The buying process is smooth and simple. Biggest issues that arise are not from VU at all, but the requirements made for home buying. Still not a big issue if the seller is willing to work with the Veteran buyer. My biggest complaint is the phone system itself. Getting to a rep is hard enough, but it does seem that there is an issue with coherence across the board for the techs. It took almost a full year of working with at least 12 different people to get my mortgage back on track from missing one payment and cost hundreds of dollars in fees that I was mandated to pay, which should not have fallen on me as I did my best to work with the program but it was never followed through with.
Response from Veterans United
Hi Richard,
I appreciate you sharing both sides of your experience. It’s encouraging to hear the buying process felt smooth overall, and I’m grateful you pointed that out. At the same time, what you described afterward sounds incredibly frustrating.
Trying to get your mortgage back on track after one missed payment should not feel like a year-long uphill battle. Speaking with multiple representatives, struggling to reach someone through the phone system, and feeling like follow-through did not happen would wear on anyone. I can understand how the added fees would only make that situation more upsetting.
I would really like the opportunity to review your servicing experience in detail and better understand what happened. Please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll respond the next business day if you contact us after hours. I’d value the chance to look into this personally.
Sincerely,
Claire S., Client Relations Manager
They was patient and worked to help at anytime, especially with the documents on computer.
Steve and his crew were absolutely awesome in assisting me with the purchase of my home! I am a customer for LIFE and will tell any veteran friends that Veterans United is the ONLY company to use! Thank you so much!
This team is absolutely amazing! They were answering my phone calls before I could even dial! Everyone helped me out with every little question I had and made sure I understood my next steps! Truly blessed to have worked with them!
Veterans United helped me to obtain my dream of homeownership. It was a positive experience, and the lighthouse credit program was very informative. The program and the representative helped me to change my perspective on credit and credit bureaus. I highly recommend Veterans United to others because everyone, from the lighthouse representative, loan officer, and concierge, was knowledgeable, responsive, and professional throughout the process.
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As always with each home purchase Courtney was the best.
Thanks to the Veterans United Team for making it possible for me to purchase my own home.
My team was fantastic with communication when it came to any changes. They were very thorough and any questions I had they were very clear and helpful. They were also very friendly and very supportive.
I worked closely with Max Carratura while going through the lending process. He was extremely responsive and made me feel comfortable and confident through my home buying experience. I would absolutely recommend VU as well as Max.
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My whole team was great from start to finish. Helping and explaining as things progressed and never making me feel like i was asking to much when it came time to go over things a few more times
Alex was extremely kind and patient and very thankful for all his help and guidance. The team made a stressful process a lot easier to navigate through which is greatly appreciated.
Very easy to work with.
Thank you Max, Jill and the rest of the team. I appreciate all your help.
You were patient and made everything easy to deal with. Thank you for helping me fix up my house!
Brandon and his team were great. They kept me informed throughout the process and were always available to answer my questions. Bring a first time home buyer, I had lots of them .... And my wife and I loved the gift box that was sent when we closed on our house. I would DEFINITELY recommend them
