Daren and crew were outstanding! Very straightforward and easy process, which was very refreshing given how cumbersome mortgage loans are normally.
I have nothing but good things to say about Veterans United! They made everything so quick and easy. We love our team and they were such a huge help with everything!
Closed on Refi 22 days ago and still a payoff account has not been paid off. No response to phone calls. Will have to contact my local Congressman Steven Horsford to help with this unsettled loan.
Response from Veterans United
Hi Bernardo,
Thank you for bringing this to my attention. I understand how concerning it would be to still see an outstanding payoff several weeks after closing, especially when you haven't been able to get the answers you're looking for. I'm sorry for the frustration and uncertainty this has caused.
I'd like the opportunity to look into what happened and help clarify where things stand. Please contact my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com so I can locate your information and review your concerns directly.
The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Everyone I talked to was beyond great and should be given a raise. They were friendly and open and got everything done quickly and answered all of our questions fast and respectful
It took me two years to find a house. Dustin stayed with me. He followed up with me. He checked in on me. He was the best ever. I felt like it was an old friend looking after me.
They help me getting through the electronic paperwork. Sending the needed information to VU electronically instead of the postal service.
Haley is probably the best loan officer I have ever worked with.
Outstanding service
Ready to see for yourself?
Experience first-hand why 381,923 homeowners give us a perfect score!
10/10 service from all the team at veterans united. I have already recommended this company to other veterans who are looking to buy a home!
The use of computers for so much of the buying and selling process was very stressful for us older folks. Steve helped this stress by being very patient in explaining items that we did not understand. He was often away from his desk when we contacted him with a question but he always got back to us ASAP. Our confidence in him certainly helped smooth the process and we appreciated him very much.
I wouldn't want to work with any other lender on a home purchase! It went so smoothly, the communication was A+, the entire proceeding was streamlined and very easy to follow, all while running my own business...my only stress was making sure I had enough boxes for all of my things :)
I could not have asked for a more fluent process. The knowledge and care this team provided is beyond anything expected. They truly care about the homeowners and want to give them the best experience!!!
Amanda and Gavin made the whole process easy…..
Great team and we’re very helpful. Made our first time home buying experience a breeze.
Ready to see for yourself?
Experience first-hand why 381,923 homeowners give us a perfect score!
Outstanding, professional, and always helped out my fianc
We thank so much for Zach and his team because of them yesterday we got a new home. From the beginning I never thought buying a house specially me been a veteran. Zach from the start explained to me the process and always assure me the he would work hard to make it happen and he did. Believe me they went far and beyond to make it happened. They always calling and texting keep us updated, answer questions and make us feel confident of the process. Tools are awesome, the website and app give you a lot information and anything you need it complete the process. Any Veteran think to buy a house, trust Zach and Veterans United.
Great team and great people from the bottom of our hearts Thank you Zach and your team to make a dream come true.
When we first decided to purchase a home, we felt the stress and anxiety that comes with such a major decision. However, our fears were quickly put to rest when we were introduced to our Veteran's United team. Our wonderful loan officer Chace Tuck was there to guide us throughout the entire process. Chace was always available to answer our questions and address any concerns we had. Our amazing realtor Jen Riley worked so diligently in the search for our dream home. She helped us reach our goal and made the journey there both memorable and enjoyable. Jen taught us so much along the way, helping us build up the confidence needed to make such an important decision. As first time home buyers, we were blown away by the level of care and professionalism shown by our Veteran's United team. They truly simplified the homebuying process from start to finish. Thank you all for making this the best experience possible!
My home buying experience with the Veterans United team was absolutely fantastic. The entire team was pleasant and communicated frequently so me and my family were always informed. I will gladly recommend Veterans United to anyone I know looking for a home. Strong performance by the entire team!
The entire team we worked with was phenomenal. Everyone was nice, had answers to every minute detail of anything we asked.
