Thanks Katy
While our loan coordinator was very on top of things and in contact regularly, our loan officer was not. We often got last minute notice that documents were needed the last day, but the request for the documents had been in the system for over a week. If it wasn’t for us calling, or our loan coordinator Jordan reaching out to us, we would not have been able to close on time. Our loan officer and loan coordinator did not seem to be in regular touch with each other and often times came us mixed information. This made the process feel more rushed and confusing. While our experience wasn’t awful, the lack of communication and last minute notice was frustrating and forced scrambling on our end.
Response from Veterans United
Hi Aaron,
Thank you for sharing your experience. I’m glad to hear Jordan stayed engaged and communicative throughout the process, but I’m sorry the overall coordination and communication left you feeling frustrated and rushed.
I can understand how stressful it would be to receive last-minute requests for documents, especially when it seemed those requests had been pending for some time. Conflicting information and inconsistent communication between team members can make an already complicated process feel confusing and overwhelming, and I’m sorry that added unnecessary pressure leading up to closing.
While I’m happy you were ultimately able to close on time, I understand that doesn’t erase the frustration you experienced trying to keep everything on track. Your feedback about communication, follow-through, and internal coordination is important, and I appreciate you taking the time to share it.
If you’d be open to discussing your experience further, I’d encourage you to reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. CST, and messages received after hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Billy and his team is wonderful to work with. They go above and beyond to get you where you need to be. We had a little hiccup at the end with the closing documents and Billy was on top of it and we got it finished up within 24 hours. Great team.
My overall experience was good as a first time buyer! And my team and realtor did a great job on getting me into my home! Thank you all!
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It was as close to painless as it possibly could have been, they've awesome. I was on a very tight schedule a d they made it happen.
Hannah and my whole team were amazing and answered every single question I had.
Cole ant team made this experience extremely easy and efficient! Personally I would highly recommend this company to anyone purchasing a home. I’m beside myself on how well this turned out.
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You were dedicated to assuring that I had a good experience. Your staff was very attentive to our needs. Thank you!
In general, I appreciated working with Veterans United very much. My only issue was that I would have preferred to pay the homeowner's insurance myself rather than it be attached to the escrow.
Wish I had known about Veterans United before now but will continue to spread the word of how easy you make the process of buying a new home.The website is wonderful! So easy! And completely less stressful than buying a house years ago.
The whole team with United was very awesome. I will tell other Veterans about you. Thanks
John and the team were outstanding during the loan process. By far the best experience I have ever had with a mortgage company.
