I went with Veterans United Home Loans because I am a veteran and thought this would be a great experience. Since I was wanting a VA loan what better way to show appreciation to veterans by going with a company that has veterans in the company and seems to specialize in the VA loan process. It started at great but halfway through it started getting a little overwhelming. We were told not to worry about some things then turns out those things caused us to change our closing date three times. Then we got to closing and they had his name incorrectly on the paper work. Which I could have understood the error. Everyone makes mistakes, however I caught this mistake the very first email I got from them. And was told it would be fixed. So again we were waiting. Even then the waiting wasn’t the problem. My son is in the Navy and was down on leave and had to be at the airport at 4pm. So when the title company said they had to have Vetetans United fix this before we can continue. We were worried that my son would be late for his flight back to Washington or we’d have to reschedule again. Not everything was bad with Veterans United Home Loans. But there was a lot of things that could have been avoided. One of the Loan people we worked with told our real estate agent that we wanted an extension because we didn’t have the money in the bank for closing. Which If he had talked to us about that we could have let him know we did have the money. Anyway I’m glad this is over and we can move forward. I am grateful we did end up with a new house but I would not recommend Veterans United Home Loans to anyone until they reassess how they connect with people and not lie to them.
Response from Veterans United
Thank you for this feedback Nickey. A member of our Client Advocate Team has left you a message and sent an email for additional details. We understand how the home buying process can get stressful, especially when certain aspects are not resolved quickly and accurately the first time. Delivering exceptional customer service is important to all of us at Veterans United. While we cannot change the experience you had we want to ensure that no other customers have this same experience in the future. Our hope is that your home serves you well and we invite you to connect with us for any needs in the future.
easy to communicate with and well informed of every step of the process.
My whole team (John McCarty,Kyle BLack,Adam Nelson ) went over and above all my expectations. They are very professional and at the same very in tune to the customers hopes and circumstances. My wife and I were treated with understanding and respect. GREAT STAFF !
Closing was a seamless process!
Brandon Crites and team did an excellent job from start to finish. Every question My wife and I had was answered in a timely fashion. I was able to call or email and got the results we needed.
Steph and team were awesome!! The whole process was painless and went very smoothly. Steph was always there to answer any questions and ensured we had everything we needed. First class Team and Company.
Rebecca vault was the easiest person I've ever had to work with she's Pleasant. She was on top of her game sometimes answering my questions before I could even ask
I had heard nothing but bad news with VA loans, I was worried to even begin the process. Veterans United was amazing and I will never use another lender again. Thank you guys.
Exceptional Customer service and customer interaction. Team approach is by far the best I have ever known.
The process started a little slow but that was based off of my timing. But I would have to say this was a great experience and very Veteran Friendly.
Very professional team with loads of experience and the communication between us was awesome.
My mortgage team was outstanding and I would recommend them to anyone. They walked me through the entire process and I really appreciate that.
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They were very helpful thought each step. I loved the to do list
On this and all subsequent points, we will mark 10 as it is unfortunate that a higher score is not an option.
Everyone who dealt with me was courteous and professional
