you during your home buying process! They all operate with the utmost professionalism and integrity! You won’t be sorry if you let them service your homeloan! Billy Jones contacted me to lower my interest rate! If I buy another property, Billy will be my first call!! Thank you Billy and thank you VU team for making our home buying a lot less stressful than other lenders!
My loan officer Asli Wissman was exceptional. She turnes negatives into positives, and over comes obstacles. She sends to do list that can be completed on your smartphone. She's available for questions and advice. She made me feel like I had a lawyer by my side.
The process was streamlined and so easy! From the very first contact we made with Rett Thompson, he was always very prompt to answer any questions we had throughout the process! He and Caytlyn both were extremely helpful! Excellent communication, fast turnaround, they even got our loan "cleared to close" a week earlier than our closing date! I would absolutely recommend Rett Thompson and Caytlyn to anyone looking to purchase a home through Veteran's United! Thanks so much for all the hard work you did for us! We are forever grateful and loving our new home!
Lani was also extremely helpful.
Neat decision we ever made was to go with Veterans United for our VA Home Loan. The entire process was easy and painless and our agent and processor were extremely informative great at getting back to us on questions and all around great professionalism we will absolutely reccomend to anyone considering a VA Home Loan! And we love our personalized door mat from Veterans united had no idea it was coming so it was an amazing surprise to add to our new home!
Ready to see for yourself?
Experience first-hand why 356,931 homeowners give us a perfect score!
A great business to work with along with their representatives.
Nothing but good things to say about our experience. 5 stars
Veterans United is a really good place to get a loan just be prepared to have a paper trail of every little thing That’s one thing that I wasn’t warned about Was the paper trail that was needed for every little transaction sometimes they go a little too far and it goes a little too personal
Response from Veterans United
Hi Craig, thank you for being honest and sharing how you felt about the paperwork. We understand that it can feel intrusive at times to obtain home financing, and we respect your feedback. We apologize for not delivering a better overall experience, but we are very glad you still feel we are a really good place to get a loan. Thank you.
