Veterans United was extremely helping us to purchase our dream home. Our experience could not have been any better.
The process started out great. From the light house program to starting to purchase my home . It fell apart and became an absolute mess towards the last two weeks and in all honestly had I not displaced my family I would have walked away and never gotten the loan through veterans United. Your staff should be held accountable for how they treat people . Lisa Pino , my real estate agent was my God send .
Response from Veterans United
Thank you for sharing this feedback with us, Ashley, and for allowing us a chance to learn more from you. A member of our Client Advocate team is available to gather more detail so that we may look to use your experience as a learning opportunity and improve on whatever may have caused you to feel this way. Please reach out to us so that we can work to improve for you and our future clients.
Presley and Sara provided exceptional service. They made the process stress free. They were in constant contact with me through the entire process. I highly recommend any veteran looking to buy a house to contact Veteran’s United. Ask for Presley or Sara.
Veterans United was the best choice we made. I though the home buying process was going to be tough and scary but our loan team had made it just the opposite! They made sure we were up to date with everything and ensured us that everything was going smooth. They kept us in the loop about everything and answered any questions we had. I couldn’t imagine going to anyone else with our loan because Veterans United Home Loans is the best! I would recommend any of my friends or family to them. Thanks to them and their hard work we now have a beautiful home. Go with them and you will not regret it.
Fast, efficient, and true to service. I am emphatically happy with Veterans United!
The whole team (Amanda, DeAnna & Beth) were so great to work with. I would highly recommend them to anyone purchasing or refinancing a home!
I knew home buying was a crazy stressful thing and I definitly had my share of stress with my home buying process. I had a great team and we powered through together.
Your in the right hands, I promise!!
I am more tha a satisfied customer, service excellence is a key factor in customer relations. The goal of professionalism and business bearing was intact at all times! Customer service was at the forefront st all times!Donald and Carmen Hardnet
Trust the process, be patient, submit all documents in a timely manner. Ask for Richard and Jimmie.
As a first time home buyer, I don’t know what’s what and when to do what. At first the to do list was helpful and showed me what I needed and when I needed it. Towards the end of the process everything was pressured and unexplained. Working with two people who don’t communicate clearly made it more difficult for me and my husband. One minute they need bank statements immediately and the next they already have all the information they need. Whenever I thought I had given them what they needed, something else would pop up. Money that should have been legitimate to put towards the house was not acceptable. If we knew cash wasn’t acceptable in the first place we wouldn’t have done it that way. There was no explanation to why the cash wasn’t ok. If more information was explained to me during the whole process it would have been easier for me and for Veterans United. I felt like I was jumping through hoops and overly stressed with the last few days before closing. Not even knowing if we would be able to close in time. We were told Monday morning that we would probably need an extension. Then later that day all of a sudden everything is good it go to close on time. Which was good, but a straight answer would have been appreciated. I called multiple times and asked what else was needed. When told there was nothing, I would then get an email stating something new that was needed to move forward with the loan. Nothing was clear and it made the entire process awful for someone buying their first house. Maybe Veterans United would be easier for someone who’s already gone through this process, but not someone like me, who has never dealt with any of this before. I would not recommend Veterans United to anyone I know.
Response from Veterans United
Carli, your feedback is very much appreciated. It is our desire to carry out the VA lending process with genuine care, respect, and professionalism to each and every client. Our commitment to serving you is unwavering. It is clear from your comments that the path to homeownership presented unexpected challenges, and we understand the stress that resulted from conflicting information. We hope that you are doing well in your new home and that our commitment to learning from our mistakes will help others in the future.
If you are looking for a stress free in applying for a loan, Veterans United is there for you. They will help and choose the type of loan you are looking for, keep the the cost of the loan to a minimum, expedite and process your loan efficiency , bottom line you a have team of experts who will stand by you throughout the process until you get your keys to your home, stress free.
I would use VU again no question if I had an agent like Mr Eric Barrosa (my apologies if spelled wrong)
