Had problems with communicating at the end was very frustrating
Response from Veterans United
Hi Wes,
I’m sorry communication became frustrating toward the end of your experience. I’d appreciate the chance to learn more. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Had a great team help me through the whole process they took their time and made sure everything was taken care of definitely recommend!
Happy to have found a place we can call home!! Thank you Veterans United!
Veterans United provided an outstanding home-buying experience from start to closing. My Loan Officer, Aaron, was a true professional and provided constant service and attention to detail. We worked together as a team to answer all requirements and work with the VA. The online portal feature makes everything painless, and closing was a breeze with the title company. Veterans United literally made my dreams come true! Thanks
First Home!!!!Veterans United made it really simple with their app, instructions, emails, and to do lists. Sounds like alot but they are on top of it and clear all the way to the end.My team of Austin, Lliam, and Daniel were extremely helpful and would recommend them any day of the week.Thank you guys!!
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There were some hick-ups along the way that made the experience more stressful than it needed to be, from misquoting rates (then countering with it being a rate for a different lock period), to CD disparities (162% above the LE). There were also some missed calls where the loan officer said he'd call to discuss documents and then never did call. They spelled my name wrong on at least two documents (not sure who in the process, but it's all connected). I would still recommend VU, but would spell out what to look for that I ran into along the way. Rates are some of the best out there.
Response from Veterans United
Thank you for taking the time to share such thoughtful feedback Terrence. I’m glad there were parts of your experience that earned your recommendation, but I’m sorry the process was more stressful than it needed to be.
Clear communication and accurate information matter throughout the homebuying process, so I understand why the concerns you described with rate information, disclosures, documents, and missed follow-up would be frustrating. I’d appreciate the opportunity to take a closer look at your experience and any concerns that may still be outstanding.
Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
My experience with Veterans United was outstanding from start to finish. The entire home buying process was explained clearly, and the team kept me informed throughout each step. Whenever I had questions, they were responsive and helped me understand what was needed to keep everything moving toward closing. As a Veteran, I appreciated having a team that understood the VA loan process and made purchasing my home much easier. I would definitely recommend Veterans United to other Veterans and military families.
Veterans United Was absolutely amazing from start to finish. When we first applied for this loan we weren’t quite there yet with our credit. Instead of being told no like we were several times in the past with other lenders, vets United Went above and Beyond and put us in contact with our credit consultant Charlie. He told us exactly what we needed to do in order to get our credit where it needed to be and within no time we were ready to talk to our loan officer! Darin was amazing And also went above and beyond to get us preapproved and helped us through the entire loan process. Morgan was our Loan coordinator and she was absolutely amazing! She answered every single one of our questions on a day-to-day basis And made this entire process smooth and very stress free! Kohlie was Our concierge she was very informative and very friendly! We are very grateful for our entire loan team. Veterans United made my Husband and I feel so appreciated for his service. I would absolutely recommend veterans United to any veteran looking to buy a home! We will absolutely be passing on the word to friends! Thank you so much Veterans United, for making our home owning dreams become a reality!
We’ve purchased four homes using VU, and Nathan Bitner has helped us with our last three. The experience has been phenomenal every time, and it’s why we keep coming back!!
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As mentioned above in my initial write up - here is my review thank you VU for being such an outstanding company/organization. All realtors love working with you all, and most sellers that never heard of you, loved you once it was all over and deal was over and completed. Hannah Liebhart and her entire team , Lauren Sprague, Emily Gandy, Kole Berry, and others I am sure behind the scene, did an outstanding job again....what a team effort.Precise execution of loan processing, and all upstream and downstream processes. This is my 4th and FINAL home, we finally got the dream home we always wanted. I will forever keep VU near and dear to my heart!Signed, Paul S. United States Navy Veteran, RM5, JC:2318
This was our third home purchase, but first with VU. At first, before we committed to VU, they seemed responsive and helpful.However, this changed once we decided to proceed with VU. Responses became slow, our loan coordinator was short and borderline rude for answering basic questions. They also sent us the wrong home appraisal, which coincidently our closing was delayed due to our home’s appraisal being late. While this may not have been VU’s fault, the lack of communication was the most concerning.Furthermore, due to our closing being delayed because of the appraisal, I requested all correspondence between VU and the appraiser, since our team said it was their fault. After receiving written confirmation that VU would provide said correspondence, I have received nothing.While I could continue with specific examples, I would summarize with I absolutely would not recommend VU to anyone, nor do we plan to utilize them in any future home purchase. A lawsuit against this organization for misleading advertising and other alleged misconduct should have been a red flag enough but I unfortunately ignored it. Please don’t repeat my mistake.
Response from Veterans United
I’m sorry your experience with us changed so significantly after choosing Veterans United for your home purchase Tony. You should be able to ask questions throughout the process and feel heard, supported, and kept informed. I understand why the communication you described, particularly surrounding the appraisal and closing timeline, left you frustrated.
I’m glad our team was ultimately able to connect with you, provide some clarity around the closing delay, and move things forward. I’m also concerned to hear that you were expecting additional correspondence and feel that follow-through was lacking. I’d appreciate the opportunity to review that concern and your overall experience more closely.
Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Randee was great from beginning to end of the entire home buying process.
Meghan Kopka was the absolute best. She was so helpful and explained in detail the process. Quick to answer all questions. I couldn't have asked for better service.
