If all mortgage applications are as complex and as difficult as was my experience with Veterans' United, than I hope that I never seek a mortgage again.
Response from Veterans United
Thank you for your feedback Ronald. We understand that with a mortgage that is backed by the government there is a lot of documentation involved. We do try to streamline that process for you but it can still be tedious at times. If there is additional information you would like to provide please contact our Client Advocate team.
So thankful to finally be homeowners after a long career always renting. Rob went above and beyond to get my family in our new home before Christmas! Thanks guys!!
Dave Buchner was a pleasure to work with throughout our home buying process! He was very nice and was always there to answer any questions or concerns we had, which seemed like many at times. If I could recommend not only Veterans United, but a specific loan officer, there’s no doubt Dave would be at the top of my list!He stayed positive at all times, no matter how silly our questions were, or how outlandish our financing requests got. I didn’t once feel like he wasn’t in our corner.Thanks Dave, for being our loan officer and working so hard to ensure this was a positive experience for us!
So helpful and nice. Made our home buying experience enjoyable.
Thanks for all the help hope to work with you all in the future
Suzanne McClain and Sarah Dixon are a first-rate team! I would HIGHLY recommend Suzanne and Sarah to my fellow veterans looking to purchase their next home. My wife and I are grateful to have had such a knowledgeable and professional team in buying our first home, after military retirement. We couldn't be happier with their help! Suzanne and Sarah--you are the best and thank you so much! Thank you Veterans United. Godspeed--Cardenas Family.
They will go above & beyond to make you feel comfortable and make the whole experience simple & easy! We even closed ahead of schedule!
Very excellent group to work with.
Great group of people who helped every step of the way . I would recomend them to anyone . Very happy with everything and our new home .
If you are a Veteran homebuyer, Veterans United is the company to go with for financing. They know the process and work hard to get you into the home of your dreams.
Veterans United has been thorough, and expedient in all our business handlings. They continually strived to provide us with supberb customer care. We were first time home-buyers, and they made it feel easy. They walked us through exactly what we had to do, and came up with financial strategies that would allow us to purchase our home. Other lenders had strategies which did not work for us. Veterans United gave us the ultimate success strategy which allowed us to buy our home. We highly recommend any first time home buyers to Veterans United.
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Brooks, Korrie & Mason are the BEST!!! Friendly, knowledgeable, they were always there for me & got me into my home quickly and with no problems! I highly recommend this wonderful team of experts!
There procedures were easy to work through. They were very helpful .
For whatever reason, between agent, lender, & escrow ... my home recording has basically slowly progressed. For whatever reason, without pushing parties involved to meet timelines, this deal would not have been done. Additionally, after explaining the importance of being able to meet the timeline of a very obtainable date... I ended up paying $300 more in rate lock fees, as well as having to secure lodging due to the delayed funding & recording. All & all, I would not recommend this company as a whole. By far, my worst home buying experience ever. My lending officer communicated as needed, but for some reason things just did not flow. I’ve used different lenders before with much more success. This will be my last go with this company.
Response from Veterans United
We apologize that your experience did not meet your expectations Jacob. We are happy to hear that in some separate comments we have received that you had a good experience with your Loan Team. If you would like to discuss this in any further detail please remember that our Client Advocate team remains available to you.
