With the exception of poor Jeremy getting sick, he was very attentive and helped me at every stage of this stressful mortgage process. He aways responded promptly.
Dava and Nathaniel made a processed I feared and felt daunting as easy as pie. Answered any questions and reassured me throughout the whole process. Dava made sure I understood each step of the process.
I love how everyone worked together to help the whole process go smoothly.
This loan experience has been different than any other home buying that I have had. This team was so thorough, they are extremely kind, professional and helpful. This is my second time using VU. If another opportunity arise I would use again. Thank you Zach, Britney and team.
Website was easy to navigate. My loan officer, Alex Tuttle, is amazing! Highly recommend.
Great customer experience all around - from the website design and ease of use to the personal calls with all the specialists.
Jeremy and Carrie did an amazing job. They were quick to respond and provided great customer service. They were able to explain every question and guide us along the path of buying our home.
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The UI for the website and app we're clean and easy to use.
Jessica and her team was upmost professional. They answered my questions in a timely, efficient manner.
Between Travis Ward, Julie, Morgan and my realtor Paulette. this was absolutely the easiest thing I have ever purchased. thank you to every one who made this home purchase super easy.
David Peterson
Aaron and his team was very professional and knowledgeable with the house process. This was my 1st time buying a house and the team walked me thru the whole process
I didn't recieve any responses to questions I submitted. Loan calculations were incorrect.
Response from Veterans United
Thank you for your feedback Eric. We appreciate you contacting our Client Advocate team with your concerns during your loan approval. Your Client Advocate remains available if needed.
As always, Krystal Palmer-Robb has provided us outstanding service and opportunity! We are so grateful to have crossed paths with her in our journey to find and finance our forever home. She is highly professional and has maintained our best interests throughout this journey. Thank you, Krystal and VU for all that you do! Merry Christmas and Happy New Year!
Great team to work with!! Thanks Cal!
I had a great experience with them until I refinanced my load and was never told that my loan was going to given to a 3rd party company. Then money was taken out of my account was a final payment and then veterans united claim they never took the money even though I have the recept from them with the confirmation number.
Response from Veterans United
Korleia, transferring the servicing of a loan is common, but we're still here to assist you with any issues that arise. Please contact our Client Advocate team directly for assistance resolving any servicing concerns.
