Everyone at Veterans United has been excellent. Especially Ellis
Everyone I talked to was beyond great and should be given a raise. They were friendly and open and got everything done quickly and answered all of our questions fast and respectful
They were very helful
Lance and his team were superb 👍🏻
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Brad was terrific, following up on all aspects of the process, keeping us informed, and always accessible. If I could give Brad an "11" I would.
Fast
Mike and his team were amazing through the whole process. Any questions I asked were answered promptly and professionally.
We were extremely happy with the entire process. John, Megan, and William kept us up to date on needed items, explained the process, and were quick to answer our questions. As first time home-buyers….we had a few. I would recommend Veterans United to anyone looking for a VA loan and especially John and his team! Outstanding work.
I could not have asked for a more fluent process. The knowledge and care this team provided is beyond anything expected. They truly care about the homeowners and want to give them the best experience!!!
VeteransUnited had a plan all laid out for me. Answered all my questions. My first realtor didn't work out, so they assigned me Amber. She is so awesome. VeteransUnited made sure I got into the house with a shop on the property. I appreciate the whole crew.
There were several times where I was sent a document with zero instructions, or given the wrong document. AI was being used to enter addresses which ended up in me being given the wrong quotes. There were also errors on closing disclosures as well. Veterans united has made it clear that this is simply another transaction to them.
Response from Veterans United
I'm sorry this process left you feeling like you were just another transaction Henry. That's especially concerning to hear given the issues you described with receiving documents without clear instructions, being sent incorrect information, and finding errors in your closing disclosures. I understand how repeated issues like these can affect your confidence in the process.
I'd appreciate the opportunity to take a closer look at your experience and better understand where things went wrong. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Absolute wonderful experience with Nicole from the beginning to the end. From pre approval to closing it was about 2 months. Every step of the way she made it so easy and guided us step by step. I can't say enough how pleased we are and 10 is not nearly a high enough rating,
Kennedy and crew superb
When we first decided to purchase a home, we felt the stress and anxiety that comes with such a major decision. However, our fears were quickly put to rest when we were introduced to our Veteran's United team. Our wonderful loan officer Chace Tuck was there to guide us throughout the entire process. Chace was always available to answer our questions and address any concerns we had. Our amazing realtor Jen Riley worked so diligently in the search for our dream home. She helped us reach our goal and made the journey there both memorable and enjoyable. Jen taught us so much along the way, helping us build up the confidence needed to make such an important decision. As first time home buyers, we were blown away by the level of care and professionalism shown by our Veteran's United team. They truly simplified the homebuying process from start to finish. Thank you all for making this the best experience possible!
Wonderful experience. Great people.
There is no break, it’s a whole team there to help and somebody is always monitoring your questions and concerns. Great team and I am very satisfy with their performance.
