My overall experience was not a pleasant one. I was supposed to close the week before I had to move out of my apartment, and due to delays and lack of communication/follow up I ended up being delayed 6 days on closing. I had my household items in a house I didn’t own or have access to (thanks to the seller being very accommodating because of the situation), and had to find other arrangements for a place to stay for 4 days until I could close. My realtor who has dealt with Veteran’s United countless times also stated that she had never had such an unpleasant experience in dealing with them. (Gives me hope that others have had positive experiences and I just didn’t.)
Response from Veterans United
Brandi, We would like to thank you for your honest feedback on how your loan had gone. Although we can not change what had happened we would like to learn more about your process and hopefully improve. We would like to invite you to reach out to our Client Advocate team to learn more and discuss further. We thank you for your service and thank you for choosing Veterans United.
Overall, I am very happy with Veteran’s United. Our loan officer Bob Doran and his team were wonderful to work with and they do all they can to get you the best.
My experience was great, they keep you informed every step of the way and it took less time than I thought.
Just be prepared to have your loan sold to Wells Fargo in a month :)
Overall, positive experience.
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Very pleased
I wanted to thank the entire team for making this process effortless and easy. My wife and I are so happy with our new home.
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The Veterans United software and staff teamwork made the whole process so smooth.
Veterans United team including Krystal, my home loan specialist, Sarah and Ashley who helped with the home buying process, and Amy my real estate agent made the home buying process easy and kept me informed of the required documents which allowed me to close quickly. I highly recommend Veterans United for any veteran who may be looking for the right mortgage company.
I couldn’t have asked for a better experience! People say a VA loan is hard and is a long process but working with veterans United I closed on my house 2 weeks early! I would recommend veterans United to any veteran. They’re honest and trust worthy!
