Everyone I talked to was beyond great and should be given a raise. They were friendly and open and got everything done quickly and answered all of our questions fast and respectful
I’ve worked with Aaron Foster and his team twice now and would recommend not only Aaron as an agent, but Veterans United as a company for Veteran's looking to purchase a home with their benefits.
Very prompt, quick to rep,y and always very kind and considerate.
Jeff and the entire team were extremely helpful. They stayed in constant communication and ensured we understood every step. Jeff even answered his phone on his day off to answer a question while my wife and I were house hunting. Definitely service above and beyond.
Alex did a tremendous job with getting our loan done in an expedited timeframe. 10 Star for Service and knowledge. 👍😁
Cara Music is the loan officer you want. She is thorough with her work and will make sure everything gets done right. Thank you on behalf of the Marquez family.
The closing took twice as long as I was told. My banker was on vacation at my closing and didn’t tell anyone he was leaving. And the closing needed a first month’s payment in my account prior to closing and nobody told me this until I was supposed to close.
Response from Veterans United
Hi Gustaf,
I'm sorry your closing took longer than you were led to expect and that important information wasn't communicated to you sooner. Buying a home comes with enough moving pieces, and I understand how frustrating it must have been to learn about an additional requirement right when you expected to close. You also deserved clear communication about who would be available to support you through closing.
I'd appreciate the opportunity to look into your experience and better understand what happened. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Great and quick experience.
I could not have asked for a more fluent process. The knowledge and care this team provided is beyond anything expected. They truly care about the homeowners and want to give them the best experience!!!
Everything was great.just thought the closing costs were high.
Helped my family greatly no complaints.
Alec and his team did a fantastic job communicating with us throughout the process. Natasha was prompt and detailed on all of her communications to us. The entire loan process went about a smooth as we could’ve expected.
Whole team at Veterans United was very communicative, helpful, and reassuring. My only request is to consider if your client is reaching out via email or text to keep it to text or email and ask before calling if a phone call is doable. For me, at least, email and text is easier because of my audio processing disability and full time work schedule.
This is my second time working with VU and again I’m very pleased on how smooth everything went .
Everyone was Exceptional!
When we first decided to purchase a home, we felt the stress and anxiety that comes with such a major decision. However, our fears were quickly put to rest when we were introduced to our Veteran's United team. Our wonderful loan officer Chace Tuck was there to guide us throughout the entire process. Chace was always available to answer our questions and address any concerns we had. Our amazing realtor Jen Riley worked so diligently in the search for our dream home. She helped us reach our goal and made the journey there both memorable and enjoyable. Jen taught us so much along the way, helping us build up the confidence needed to make such an important decision. As first time home buyers, we were blown away by the level of care and professionalism shown by our Veteran's United team. They truly simplified the homebuying process from start to finish. Thank you all for making this the best experience possible!
Jason Bals was Great! Very knowledgeable and responsive!
The best decision I made was going with you guys
Fast and Professional! VU, specifically my loan officer Tansee, made sure I was fully aware of all requirements and made the process extremely smooth!
