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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

389,916

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 389,916 unfiltered, unedited reviews

5 out of 5 Stars
Would Recommend

Everything was great. I really feel like I have gained some new life-long friends during this experience.

headshot image of Jeff Gordon

Loan Officer: Jeff Gordon

NMLS# 202235

4 out of 5 Stars
Would Recommend

I was getting very frustrated with the process due to new documentation and new underwriter requirements popping up every other day. It caused my closing date to get pushed back and I was forced to move all of my things from my residence at the time into storage with no place to live right before I had to leave for two weeks of military training. The cumulative costs due to an extended closing date prevented me from saving all the money I had hoped to use on home renovations. I know the lender team did everything they could to expedite the process and they were really great at assisting with closing costs where they could. So I am still rating them well above average. I think the process itself could be streamlined so these last minute requirements don’t interfere with closing deadlines.

headshot image of Jack Young

Loan Officer: Jack Young

NMLS# 2133555

5 out of 5 Stars
Would Recommend
headshot image of Matthew Gandlmayr

Loan Officer: Matthew Gandlmayr

NMLS# 2486642

5 out of 5 Stars
Would Recommend
headshot image of Laura Shackelford

Loan Officer: Laura Shackelford

NMLS# 646312

5 out of 5 Stars
Would Recommend
headshot image of Stephen Bash

Loan Officer: Stephen Bash

NMLS# 2030081

5 out of 5 Stars
Would Recommend
Photo submission from Sarah M.

Our experience with Tommy Purk was nothing short of fantastic. My fiancé and I cannot fully begin to express our gratitude for his and Thomas Sutton’s services. Tommy and Thomas managed to exceed all of our expectations and are truly rare gems in this field. It’s not often that you work with a loan team only to feel like great friends by the end of it.

One of Tommy’s absolute standout qualities is his ability to problem-solve. He quickly and creatively addressed several unavoidable setbacks during our home-buying process. If it weren’t for his out-of-the-box thinking, bias for action, and adaptability, I truly don’t think we could have closed as quickly or smoothly. Tommy was extremely dedicated to helping us overcome our unique obstacles. Tommy enthusiastically rose to every challenge, a highly valuable trait for a Loan Officer and something that sets him apart from most others in the industry.

On top of that: Tommy’s regular communication, expertise on ALL loan types, and patience were all top notch, A+.
He truly goes above and beyond for his clients.

Thank you to Tommy and Thomas (who was equally amazing to work with) for your unwavering support and help getting us into our dream house! We will definitely be using Tommy and his team in the future and referring all of our friends and family to them.

headshot image of Tommy Purk

Loan Officer: Tommy Purk

NMLS# 1222488

5 out of 5 Stars
Would Recommend

Over all I was very pleased with my experience my financial team was amazing I couldn’t have asked for a better team. The process was stressful but went better than according to plan. A special thanks to Montgomery and Conner for being so good at their jobs and making me feel assured that I was making good decisions. Thanks again

headshot image of Montgomery Hill

Loan Officer: Montgomery Hill

NMLS# 2015305

5 out of 5 Stars
Would Recommend

I’m so grateful for Veterans United. I started this process in 2023. I needed to clean up my credit and they told me exactly how to do it and what I would have to do to get approval. 2024 rolled around and the process from pre approval to closing was made so easy by my team. Being a first time homebuyer they explained everything to me. My team reached out regularly to ensure that every step of the process was clear to me and gave me the motivation that I needed to continue the process. When all was said and done I have zero complaints about Veterans United. I am grateful for this organization and my team. THANK YOU Veterans United for turning a dream into a reality.

headshot image of Leanna Moss

Loan Officer: Leanna Moss

NMLS# 1126212

5 out of 5 Stars
Would Recommend

Tim and his team provided extrordinary customer service and were an absolute pleasure to work with. Their communication was efficient, timely, and they were responsive and extremely knowledgeable when assisting with all questions and concerns.Thank you to Veterans United for helping me close the deal!-Jeremy

headshot image of Tim Glover

Loan Officer: Tim Glover

NMLS# 2122534

5 out of 5 Stars
Would Recommend
headshot image of Vishal Patel

Loan Officer: Vishal Patel

NMLS# 1233368

4 out of 5 Stars
Would Recommend
headshot image of Eric Marcille

Loan Officer: Eric Marcille

NMLS# 1435911

5 out of 5 Stars
Would Recommend
headshot image of Brandon Sterr

Loan Officer: Brandon Sterr

NMLS# 2069970

5 out of 5 Stars
Would Recommend

I could not have chosen a better, seemingly more sincerely invested, team than those I worked with at VU. The company itself was great to work with and I liked using their app.
My only real complaint was unfortunately at the eleventh hour. I don't know if a message failed to reach me, or if it was an oversight on their end, but I was not made aware that I needed to wire my down payment, or even what account to send it to until the lawyer for the estate I was buying from asked about it. I came in expecting to cut a check, so that was a bit stressful.
Overall I would absolutely recommend VU.

headshot image of Jon Abernathy

Loan Officer: Jon Abernathy

NMLS# 49695

5 out of 5 Stars
Would Recommend
headshot image of Devon Casady

Loan Officer: Devon Casady

NMLS# 677410

5 out of 5 Stars
Would Recommend
headshot image of Lindsay Petefish

Loan Officer: Lindsay Petefish

NMLS# 1953561

5 out of 5 Stars
Would Recommend

Please share my "private sout out"
On your review page, as it truly expresses how we feel.
Absolutely a problem free and wonderful experience for sure!

headshot image of Emmy Fry

Loan Officer: Emmy Fry

NMLS# 2341610

2 out of 5 Stars
headshot image of Dane Frazier

Loan Officer: Dane Frazier

NMLS# 1779989

5 out of 5 Stars
Would Recommend
headshot image of Travis Ward

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
Would Recommend

I recommend all 10 stars! I believe veterans United was outstanding! Professional!!!!

headshot image of John Mowrey

Loan Officer: John Mowrey

NMLS# 2303893

5 out of 5 Stars
Would Recommend
headshot image of Amber Brown

Loan Officer: Amber Brown

NMLS# 1137822

5 out of 5 Stars
Would Recommend

They seemed to cared and did everything to get me approved at the rate I wanted. Conscience, caring, concerned

headshot image of Danny Freeman

Loan Officer: Danny Freeman

NMLS# 1721091

5 out of 5 Stars
Would Recommend

Veterans United home loans definitely cares about their veterans that’s for sure. Zach Harrison is one of the most dedicated people I’ve ever met. He is absolutely without a shadow of a doubt for his Veterans. I highly recommend all veterans to use veterans United and ask for Zach to be their loan officer.

headshot image of Zach Harrison

Loan Officer: Zach Harrison

NMLS# 1964072

5 out of 5 Stars
Would Recommend
headshot image of Evan Carmichael

Loan Officer: Evan Carmichael

NMLS# 2042445

3.5 out of 5 Stars
Would Recommend

The majority of my issues were with the VA loan process and the delays related to the VA.Also, the paper trail process could have been explained to me in a direct and up front manner, I thought that offering paystubs and account info would be sufficient but in the end the transferring of money between my wife and I became a tedious explanation that I felt was not worth the time to invest in given our truncated closing time.I would also comment on the closing process and the delays we encountered. We were forced into a hotel at our own cost and had to lease both the houses we were selling and buying in order to account for the delays in closing. This was an inappropriate financial cost to my wife and I.I am just glad to be done with this process.

headshot image of Danny Reyna

Loan Officer: Danny Reyna

NMLS# 363294

5 out of 5 Stars
Would Recommend
headshot image of AJ Greiner

Loan Officer: AJ Greiner

NMLS# 2373755

5 out of 5 Stars
Would Recommend
Photo submission from Jennifer D.

Best service I have ever received and provides veterans with exactly what we need (a stress free experience). Thank you so much Lily, Olivia and Nate.

headshot image of Lily Farnen

Loan Officer: Lily Farnen

NMLS# 1912630

5 out of 5 Stars
Would Recommend

Veterans United is the only lender I would use when buying a home. Our buying process started to take a turn for the worse but our loan Officer, Zach Roberts kept the deal moving forward and got us everything we needed, day or night. As a veteran, I appreciate that level of hustle and commitment...

headshot image of Zach Roberts

Loan Officer: Zach Roberts

NMLS# 1200238

5 out of 5 Stars
Would Recommend

I will definitely use again!!

headshot image of Robert Dycus

Loan Officer: Robert Dycus

NMLS# 1128622

5 out of 5 Stars
Would Recommend
headshot image of Clint Hamilton

Loan Officer: Clint Hamilton

NMLS# 1224235

5 out of 5 Stars
Would Recommend
headshot image of Zane Hildreth

Loan Officer: Zane Hildreth

NMLS# 1151139

More Reviews

See all 389,916 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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