I paid your company a ton of money to get the numbers right and you fumbled the ball through the entire process (which took a while due to the sell of my property) I explained that I did not have more to put down on my veterans united loan than I would be receiving from the sell of my house. Well in the end A drew out a random number down without confirming it with me had the final disclosure on Friday (we signed at the title company the following Monday) did not do his due diligence and did not update the numbers come Monday when he was contacted by the title company. We had such a horrible experience selling our Alaska house and the incompetence on that companies part veterans United did not have to make it worse. In the end I had to come an extra 9k out of my savings to cover closing on my home. This company should take veterans out of their name because they do not care for the veteran community and continued to blame me for their short comings. I will absolutely go out of my way to make sure no one I know or even hear about wanting to use this company does not use them.
Response from Veterans United
Hi James,
I’m sorry this experience added even more stress to an already difficult move. I can understand how upsetting it would be to reach closing and learn you needed to bring significantly more money than you had expected, especially after communicating what you had available from the sale of your previous home.
I’m also sorry you were left feeling blamed when you raised your concerns. I’d like the opportunity to better understand what happened with the closing figures and communication leading up to signing. Please reach out to me and the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Great job they did.
Thanks for walking me through this process and always being helpful, means more than you will ever know, words from a ptsd veteran...
Couldn’t be happier with the entire team!
Amazing, practically did all the work and made it super easy for my wife and I especially being first time home buyers
Brittany and her team were super friendly and very responsive. The process was very smooth including the website.
Mr. Roderick Vales was nothing short of absolutely amazing professional dedicated and thorough. My Husband and I would not be in our forever. Home had it not been him in the staff here at Veterans United. Thank you so much, sir. You have made us a proud family for doing business with Veterans United, you continue to be who you are you keep striving for excellence. It’s in you and we are greatly appreciative of you and your staff My Husband and I Warren and Tawana Frazier thank you.
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Outstanding customer service. Great communication and seamless technology from start to finish. Very happy with our lender experience.
Everyone I talked to was beyond great and should be given a raise. They were friendly and open and got everything done quickly and answered all of our questions fast and respectful
The team all were supportive and helpful through the process. I appreciate the ease of working with the team!
Outstanding
I would like to recommend letting new buyers know, verbally, how much they should expect to spend before closing on a home, so they can prepare better.
There was a period of no communication, no return emails or calls for days at a time. During this time it was really frustrating.
Response from Veterans United
Hi Jesse,
I’m sorry you were left waiting for answers during your homebuying process. Going days without a response can be incredibly frustrating, especially when you’re trying to keep such an important process moving. I’d like to learn more about your experience. Please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
I could not have asked for a more fluent process. The knowledge and care this team provided is beyond anything expected. They truly care about the homeowners and want to give them the best experience!!!
The process was long and the employees were helpful
I had a great experience with veterans United, Jason and Matthew went above and beyond. We had a home fall through 3 days before closing, but as soon as we found a new one they got things rolling. These guys are great to work with and we are very fortunate to have a team of knowledgeable professionals helping us along the way. Could not be happier with the process and how streamlined it was. This is our second home purchase with veterans united, great work guys.
Justin ...including the entire team that helped us get where we needed to be was amazing and outstanding explained everything and made sure we understood everything as we went moving forward. All of them are asset to the teams and companies that they work for and with. I would absolutely would recommend anyone to work with them. Justin and the entire team Thank You so much for everything and the time you invested in our family to make us Homeowners.
