The hole loan process was absolutely painless. This was my first mortgage and Alex, Ryan, and Gloria made everything so easy and seamless. Not at all what I had heard about the mortgage process. Thanks so much!
They helped me so much and gave me the right amount of information to not overwhelm me and kept things on track. I would recommend using them 10/10 times. Thank you so much!!!
My 2nd home purchase took just 2 months and 2 weeks with #veteransunited! From first application to preapproval. Preapproval to to Underwriting. Underwriting to Cleared to Close. Cleared to Close to Funded loan. Step by Step they made home ownership an easy process that goes as quickly as you provide what is asked of you. I completed my sale in less than 45 days!! Finally I am at home in a place that I have wanted to call home from the first time I visited in 2015! #dreamscometrue? #manifestyourlife #vurocksmysocks Veterans United #knockedmysocksoff
John Parker and Kate Busero were terrific the whole process! I can not recommend them enough! Even though we ran into a few obstacles on the seller’s side, they both worked through it with me having little to worry about. They kept in contact with me and updated me. They did a perfect job. I am extremely satisfied.
By far the best mortgage loan experience I have ever had. This was my 11th mortgage process and my third refinance. Everything was smooth, on time and without any delays.Thank you
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I experience was great. Brandon Brown did a outstanding job helping us with everything. Thank you
Veterans United, Colin Park and V U team staff has gone over and above for Al and I. They were very hands on through out the total process, always made themselves available when we had questions, would keep us updated on the process.Everyone was very patient and made sure that we understood the process.Made the online signing process easy for us.I would so love to meet Colin Park and the VU team one day, it's great to know that there are still honest companies that truly have people best interest in mind.Please keep up the good work and has always thank you for being a Ram in a bush.
Al and Vikki Henderson
VU’s software made it easy to submit requested documents.
I told them what I was putting down and apparently they didn't apply to closing so at closing I needed to put another 10840.00 down on it . All I was told was sorry that was not good for me I will never do business with this company again
Response from Veterans United
Hi Michael, it is our responsibility to deliver a smooth loan process, and we apologize that you experienced an error on your down payment amount. While it is fortunate that this was caught and corrected on the day of closing, we understand this was an inconvenient situation for you. If you would like to talk more about this situation we are here to provide a more thorough explanation.
The information required was requested and reviewed in a timely manner. All questions or concerns raised were answered professionally and completely.
I had a good experience. I wish I had more time going over things with Nick. However, Kathy was great.
From start to finish on my purchase, I heard from my loan team quite often. I was told that, after my purchase, I could refinance using a "streamline" process if rates were to be cut, which the Fed cut rates 3 times since my purchase. Naturally, I started the refinance process, but I haven't heard from ANYONE. I received ONE notification email I had documents to sign in my "TO-DO" list, which I complied with, but after that, I haven't heard anything. I then received an email saying I'm disqualified for a rate cut. So, I'm paying more than current rates, and actually pay more than my monthly scheduled payment, but I'm disqualified. Doesn't really make sense......
I guess money was made on the front end of my purchase, so refinancing isn't a priority or something. I can prove I logged in multiple times daily between 11/4 through 11/20, but never received anything and never received a phone call from anyone.
I purchased my home during the government shutdown, which should say something about my response times. I would have been able to close early due to my response time, but I was also contacted by my loan team, but that isn't the case for a refinance apparently. I will go through someone else, I guess....
The entire process is complex and time consuming, but our loan specialist made it as easy as possible.
