Everyone was always very helpful and always knew what they were talking about.
When I log in to Facebook to go in, VUHL is on my news feed everyday. I see that on some of my friends pressed Like. So on New Years day, I was curious to press the website and see what we can do to purchase a home. Kept within the website for a while, and got pre-approved from them. Then we just kept moving right along until I had an email of welcoming and continuing on to the process.
It has been a great pleasure working with Allison Basnett and her Transaction Coordinator, Shelbie Brumley. They both epitomize the words “professionalism, thoroughness and excellence”. They’ve truly earned a perfect 10 score!
Excellent services, courteous, answer questions promptly.
I had a very unpleasant experience with my loan agent. If you have ptsd or mental health issues this process will not help you mental stress. They tell you everything is good on closing and they got all the green lights then boom something else and something else. They also did a vod with my bank but they said my bank does not fax verifications but when I called my bank a week later cause I couldn’t touch any money in my account my bank said they never got a vod and that they do have the ability to fax. They moved my closing date 4 times when I have submitted everything 24 hours before there dead line.we finally got the House after my agent threatened to turn him in. And much more but I’m done typing
Absolutely pleased with the work put in by my Loan team. They truly helped to make a dream become a reality.
Got me a home loan.
Ready to see for yourself?
Experience first-hand why 340,833 homeowners give us a perfect score!
The team at VU was awesome, expedient, direct and professional.
I found the entire team to be friendly and committed to helping me achieve my goal of home ownership. They provided me with all the information and guidance I needed in a very professional yet personable manner. I would highly recommend them to my family and friends!
Their willingness to work with me with my specific situation was amazing. I know no other Bank in this world would have allowed me to buy a home with transitioning to a new job during the process.
Best set of professionals I have had the pleasure of doing business with. They genuinely care about you and your family. Constantly trying to help you in anyway possible and have your best interest at heart. Thank you so much.
