Excellent service from Billy all throughout process.
I just want to take a minute to thank Eric Harmon for everything he did for us to make the loan even possible. His professionalism was absolutely remarkable. He guided us through every step of the way and ensured us that everything was going to be fine. ( Dennis the worry wart). He did everything he said he would do and plus some.Kudos to Eric we need more people like him in customer service. 15 stars !!!!!Sincerely
Patricia Menezes
Happy to have found a place we can call home!! Thank you Veterans United!
Veterans United and their team went above and beyond with my VA refinance loan.
Veterans United team are by far the best!!!
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I greatly appreciate how responsive and helpful the Veterans United team was throughout the entire process. We had a challenging transaction due to issues with the sellers, but the team went above and beyond to keep everything moving and make the deal work. They made a difficult process much easier for us, and I would highly recommend them to anyone looking to purchase a home.
I have now purchased 2 homes through Veterans United and both purchases went through effortlessly. Highly recommended. We've never missed a closing date, never had any issues with the homes I've purchased, and the team is very attentive. I really feel like I'm given the VIP experience every time. I look forward to my next purchase with them. Thank you Jon A and the entire team for being a trusted source for the biggest investments in my life.
This is the second house she helped me get. The process was quick and easy and Madison actually cares about me. Hard to find service like that. And I know because I sell cars and I provide world class service!
Veterans United Was absolutely amazing from start to finish. When we first applied for this loan we weren’t quite there yet with our credit. Instead of being told no like we were several times in the past with other lenders, vets United Went above and Beyond and put us in contact with our credit consultant Charlie. He told us exactly what we needed to do in order to get our credit where it needed to be and within no time we were ready to talk to our loan officer! Darin was amazing And also went above and beyond to get us preapproved and helped us through the entire loan process. Morgan was our Loan coordinator and she was absolutely amazing! She answered every single one of our questions on a day-to-day basis And made this entire process smooth and very stress free! Kohlie was Our concierge she was very informative and very friendly! We are very grateful for our entire loan team. Veterans United made my Husband and I feel so appreciated for his service. I would absolutely recommend veterans United to any veteran looking to buy a home! We will absolutely be passing on the word to friends! Thank you so much Veterans United, for making our home owning dreams become a reality!
Outstanding service and responsiveness.
Veterans United delivered an outstanding home‑loan experience from start to finish. It took me a long time to find the right property, and throughout that entire journey they stood behind me at every step. Their team was consistently professional, patient, and proactive — exactly what you hope for when navigating a VA loan.Communication was fast and clear, and every part of the process was explained in a way that made me feel confident and supported. Any time something changed or a new requirement came up, they were already ahead of it. I never felt lost, rushed, or left guessing. Instead, I felt like I had a dedicated squad making sure everything moved smoothly.My loan officer (Dan) and the entire Veterans United team made this experience genuinely stress‑free. They coordinated seamlessly with my agent, kept me updated, and made sure I always knew what was needed next. The online portal was simple to use, and every document upload or signature was quick and straightforward.After working with them, I fully understand why Veterans United is the top VA lender. They treat Veterans with respect, they communicate like true professionals, and they make the home‑buying process feel achievable — even during the tough parts.
Very patient and they helped us with everything the team was amazing with us
Ann and Bridget were so kind and patient. Everything went smoothly.
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Amazing, for my first time buying a home and using the VA home loan program I was a bit nervous at first but Steve and his team were perfect and answering my questions and making sure we had everything we needed when we needed it.
Kyle was very helpful all throughout the process of us purchasing the home. He provided us with important information that we needed to know and answered and questions that we asked him. Overall I would recommend Veterans United to anyone who qualifies.
As mentioned above in my initial write up - here is my review thank you VU for being such an outstanding company/organization. All realtors love working with you all, and most sellers that never heard of you, loved you once it was all over and deal was over and completed. Hannah Liebhart and her entire team , Lauren Sprague, Emily Gandy, Kole Berry, and others I am sure behind the scene, did an outstanding job again....what a team effort.Precise execution of loan processing, and all upstream and downstream processes. This is my 4th and FINAL home, we finally got the dream home we always wanted. I will forever keep VU near and dear to my heart!Signed, Paul S. United States Navy Veteran, RM5, JC:2318
I really didn't appreciate the way Shawn and Jaclyn tried to handle me as if I was a welfare case. Never was there a good morning or how's everything going everything was through text message or email and when I called straight to voice message. I'm a veteran who served my country and the reason they have a job today I earned my home and hate how people take us for granted. Although Shawn was diligent in his work habits and lot of us veterans are not the same as we once were do to the fact war has a life altering effect. So that's how I feel.
Response from Veterans United
Hi Torance,
I’m sorry you were left feeling this way. Buying a home is deeply personal, and you deserved to feel respected, heard, and treated like a person throughout the process. I can understand why relying heavily on texts and emails, along with calls going to voicemail, made the experience feel impersonal and frustrating.
I also appreciate you recognizing the diligence you saw in Shawn’s work, even while sharing where the experience fell short for you. We’re grateful you trusted Veterans United with your home loan, and I’m sorry our communication didn’t leave you feeling as valued as it should have.
I’d appreciate the opportunity to hear more about your experience. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and messages outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
From start to finish, Veteran's United was an absolute joy to work with. They made the homebuying process easy and took great care of us. Don, Evan and Lynn were fantastic and communicated quickly and often to ensure processes were moving and stayed on track. They were kind and courteous and i would certainly use them again and again in the future.
Everyone on the veterans united team was super helpful and supportive. They made the home buying process easy to understand and stress free.
