Me paying for the assessment of my property instead of it being included with my loan was a big disappointment. It also took way longer that my previous experience with Rocket Mortgage
I thank you all for making buying my first home an easy and smooth transition.
Overall everything was great until my wife had to give all her information and credit pulled & it brung her score down and she is not on the loan , but the experience is to remember in my book
VU has overall made our experience very smooth, easy to navigate and fun people to work with. 10/10 I’d recommend.
Marty Gaddie and Kala Booth form an extraordinary team that truly transforms the lending experience. What often feels like a complicated and transactional process is made seamless and personal in their capable hands. From the very first phone call to the underwriting phase and all the way to closing day, they provide invaluable expertise, unwavering patience, and a genuine sense of care. Working with them feels like being embraced by family; their authenticity and commitment are simply unparalleled.I challenge anyone to find a team that offers more exceptional service, but honestly, why bother? Stick with this winning duo that empowers you with the insights needed for a memorable home-buying journey. As a veteran, you’ve fought for the assurance that you’d be well taken care of— now it’s time to invest in your dream home and truly relax. Trust that Marty and Kala will deliver beyond your expectations! Let this review serve as your confident endorsement—choose them to guide you home!
You sold my loan before i even made my first payment, which shows that you care more about making a quick buck over the customer.
Response from Veterans United
Hey Shane,
I hear your frustration, and I’m really sorry this left you feeling like just a number. Selling loans is a common part of the mortgage industry, but I get that it can feel impersonal—especially so soon after closing. Our goal is always to set our Veterans and military families up for long-term success, and I hate that this left you with a bad impression of us.
If you have any concerns about your loan or need help figuring out who to contact moving forward, My team would be happy to assist. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, but feel free to email anytime.
Veterans United is hands down the best mortgage solution on the market, we appreciate everyone and their attention to detail and support throughout the process and given the opportunity, will continue to use your services for many years.
The whole experience was wonderful.
What an amazing team!!
Everyone on this team was fantastic! Despite me being terrible at communicating, they each continuously contacted me and really helped move the journey along! I definitely wouldn’t have been able to get here or my home without them! The team really made buying a home easy and mostly stress free, not that they were the cause of stress anyways. 10 out of 10!!
Seemed many team players before getting to underwriting. At times uncertainty if making progress. There seen to be a snag working around the federal work comp issues . The requirement is awards letter was a major obstacle based on a non functional item. My case was unique. Probably one of a kind.
Response from Veterans United
Hi Nick,
Thanks for sharing your experience. It sounds like your loan process had some unique challenges, and I can understand how frustrating it must have been to feel uncertain about the progress along the way. Federal work comp issues can definitely add extra layers of complexity, and I’m sorry if that made things more difficult for you.
I appreciate you sticking with us through it all, and we’d love to hear more about how we could have made things smoother for you. If you’d like to chat, feel free to reach out at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, but you can email anytime.
Sarah, our loan coordinator was a very special supporter during the application, review, underwriting and ready to close processes. She is outstanding!
I have to thank the amazing team at VUHL. They got me into my first house when other companies turned me down. If you are a veteran who is thinking about getting a VA home loan, this is the A team to work with. I can highly recommend Veterans United Home Loans.
Poor communication and the process became painfully slow, unlike the Veterans United service I used to. It still has a great, user-friendly website.
Response from Veterans United
Hi Christopher,
I appreciate your feedback, and I’m really sorry this experience didn’t match the smooth process you were expecting—especially after working with us before. Communication and efficiency are key when buying a home, and it’s frustrating when things don’t move as quickly as they should.
That said, I’m glad to hear you still found our website helpful. If you’d be open to sharing more about where we fell short, I’d love my advocates to have the chance to look into it. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, but feel free to email anytime.
The process went as smooth as possible for me and my realtor. Could’ve have been better, 10/10 all around. Will definitely recommend to other vets.
Katy and her team really hustled to get me a great deal. I did get estimates from competitors and they could not be beat overall. Plus they pulled through at the last minute and corrected my closing costs big time!
