Working with the crew at Veterans United has been an enjoyable experience. Logan and Brandon and the rest of their team are very professional and make the entire process as simplified, quick, and painless. At least as painless as the home buying and refinancing process can be. I appreciate all of the time, effort, and professionalism, not only of this team, but the entire Veterans United operation.
Veterans United was very easy to work with and their employees are very efficient. A special thanks to Alberto and his team for their professionalism and efficiency. Alberto really made my experience a positive one.Will definitely recommend Veterans United to people looking for a mortgage.
I’m so glad I chose veterans united to help me with my home buying process. They made everything so smooth and easy for me. Whenever I had any questions the were always right there to help me. Thank you to everyone at VU!!
Veterans United continues to improving their services. We bought a house 10 years ago and thought it was great and customer friendly. This time it was even better with the VA Realtor and concierge. Everything was at your fingertips for information. Everyone was very friendly and knowledgeable. We could not of asked for more. Thank you for making or house buying efforts so easy.
Thank you to everyone from the first scary phone call to get prequalified to the last mini nervous melt down ( kudos to Jenny, for talking me down When I was light headed and was so nervous, I was reading all the numbers wrong)
Everyone was so Kind and Real
You have no idea what your guidance has meant to me.
May the Lord Bless and Keep each one of you!
Thank you for your help & Thank you for your service.
Angie & Dane Dickerson
I may have been nervous but I never felt alone.
I couldn’t ask for a better team when going through the home buying process. I also would like to thank them for the special welcome gift for our new little girl. It was a very big but special surprise to come home to a gift set to welcome our newest member of our family.
Jordan Williams and Aaron were absolutely amazing, best I’ve dealt with
Veterans, give Veterans United a try. Easy to upload documents and they updated me on the loan process, not only by email but with a personal call as well.
My wife and I would like to convey (we learned that word from our real estate dealings, lol) our deepest and most heartfelt gratitude to each and every one of the Veteran's United Team!!!Our journey began with Smith Gaddy on May 23rd. This being our first home ever (yes, at our age...), we did not know what to do or expect. We were guided by you all every step of the way. Our concierge (Casie) got us connected and on track for this process. She also hooked us up with our realtor. Tyler (our loan officer) got involved immediately and worked on our preapproval. Every step was detailed and explained in ways we could understand. The patience, understanding, and commitment was/is so amazing. Cara kept us on track for the underwriter and Jimmy kept the ball rolling in the same efficient manner when Cara was not available. Alicia got our Homeowners insurance in line and patiently kept making necessary changes as we needed them. We successfully closed on July 25th, 2022!Tyler (our loan officer) has gone out of his way to make our dream come true. He helped us overcome obstacles which could have destroyed our dream from becoming a reality. We will never forget him or his team!We tell you all this so you can get an idea from the buyers/our perspective. You all never lost sight of why you are doing this.I am a Vietnam Veteran who has had a difficult trip through life. I never would have dreamed this possible. More importantly, my wife gets the one thing in this life that she has always dreamed of. Thank you for what you have done for us! Remember that you all hold the ability to fulfill a void in a veteran and his family's life. It makes a HUGE difference and again we will be forever grateful to you all. Thank you!!!
Taylor and team did a tremendous job by helping me refinance my home! It was quick and easy.
Zach Ward did an exceptional job
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The underwriting team should be completely redone. The only and absolutely only delay in all this crap show of a loan was on underwriting. To say they read documents and are trained to do their job is absolutely laughable. I sent double and triple documents to them stating the exact same thing on numerous occasions. To have to send the same thing highlighted with notes on it like they were in grade school so they could slightly understand what was in front of their eyes. Due to the underwriting alone I will never use Veterans United ever again. My home buying experience was horrendous to say it in nice terms. I hope this doesn't fall on deaf ears (which it will) do better for your veterans. Be more descriptive like Stephen. He made this experience not a 1 out of 10 overall. Thank god he's understanding and can take verbal abuse because if not id have pulled my loan from veterans united in its entirety.
Response from Veterans United
Hi Richard,
I’m really sorry to hear that the underwriting process caused so much frustration for you. That’s definitely not the experience we aim to deliver, especially when something as important as your home loan is on the line. I can imagine how exhausting it must’ve been to send documents multiple times and feel like things were being missed—that would frustrate anyone.
It’s great to hear that Stephen was a bright spot in all of this, but I know that doesn’t change the stress you went through. If you're open to it, please reach out to my team at 1-800-212-5200 or ClientAdvocate@vu.com. We would really like to learn more about what happened with your file so we can address it on our end.
Thanks to you all!! Great job, look forward to working with VU in the future for my home loan experience. Outstanding job! Cheers!!
Veterans United you have once again amazed me. You must being doing something right with your hiring because you have some amazing personnel. Your portal is easy to use and the checklist come in hand. You guys are awesome!
The entire team did an outstanding job, they made me feel like family in the process of helping my family. The way they kept me updated every step of the way, is hard to find a team like this anywhere. You guys are a true power team and my family will be forever grateful!!!
Thank you all so much!!
Zach and his team were BEYOND exceptional. Any worries or questions I've had were answered and help was always there when needed. This company has provided a way that was super easy and stress free. It was like I was working with close friends. I'd recommend Veterans United to any Veterans that are need of a mortgage and without the headaches. This is the place to look into!
