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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

392,443

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 392,443 unfiltered, unedited reviews

5 out of 5 Stars
Would Recommend

Shari was perfect. She always kept me informed of items that were needed before they were posted. She did a Fantastic job. Thank you Sheri. Danny was exceptional and all were knowledgeable. The process was smooth. It was much simpler than other home loan processes I have experienced in the past. My sincerest thanks to the Team.

headshot image of Daniel Kliethermes

Loan Officer: Daniel Kliethermes

NMLS# 996807

1.5 out of 5 Stars

Fees, fees, and more fees! Veterans United just kept adding more fees. We were NEVER asked to authorize a loan rate lock, but they did it at a higher rate than nationally advertised VA mortgage rates and then kept extending that high rate with additional fees every few days! Look elsewhere for lower closing costs and mortgage imitation fees!!!

headshot image of Ryan Sherman

Loan Officer: Ryan Sherman

NMLS# 1122103

5 out of 5 Stars
Would Recommend
headshot image of Ross McClanahan

Loan Officer: Ross McClanahan

NMLS# 1772094

5 out of 5 Stars
Would Recommend
headshot image of David Christensen

Loan Officer : David Christensen

NMLS# 2086681

5 out of 5 Stars
Would Recommend

I would recommend Veteran United over and over again.Fantastic process and everyone was calling me and keeping me abreast of each step of the process and closing was sweet and easy because of Shannon Workman and his team.

headshot image of Shannon Workman

Branch Manager: Shannon Workman

NMLS# 213668

5 out of 5 Stars
Would Recommend
Photo submission from Chandra D.

Robert Keeley was also very good. He was very patient with all of the communications and all of the checklist processes. His was diligent in making sure all my information got to the underwriters and helped me understand exactly what they were asking of me. I am thankful for my whole team, to include Laura who stepped in and kept the process moving seamlessly when needed. I never felt like anyone dropped the ball or forgot about me. It truly was a person-centric experience and I look forward with working with the same team when it comes to buying my dream home.

headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
Would Recommend
headshot image of Eric Marcille

Loan Officer: Eric Marcille

NMLS# 1435911

5 out of 5 Stars
Would Recommend
headshot image of Scott Elkan

Loan Officer: Scott Elkan

NMLS# 1904290

5 out of 5 Stars
Would Recommend

A very professional organization. You could always find out exactly were you were in the process. I couldn't have asked for a better set of individuals to work with.

headshot image of Christopher Robinson

Loan Officer: Christopher Robinson

NMLS# 1374325

5 out of 5 Stars
Would Recommend
headshot image of Dane Frazier

Loan Officer: Dane Frazier

NMLS# 1779989

5 out of 5 Stars
Would Recommend
headshot image of Tony Davis

Loan Officer: Tony Davis

NMLS# 2080364

5 out of 5 Stars
Would Recommend
headshot image of Kevin Redmond

Loan Officer: Kevin Redmond

NMLS# 1721466

4.5 out of 5 Stars
Would Recommend

I had a fantastic experience with Veterans United. Arranging a mortgage is usually something to dread, but the end-to-end process with Veterans United couldn't have been easier. Everything is done using their slick and easy-to-use web platform, so I always knew where I was in the process and what actions were required from me. A++ overall!

headshot image of Kaitlin Hart

Loan Officer: Kaitlin Hart

NMLS# 2306394

5 out of 5 Stars
Would Recommend

The Veterans United home buying experience was easy and painless! They did all the hard work and made my home buying experience a breeze and enjoyable! I will highly recommend the Veterans United team to any service member that is in the home buying market! Thank you for your hard work and dedication that you provided me!

headshot image of Danielle Stiers

Loan Officer: Danielle Stiers

NMLS# 1827546

5 out of 5 Stars
Would Recommend

super, super job from hello and welcoming me all the way to closing. I appreciate all that was done even the follow up after closing

headshot image of Cole Stoecklein

Loan Officer: Cole Stoecklein

NMLS# 1861966

5 out of 5 Stars
Would Recommend
Photo submission from Anne T.

I won't work with anyone else.

headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

4.5 out of 5 Stars
Would Recommend
headshot image of Brandon Worthington

Loan Officer: Brandon Worthington

NMLS# 1563972

5 out of 5 Stars
Would Recommend
headshot image of Amy Haines

Loan Officer: Amy Haines

NMLS# 2172313

5 out of 5 Stars
Would Recommend

As my wife and I considered buying a house we had some choices for mortgage companies, but we decided to go with Veteran's United because our previous home was bought with them. We had an excellent experience the first time so we decided to go with them again, and it went just as great as the first time. They really look out for the veteran's interest and make sure everything goes well. Thank you Veteran's United for all of your help.

headshot image of Trey Barrow

Loan Officer: Trey Barrow

NMLS# 2091070

5 out of 5 Stars
Would Recommend
headshot image of Ashton Zeigler

Loan Officer: Ashton Zeigler

NMLS# 1117978

5 out of 5 Stars
Would Recommend

Veterans United has served me twice and has made it easy and to purschase a house cant say enough. Highly Recommend.

headshot image of Samantha Graham

Loan Officer: Samantha Graham

NMLS# 1658101

5 out of 5 Stars
Would Recommend

I would like to give a special shoutout to Hannah Wansing (previous loan officer) and Sarah Johnson (loan coordinator) as well. None of this would have been possible without them either!

headshot image of Leah Maloney

Loan Officer: Leah Maloney

NMLS# 1374288

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5 out of 5 Stars
Would Recommend
headshot image of Jason Crone

Loan Officer: Jason Crone

NMLS# 1373043

5 out of 5 Stars
Would Recommend
headshot image of Kayla Smith

Loan Officer: Kayla Smith

NMLS# 1944201

5 out of 5 Stars
Would Recommend
headshot image of Ty Reece

Loan Officer: Ty Reece

NMLS# 1698020

5 out of 5 Stars
Would Recommend
Photo submission from Sarah M.

Our experience with Tommy Purk was nothing short of fantastic. My fiancé and I cannot fully begin to express our gratitude for his and Thomas Sutton’s services. Tommy and Thomas managed to exceed all of our expectations and are truly rare gems in this field. It’s not often that you work with a loan team only to feel like great friends by the end of it.

One of Tommy’s absolute standout qualities is his ability to problem-solve. He quickly and creatively addressed several unavoidable setbacks during our home-buying process. If it weren’t for his out-of-the-box thinking, bias for action, and adaptability, I truly don’t think we could have closed as quickly or smoothly. Tommy was extremely dedicated to helping us overcome our unique obstacles. Tommy enthusiastically rose to every challenge, a highly valuable trait for a Loan Officer and something that sets him apart from most others in the industry.

On top of that: Tommy’s regular communication, expertise on ALL loan types, and patience were all top notch, A+.
He truly goes above and beyond for his clients.

Thank you to Tommy and Thomas (who was equally amazing to work with) for your unwavering support and help getting us into our dream house! We will definitely be using Tommy and his team in the future and referring all of our friends and family to them.

headshot image of Tommy Purk

Loan Officer: Tommy Purk

NMLS# 1222488

5 out of 5 Stars
Would Recommend
headshot image of Jeremy Wilder

Loan Officer: Jeremy Wilder

NMLS# 1124786

5 out of 5 Stars
Would Recommend

The team was by far the best I or anyone could have asked for. They understood my concerns and helped me understand the process step by step. I would highly recommend them to everyone that needs or wants to purchase a home.

headshot image of Nick Kundert

Loan Officer: Nick Kundert

NMLS# 1000911

5 out of 5 Stars
Would Recommend
headshot image of Meghan Buchert

Loan Officer: Meghan Buchert

NMLS# 710485

5 out of 5 Stars
Would Recommend

Corey was fantastic kept me in the loop every step of the way

headshot image of Corey Sublett

Loan Officer: Corey Sublett

NMLS# 1559322

More Reviews

See all 392,443 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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