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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
475,058 reviews
671 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 475,058 unfiltered reviews

5 out of 5 Stars

I cannot sing Rob's praises enough; whenever I emailed and/or called him, his response was timely, efficient, and knowledgeable.
As a matter of fact, the collective team at Veterans United was very supportive throughout this challenging process. Me and my wife would like to take this time to thank you all very much!

headshot image of Rob Hegstrom

Loan Officer: Rob Hegstrom

NMLS# 611459

5 out of 5 Stars
headshot image of Mike Patzius

Loan Officer: Mike Patzius

NMLS# 1121108

5 out of 5 Stars

My name is Katrina Gable. My husband and I, James Gable applied for a home loan through veterans United. We almost hesitated to call but we thought about it and just took the chance. All I can say is the team that I had was wonderful. They stuck by my side and things went perfect for us. We now have a beautiful home four bedroom two bath with a pool in the Volusia County fl area! I just want anybody who is reading this if you are looking somewhere to get a loan to get the house of your dreams, I’m telling you right now give it a chance what’s it gonna hurt? Things are stressful in life, but that’s what makes us stronger go for it because we day and we are so thankful Aaron, Madison, Kole, and George and also my beautiful realtor PAOLA all made this happen for us and I think you all if you guys looking for the team to help you ask for Aaron Mansfield…🫶🙏💯 THANKS AGAIN VETERANS UNITED!!!!!!!!

headshot image of Aaron Mansfield

Loan Officer: Aaron Mansfield

NMLS# 2736749

5 out of 5 Stars

My assigned team was great! They kept me informed and willing to help every step of the way!

headshot image of John Schnurbusch

Loan Officer: John Schnurbusch

NMLS# 1813273

5 out of 5 Stars
headshot image of Mark Sexton

Loan Officer: Mark Sexton

NMLS# 1092870

5 out of 5 Stars
Photo submission from Roselyn L.

Yes, I would definitely recommend the team I had to help me maneuverer through the homebuying process. If I had to do it over again, I would want the same team. And Jeremy, was phenomenal, kind, understanding and I felt so confident throughout each phase of the loan. I didn't know about VU, but from this point on I will recommend all I encounter who wants to buy a home to VU.

headshot image of Jeremy Henry

Loan Officer Team Lead: Jeremy Henry

NMLS# 186485

5 out of 5 Stars

Working with Tim was amazing. He explained everything and answered all my questions

headshot image of Tim Spears

Branch Manager: Tim Spears

NMLS# 1191068

5 out of 5 Stars
headshot image of Casey Schaedel

Loan Officer: Casey Schaedel

NMLS# 2084574

5 out of 5 Stars
headshot image of Justin Darr

Loan Officer: Justin Darr

NMLS# 526292

5 out of 5 Stars
headshot image of Brandon Sterr

Loan Officer: Brandon Sterr

NMLS# 2069970

5 out of 5 Stars

The entire team that we worked with was absolutely amazing!! They all made what is normally a pretty stressful experience, such a smooth and enjoyable process. Thank you all for making this a breeze! We will be recommending VU to anyone we know who is a veteran looking to purchase a home. Thank you Brett, Nicole, and everyone we worked with, you guys ROCK!!

headshot image of Brett Kenney

Loan Officer: Brett Kenney

NMLS# 2094807

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5 out of 5 Stars
headshot image of Solibel H. Ramos

Branch Manager: Solibel H. Ramos

NMLS# 110667

5 out of 5 Stars
headshot image of Chase Anderson

Loan Officer: Chase Anderson

NMLS# 2102835

5 out of 5 Stars
headshot image of Ellis Carter

Loan Officer: Ellis Carter

NMLS# 2452369

5 out of 5 Stars
headshot image of Brian Poterbin

Loan Officer: Brian Poterbin

NMLS# 1100035

5 out of 5 Stars
headshot image of Charlie Holsten

Loan Officer Team Lead: Charlie Holsten

NMLS# 1721617

5 out of 5 Stars
Photo submission from Jackson B.

Communication was great. Always there to answer any questions I had and guide us every step of the way. Highly recommend!

headshot image of Jon Tempelmeier

Loan Officer: Jon Tempelmeier

NMLS# 2363775

5 out of 5 Stars

Jimmie and Ashley were great!

headshot image of Jimmie Draper

Loan Officer: Jimmie Draper

NMLS# 1790144

5 out of 5 Stars
headshot image of Daniel Kliethermes

Loan Officer: Daniel Kliethermes

NMLS# 996807

5 out of 5 Stars

Tyler was easy to work with and straight forward. No BS.

headshot image of Tyler Dunn

Loan Officer: Tyler Dunn

NMLS# 1864169

4.5 out of 5 Stars
headshot image of Dan Hopkins

Loan Officer Team Lead: Dan Hopkins

NMLS# 1525090

4.5 out of 5 Stars

The process is easy and if you have any questions, they are quick to answer.They are friendly and helpful during the process. I would not hesitate to use them for your mortgage or refinancing needs.

headshot image of Clayton Meldi

Loan Officer: Clayton Meldi

NMLS# 1564820

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Experience first-hand why 379,250 homeowners give us a perfect score!

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5 out of 5 Stars

My Veterans United team made the entire home buying process smooth and easy! I was able to communicate with them easily and they answered all questions I had.

headshot image of Mike Giaimo

Loan Officer: Mike Giaimo

NMLS# 2020184

5 out of 5 Stars

Heather was outstanding help and was very helpful and understanding throughout the whole process. She won't let you down.

headshot image of Heather Damer

Production Manager: Heather Damer

NMLS# 12449

5 out of 5 Stars

Veterans United exceeded all of my expectations. The process was smooth, well organized, and professionally managed from start to finish. My loan officer, Ross Pierson, went above and beyond at every stage. He was always available, responsive, knowledgeable, and genuinely committed to helping me achieve my goal of homeownership. Ross made a potentially stressful process easy and understandable, and I always felt supported and informed. I highly recommend Veterans United and Ross to anyone looking for exceptional service and a team that truly cares about their clients. 10/10 experience.

headshot image of Ross Pierson

Loan Officer: Ross Pierson

NMLS# 120837

5 out of 5 Stars
headshot image of Nolan Schueler

Loan Officer: Nolan Schueler

NMLS# 2041982

5 out of 5 Stars
headshot image of Conner Cook

Loan Officer: Conner Cook

NMLS# 2772911

5 out of 5 Stars
Photo submission from Geneva M.

The entire team wants you to succeed. Everyone roots for you. They work really hard to help to get into your dream home and I am very grateful for the assistance they have given me.

headshot image of Benjamin Long

Senior Loan Officer: Benjamin Long

NMLS# 1099960

4 out of 5 Stars

Dan was great to work with, during the process

headshot image of Dan Davis

Loan Officer Team Lead: Dan Davis

NMLS# 59622

4.5 out of 5 Stars
headshot image of Billy Jones

Loan Officer Team Lead: Billy Jones

NMLS# 1599020

5 out of 5 Stars

Emmy C is the best! She did an amazing job helping me secure my first home!

headshot image of Emmy Curry

Loan Officer Team Lead: Emmy Curry

NMLS# 2341610

5 out of 5 Stars

Billy and his team was on top of everything from day 1 to the end. He made everything easy and efficiently. Amazing team!

headshot image of Billy Abney

Loan Officer: Billy Abney

NMLS# 202563

4.5 out of 5 Stars

This is my 5th home loan and it was by far the easiest one I've done! Although I think the portal could be improved upon in a couple ways, I spent far less time dealing with the administrative process of the loan than any of my previous other experiences. It was so smooth and easy that I can count on one hand the number of times I had to log on to upload or go through a lot of documentation. Only two things I can recommend to improve upon are (1) enable multiple file upload on the portal and (2) more frequent communications or reminders when things are needed.

headshot image of Wendy Edde

Senior Loan Officer: Wendy Edde

NMLS# 1200036

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