I thought the team did extremely well. They were in contact and always followed up on outstanding request. They also kept me informed and on top of responsibilities. They made sure everything was done correctly. I am thankful for that.
Jamie was great. He held my hand through everything. I got frustrated once , but he did what was necessary to get us through it. Thank you Jamie for your hard work. We are done and I have no regrets.
very helpful, great people to work with
You all did an amazing job helping me buy a home.and I ask God to bless each of you for your help.you are all loved and appreciated.
Worked with Jeff last 3 home purchases and always has given me the best services. He isn’t just a loan officer he is like family to us. Thank you Jeff for everything you have done for our family
Bennett and his team are great. If I know a veteran looking to buy a home I will send them Bennett’s way. They make you feel like family.
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Danny was a superstar and just all around awesome!! He and his team went above and beyond when it came to assisting us with the purchase of our home. Alyssa and Keagen were great with underwriting and keeping me updated on the status. From start to finish the team worked together to get us to the end. Danny was honest and upfront from the start and I loved my overall experience 😊
Had a few twists and turns, during the loan process, a lot of questions regarding VA loan applications and possible VA loan bylaws regarding getting a VA loan while having an existing VA and also learning about an IRRRL loan for Veterans. But I’m sure everyone at Veterans United will never forget helping me with my loan. Thanks Chris and Mason hopefully you have a few easy loan applications. You guys are great hopefully we can all remember never quit or give up on others.Regards,Lawrence L Sowers
Listen. If you are serious about owning a home, Veterans United is definitely a preferred option, in my opinion. The steps it took to purchasing our home was frustrating to say the least. In my wife and I case, we were purchasing from our landlord, so a realtor wasn't necessary. However, gathering the necessary documents, coordinating with the different agencies like appraisals, home inspections, insurance, title company, and loads of paperwork, signatures, and questions are still very much a part of the process. Our team, Nick Holman, Courtney Gully, Francie Greene, and the rest of their supporting members were there from the first phone until the closing on our home. They fielded every question, listened to all of our frustration, guided us through the whole process step by step, and we're encouraging, patient, professional, and, most of all, very polite, friendly, and engaging whenever we were in contact with them. I mean they kept in touch by phone, text, and email. Even sent us mail. Who does that in this technology age? Seriously, they were the best team my wife and I could ask for in communicating with us and our landlord to make this dream a reality!! I highly recommend Veterans United to anyone who’s reading this review, or anyone who asks is this company for real. To our team, Nick Holman, Courney Gully, Francie Greene, and their supporting team members, thank you for everything! We can't say thank you enough. My wife, Valencia Long, and I now own our home!!!
Would and have been telling everyone about my great experience with Veterans United
Paul has been with us waiting very patiently as we navigated our home search. Then when we thought we had found the “one” and it fell through, Paul was there again, reassuring us that everything would be fine.
We finally found the “one” and Paul and his team were extremely helpful in streamlining the process to fit our needs.
I would definitely recommend Paul and his team to do all the heavy lifting for you and your family in all your home shopping needs for us veterans!
No personal touch.The communication got better in the end
Response from Veterans United
Hi Keith,
I appreciate you sharing this. I’m sorry the experience felt impersonal at first, that’s not the level of care we aim to provide. I’m glad communication improved along the way, but I understand how important it is to feel supported from the very beginning. Your feedback helps us do better.
If you’re open to it, I’d like to learn more about your experience. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
Aaron and his team have once again gone way beyond what we had expected. Efficient, patient, educational, assuring and always spoke with a smile. Would I recommend? Absolutely!
I started last year researching how to refinance my house. I appreciated David because he did not pressure me in the early stages of this refinancing process. I put it off for a few months and I did not get hassled for the delay. I also spoke to Kristy during David's absence and she had such a sweet and gentle voice during my fears of refinancing. I decided than that I did not need to search any further.
Rob must have worked extra hours retyping my multiple loan papers. Thank you for your guidance and support.
Cierra, bless her heart, she was very patient with gathering the "To Do" list of documents and finally sending a very professional Ms. Van to visit me for the signing of the official documents. What a classy group of people that worked tirelessly on my behalf.
Love our new home! Thanks to Nick Berardini and the team at Veterans United.
The team was very professional, everything was completed in a timely matter and with accuracy. Actually our was done ahead of time !!!! Great Job
They are amazing, always there for any questions.
