Our closing took too long. We had a set date of 14th Oct. But due to the underwriter (Allison Pharr) going on vacation with incomplete paperwork it delayed us for 5 more days. Then we signed on the 19th of Oct and (Chris Doose) had all the paperwork dated for the 21st of Oct. This delayed us again because the paperwork cannot be predated. We had to re-sign everything on the 23rd of Oct. Just a horrible way to do business. I think the Staff of Veterans United really need to get their stuff together. They wasted time and alot of money.
Response from Veterans United
Oniel, we're very sorry your closing was delayed. There are many moving parts when completing a new construction home, and we'd like to dig deeper into why yours was delayed. Our Client Advocate team is available to discuss the details of your purchase with you should you want to share more information.
VU will not disappoint.
I would highly recommend Durell and her team to any of my family and friends. She exceeded any and all of my expectations for this process.
We’ve used VU and Kevin McMillen’s team for 3 mortgage applications through the years. Wouldn’t hesitate one iota to use them again, AND, refer them to realtors and home buyers alike!
Veterans United made my first time buying a home very easy. They are great to work with and are always there to answer any questions that you have and will walk you through everything.
I would recommend to all my fellow Veterans. Please seek out Veterans United Home Loans for your Home Loan buying needs. They are a top notch operation that makes home buying a pleasure.
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We received excellent customer service and communication from our loan advisor and would not hesitate to recommend Veterans United to friends and family.
We closed on our dream home, a new build on Friday. A special thanks to Mark, Megan and our Veterans United team. They were responsive to any and all questions. Walked us through the process, and made the stressful moments less stressful. Professional, knowledgeable and sincere. They genuinely seemed to understand our needs, concerns and care about us as home buyers. We definitely would use VU again and highly recommend to others.
Cal was a pro and filled me in on everything that i should expect or could expect while going through the process of buying my first home. His counterpart Jeremy was also extremely helpful when Cal was on leave. Would easily recommend these gentlemen and staff for those seeking to purchase a home
Was a great experience I was losing it they kept my morale up and keep going even when I didnt know much about on line stuff they just calmed me diwn and kept me going to finish my mission of buying a home.. Thank you all very much..
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We worked with several people through this process and everyone was absolutely fantastic. Our loan officer Lindsey James was always quick to respond to our questions and really took great care of our family. For first time home buyers, our experience with Veteran's United was top notch. I would highly recommend!
Difficult to get in touch with my loan team. Responses were not as timely as they could have been. A mix up on VU's part left me with an almost 3 week gap between my original closing date and when I actually was able to close. I also incurred fee's that were unexpected and at no fault of my own, that I still was made to pay. Overall, I am happy because I'm finally in this house, but dear Lord it was a nightmare getting to this point. I still believe that the VU team did their best, and that's why I still gave high ratings. However, I NEVER want to do this again. Wish me luck.
