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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

Video thumbnail of Rob Riggle with Military Spouse Laura reading her Through the Roof Review for Veterans United Home Loans Watch more Through the Roof Reviews on our YouTube Channel!

378,414

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
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2
1

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Showing all 378,414 unfiltered, unedited reviews

5 out of 5 Stars
Would Recommend

I started the morgage loan process with my home builders lender but was denied a loan because I was building a home that was considered too far from my job so they recommended Veterans United, that was the best thing that could have happen to my wife and i. The moment we got on board with VU, loan officer Shawnee Holsten told us not to worry Veterans are a priority, after submitting the required documents our loan was approved.
The home took about a 1yr to complete but we started having issues with the builders the last few months before closing, they refused to comply to certain federal requirements that VU needed to release the loan.
My wife and I appreciate Shawnee and her teams experience, their time spent answering our redundant questions and reassuring us that we would get our home which we did. I highly recommend Shawnee for a smooth home purchasing experience, once again thank you Shawnee for those overtime hours you spent helping us. George and Geraldine Clarke

headshot image of Shawnee Holsten

Loan Officer: Shawnee Holsten

NMLS# 2055995

4 out of 5 Stars
Would Recommend

When I decided to start looking for a home I was intimidated by the whole process. From finding an agent to how to actually use my VA loan. Veterans United helped every step of the way. They handled getting us a local agent who knew the area and telhe VA loan process. Once we found a house everything was laid out clearly that was needed to get an offer submitted and approved for the loan. Any questions I had at any step in the process was answered quickly and thoroughly. The whole Veterans United team made this process significantly less stressful and were outstanding. Fantastic team of people working to get Veterans into a home.

headshot image of Jeff Matlock

Loan Officer: Jeff Matlock

NMLS# 2029705

5 out of 5 Stars
Would Recommend
headshot image of Nicholas Vance

Loan Officer: Nicholas Vance

NMLS# 2146716

5 out of 5 Stars
Would Recommend
headshot image of Scott Hutto

Loan Officer: Scott Hutto

NMLS# 1957475

4 out of 5 Stars
Would Recommend
headshot image of Mike Mange

Loan Officer: Mike Mange

NMLS# 177094

5 out of 5 Stars
Would Recommend

Please share my "private sout out"
On your review page, as it truly expresses how we feel.
Absolutely a problem free and wonderful experience for sure!

headshot image of Emmy Fry

Loan Officer: Emmy Fry

NMLS# 2341610

4.5 out of 5 Stars
Would Recommend
headshot image of Kris Ball

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars
Would Recommend
headshot image of Sarah Streeter

Loan Officer: Sarah Streeter

NMLS# 2026781

5 out of 5 Stars
Would Recommend

Couldn't be happier with the process and the staff!

headshot image of Katlin Walls

Loan Officer: Katlin Walls

NMLS# 2184822

5 out of 5 Stars
Would Recommend
headshot image of John Parker

Loan Officer: John Parker

NMLS# 996540

5 out of 5 Stars
Would Recommend

See above comments.

headshot image of Scott Davis

Loan Officer: Scott Davis

NMLS# 1725328

5 out of 5 Stars
Chris B. is Through the Roof!

This was my third time with Veterans United and it was great yet again. They don't leave you in the dark on anything!

headshot image of Joe Peterson

Loan Officer: Joe Peterson

NMLS# 1275877

Start your own homebuying journey! See what you qualify for today ›
5 out of 5 Stars
Would Recommend
headshot image of Devon Casady

Loan Officer: Devon Casady

NMLS# 677410

5 out of 5 Stars
Would Recommend
headshot image of John Golobic

Loan Officer: John Golobic

NMLS# 2184489

4 out of 5 Stars
Would Recommend

House had mice problems and was never brought up- even when the pest inspector came, nothing was said about mice. I got sick because of it and even now I can’t use the stoves over to cook because I can’t get help lifting it up so I can clean it. For my first house, I expected more, got much less than I was hoping for but am content knowing this is mine and I can make investments to its fullest potential

headshot image of Katlin Walls

Loan Officer: Katlin Walls

NMLS# 2184822

5 out of 5 Stars
Would Recommend
headshot image of Courtney Jones

Loan Officer: Courtney Jones

NMLS# 1483086

5 out of 5 Stars
Would Recommend
Photo submission from Jennifer D.

Best service I have ever received and provides veterans with exactly what we need (a stress free experience). Thank you so much Lily, Olivia and Nate.

headshot image of Lily Farnen

Loan Officer: Lily Farnen

NMLS# 1912630

5 out of 5 Stars
Would Recommend
headshot image of Daniel Lowes

Loan Officer: Daniel Lowes

NMLS# 186468

5 out of 5 Stars
Would Recommend

I couldn’t be happier with my team. They were such a joy to work with and very knowledgeable. I hope all veterans get to work with these lovely ladies!!

headshot image of Marina Fajre

Loan Officer: Marina Fajre

NMLS# 2491641

5 out of 5 Stars
Would Recommend
headshot image of Whitney Lieberman

Loan Officer: Whitney Lieberman

NMLS# 2001312

0.5 out of 5 Stars

I’m sure this won’t go on the website or be in a commercial. But I’m going to say it. All the extra fees Veterns United charges you are malarkey. If they had of done their job. Then things would have been right. However I signed the first closing documents thinking everything was correct. But they weren’t. This ended up making my new payment almost $500.00 dollars more than what I was told. Partly because VU did not do their part. I had been paying taxes at the rate of the person that lived at this residence previous to me. Taxes were $9.71 that only happens if you’re 100% disabled. I’m not they new that. So I had to resign new closing documents under duress. I had to sign the documents or would be in legal trouble. The loan officer I had would not return my calls and the other agent I had just happened to be on PTO when the signing was due. So now I’m stuck with twice as much on the initial closing cost which put me 5 years worth of payments behind my original IRRL. I will never use this company again. Their agents are inexperienced and lack the knowledge to get thing’s correct from the start. Not to mention they took another house payment out of my account for the old loan that I will have to wait 30 days at minimum to get back.

headshot image of Devon Casady

Loan Officer: Devon Casady

NMLS# 677410

5 out of 5 Stars
Would Recommend
headshot image of Stefanie Snow

Loan Officer: Stefanie Snow

NMLS# 1116265

5 out of 5 Stars
Would Recommend

I loved having a full team of members help, they made the buying experience go very smoothly. I would 10 out of 10 recommend.

headshot image of Thomas Champion

Loan Officer: Thomas Champion

NMLS# 1102159

5 out of 5 Stars
Would Recommend
headshot image of Kaleb Long

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars
Would Recommend

Great working with this crew on my First house. We closed and I had the keys to get in the very next morning which happened to be my birthday. If you ever heard the phrase "Best Birthday ever" this fell into that category

headshot image of Kyle Rutkoski

Senior Loan Officer: Kyle Rutkoski

NMLS# 1450360

5 out of 5 Stars
Would Recommend

The whole process was Straight forward and I had plenty of support and communication every stop of the way.

headshot image of Billy Jones

Loan Officer: Billy Jones

NMLS# 1599020

5 out of 5 Stars
Would Recommend
Photo submission from Billy R.

Veterans United is the best. If you are looking to buy, I highly recommend them. They go above and beyond.

headshot image of Jessie Bailey

Loan Officer: Jessie Bailey

NMLS# 2122253

2.5 out of 5 Stars
headshot image of Zach Kieffer

Loan Officer: Zach Kieffer

NMLS# 1025330

5 out of 5 Stars
Would Recommend

Aaron Boner, as Nick’s right-hand man, plays a pivotal role in ensuring seamless operations and exceptional service at Veterans United. His commitment to assisting my concerns is truly commendable. Aaron’s expertise and professionalism contribute significantly to the positive experience I’ve had. Kelsey Alwood responsiveness and efficiency in handling paperwork and research are nothing short of remarkable. The fact that she promptly addressed my email on a Sunday speaks volumes about her dedication to customer satisfaction. Kelsey’s attention to detail and proactive approach makes her an invaluable asset to the Veterans United team. Both Aaron and Kelsey exemplify the high standards of service that Veterans United provides. Their unwavering commitment to assisting veterans and their families is truly commendable.

headshot image of Nicholas Vance

Loan Officer: Nicholas Vance

NMLS# 2146716

3 out of 5 Stars
Would Recommend
headshot image of Samantha Walker

Loan Officer: Samantha Walker

NMLS# 1122751

4.5 out of 5 Stars
Would Recommend
headshot image of Mike Mange

Loan Officer: Mike Mange

NMLS# 177094

More Reviews

See all 378,414 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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