Transaction went smooth until it didn’t. I ended up having to escalate to a team lead (who was great) to get answers in a timely fashion. As we got closer to closing date, it became harder to communicate with my loan team. Would get majority of replies through text or a voicemail later when time was most urgent. We didn’t close on time, which cost me an additional $400 out of pocket for uhaul/storage and I had to waive my earnest money for the contract extension. I was not confident at this point but things got expedited after voicing my concerns. Apparently this was due to an inexperienced team member which is understandable. They apologized, owned up to it and finished the job.
I would advise anyone buying a home to use Veterans United Home Loan.
I would really be looking forward to working again with this team when I buy another home.
Veterans United, with the help of Joel (our loan specialist), made a seemingly daunting task seem manageable. We would highly recommend VU to anyone looking for true professionals who understand how to close on a VA home loan.
Veterans United was great to work with, but need to have a little bit better communication amongst them. I would recommend them to anyone buying a home!
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We loved working with Veterans United, especially Kelley Herigon. She made everything so painless and easy for us as first time home buyers and we can’t thank her enough for all of her help! We highly recommend using Veterans United!
For any other Veterans like my husband, needing to purchase a home, please do not waste your time searching the web for people to do your transactions just call our new friends Veterans United and Nicholas. You will be satisfied.
Warren/Yvonne
Thank you nick and your crew and thank you veterans United.
Let me start by saying that Veterans United should be any veterans first stop for financing! Ali and her team, Samantha in particular did a phenomenal job for me and my family. Every step of the way during the process I was reassured and kept in the loop about everything. Even when we ran into a setback Veterans United handled the situation with poise. I'll put it this way, you don't hire a plumber or mechanic for the job they perform you hire them for what they know how to do when something goes wrong. Well something went wrong for us and Veterans United took care of the issue immediately!! Thank you Ali, Samantha and the rest of the team we a forever grateful!!
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