I cannot say enough good things about Tommy Parks and Veterans United. This is my second time working with them, and somehow the experience was even better than the first.
I started my refinance less than a month ago, closed last week, and the cash from my refinance was in my account today. The speed and efficiency of the entire process were honestly incredible.
But what really sets Tommy apart is how he treats people. He is kind, responsive, patient, and completely nonjudgmental. Refinancing and dealing with finances can be stressful and vulnerable, and at no point did I feel embarrassed, pressured, or judged. I always felt like Tommy was genuinely there to help me get to the finish line.
This is now my second mortgage experience with Tommy and Veterans United, and I would use them again without hesitation. Fast, straightforward, compassionate, and genuinely excellent at what they do.
Tommy and Veterans United are simply the best. 10/10.
The entire team was awesome!
You made it happen.
The entire staff is amazing my entire process was seemless and stress free
Alex and his team are very professional and knowledgeable with the whole loan process.
These guys were fantastic! They kept us updated throughout our escrow and were very helpful. I would absolutely use them again.
This is LuAnne Sozio. I had the absolute pleasure of dealing with Chris during our Refinance. I surly felt overwhelmed by technology and documentation but at each and every step Chris was so kind and so patient with all of my calls and questions. I knew I was in great hands with Chris’s professionalism and product knowledge.
What would have been a stressful ordeal for us, Chris made it seamless.
Chris is. Blessing to us and a true asset to VU!
My team was there to help and support me through out the entire home purchasing experience. I had several instances where I needed assistance due to difficulties with agencies outside Veterans United and Jon and the team stood beside me the whole time no matter how many times I called them for assistance.
THANK YOU
Casey was excellent! He gets a 10 from us across the board. We would definitely recommend him and Veterans Untied.
Dava was amazing to work with, she responded to any questions that I had within a timely manner and helped keep me informed and at ease throughout the whole process. We didn't run into any issues until things got turned over to the loan coordinator. Kimberly, although pleasant, did not get back to me in a timely manner to answer any of my questions.
Everyone was amazing! Walked me through each step and answered all of my questions. They made the process easy and less stressful. I would highly recommend.
Jon, Jason, Kyle and the entire team were incredibly helpful from start to finish. They made the process so straight forward and helped me throughout the journey from getting pre-approved for my home loan to supporting me to the closing day finish line!I got a very competitive interest rate that really helped me stay on budget, I cannot recommend Veterans United enough!
I would absolutely recommend Veterans United Home Loans.My experience with Veterans United has been outstanding from beginning to end. As a Veteran purchasing a home, I truly appreciated having a team that understood the VA home loan process and treated me with professionalism, patience, respect, and genuine care throughout the journey.A special thank you to Eric Johnson and the entire team for their responsiveness, guidance, and commitment to helping me successfully reach the closing table. Whenever questions or unexpected issues came up, Eric remained accessible, reassuring, and focused on finding a way forward.Today, I can proudly say that I am a homeowner, and Veterans United played an important role in making that milestone possible.I would confidently recommend Veterans United to any Veteran, service member, friend, or family member considering purchasing a home—especially anyone planning to use their VA loan benefit.Thank you, Eric Johnson and Veterans United, for helping turn the dream of homeownership into a reality.
I love all the help I got from everyone! I always got my questions answered and Abigail and Taylor kept me informed and were both soooo helpful!
I would recommend anybody I know to this wonderful company. Tansee was nothing but excellent and always was there for any questions I had.
Working with Veterans United Home Loans was a fantastic experience from start to finish. The team made the entire process smooth, straightforward, and stress-free. They truly understand the unique needs of veterans and provide exceptional support every step of the way. I highly recommend them to any fellow veterans or military families looking to buy a home! A special shout-out to Deborah Green! Thank you
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Haley Denney, Nichole, and Tyler were the absolute best!!
Never met so thorough, dedicated, compassionate, people who have so thoughtful ideas and concerns, thank you, you guys really outdid yourselves
To everyone involved in my process to purchase this beautiful home, I would like to thank each and everyone of you for the amazing work you did thank you and may God bless you all. Our realtor Laura she definitely showed my wife and I how to relax doing this whole thing and never left us in the dark, she was absolutely amazing
Levi price was great kept me informed every step of the way
It was a great experience and we would do it again in the future. Jodi and Neisha were very diligent in answering questions and completing the process.
Katie Smith did not do her job period my realtor did her job by following up with me and keeping me posted throughout my process of purchasing a home along with estimates and closing costs…If I was Katie Smith boss I fired her that’s just my opinion…I definitely wouldn’t recommend anyone to Katie Smith especially if she’s the only loan officer that licensed for Pennsylvania…
This has been the most absurd home loan process that I've been through. The lack of communication, accurate reading of email and documents submitted has been so horrible. I am appaled at the service provided. There have been multiple messages that have been ignored, not read, and just plain not responded to. This is the fourth home I've bought and this was the worst experience i've ever had.The repeated requests for the same information, the failure to recognize the issue with the accounts, lack of clear communication that led to multiple repeated changes is beyond acceptable.I will never use or recommend Veterans united for anyone, and I know a lot of Veterans.I'm truly disgusted with the way our loan process went. Kaylyn was the worst person we "worked" with. She repeatedly did not read all messages. She repeatedly asked for information that was already provided. She also failed to ask for documents and policies that had to be repeatedly reviewed and submitted until the last minute. She has never answered or returned a call made to her from me or my witfe. She failed to recognize issues for over a week and then all of a sudden it was an urgent matter.I have only ever provided reviews or thoughts once, but in this case I am providing a review, which may also end up on a Google review as well.
