The only bad part about Veteran’s United, is that I didn’t use them with my first home loan. They are outstanding to work with.
I was very hesitant purchasing a mortgage online, but I am glad I did. Veterans United and it’s staff are amazing. They made the process extremely transparent. I never had to guess about what to do next. All you have to do it log into your account and you will see a list of thing needed to be complete and suggestions on how to complete them. I am so glad I found this company.
This team of professionals really impressed me. Throughout the loan process we were kept aware of what to expect and when to expect it. The website was very user friendly and I knew what documents needed signed and what just needed reviewed. I would not hesitate to recommend Veterans United to all of my family and friends.
Veterans United is a great organization that understands the unique challenges of military life and the VA loan process. Their knowledge and experience enables them to ensure a smooth home buying experience.
Do not use them
Response from Veterans United
Walter, we appreciate you sharing your feedback, and would like to know more about what led you to feel this way. Please reach out to our Client Advocate team to share more about your experience.
Samantha is great. Compassionate, patient and very comforting throughout the entire process. I am glad I had her to help and guide me. Although her assistants may be qualified, Sam was instrumental in keeping me involved throughout this entire process. If it were not for her I would have gone elsewhere, or not involved/engaged at all Thank you Sam!!!!!
We got it Done!!!!!!
The title company did not promptly prepare the closing documents. They were two and a half hours late. I had to sign documents that were forgotten in the process 5 days later. We still haven’t received our money as of the writing of this review. I came to VU because of my previous loan working with Derek Kriegahauser. It was a good experience. This was not that experience. It was awful and I would turn prospective clients to a different orgamization.
Response from Veterans United
Hi Patrick, we're sorry to hear your closing experience was less than stellar. We'll review our relationship with the company that handled your closing based on your response. We truly appreciate you letting us know about the issue. Please reach out to our Client Advocate team if you have more details to provide.
Had our well being in mind the whole time.
Jimmy's team was absolutely outstanding in this process. What seemed like something daunting as a first time home buyer, they simplified and made very easy.
As a first time home buyer (now owner). I went it quite nervous and hesitant. However my team was amazing. Both the loan officer and the real estate agent. They both worked together to make this happen. I would 100% recommend to family and friends.
