Such a simple and easy process. I will use these guys again for my next refi or purchase.
Beware, Veterans United will sell your loan just a few days after the closing...ever heard of a company called "Mr. Cooper"? We have now!Beware, not all their "loan specialists" are as smart or professional as they should be. Our "loan specialist" did not seem to have any concept of standard accounting practices, much less know how to deal with the individual he was working for in an efficient and guiding manner. Because of misinformation, or simple negligence, our closing was delayed a week and cost us hundreds of dollars in motel bills, restaurant bills, rental fees for the moving truck, etc., etc., etc.We do not recommend Veterans United to anyone. Shop for your mortgage loan company and choose one which will service you and your loan for the entire term of the loan; and preferably a company where you can talk with your loan advisor face-to-face.
Response from Veterans United
We're sorry you feel let down that your loan is being serviced by another company. Our Servicing team is still available to assist you if you have issues or concerns with your loan servicing, however. Our Client Advocate team would also like to know the details of your loan process that led to a delayed closing. We strive to execute each home loan in an efficient manner, and to properly set expectations for our Veterans. If this was not your experience, we'd like to find out why. Please reach out to our Client Advocate to help us improve for our Veterans.
Definitely use Veterans United! There very knowledgeable and will see you thru from beginning to end!
Thanks again for a job well done
Thank you for providing such a high quality service!
Christopher and Jon’s service is unmatched. It was incredible how responsive and thorough they were with everything. The process is extremely efficient, the website is very user friendly.
I have already Referred my son to John for a Great veterans United experience.
With this being my first time buying a home I had a LOT of questions, some of which were off the wall and random, and every single one of them were answered in a timely and very professional manor. I am very satisfied with my choice of Veterans United.
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Working with Veterans United took all the stress out of first-time home buying. I never once felt lost or unsure about the process.
Great job throughout the loan process. Thank you all.
As a first time buyer, I was nervous of the whole process but Veterans United helped me understand the process & answered all of my questions and concerns. There whole team were amazing. Definitely recommend to use Veterans United.
Our team of Aaron Rand and Kelly were awesome! They helped us through the process and answered and questions we had quickly and thoroughly. I’m so happy we chose Veterans United.
My experience with VU(Veterans United) has been outstandingly memorable. The team I had was aggressive at securing my loan and with the following up process. Without them I would still be in the process of buying a home.
Veterans United staffing understand your need in a time of buying a home or refinancing a home. They answer all your questions, that response your your phone messages the same or next day. They keep in communication with you either by phone or e-mail. Very professinal people, very nice and friendly always asking if you need anything else or have any questions.
