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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
469,198 reviews
702 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 469,198 unfiltered reviews

4.5 out of 5 Stars

My experience with Nina was exceptional, she made us feel seen and valued. Went above and beyond to answer question or get us who could answer our questions. I would highly recommend Nina.

headshot image of Nina Paddock

Loan Officer: Nina Paddock

NMLS# 2167201

4.5 out of 5 Stars
headshot image of Ashley Khederian

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
headshot image of Brett Kenney

Loan Officer: Brett Kenney

NMLS# 2094807

4.5 out of 5 Stars
headshot image of Daniel Noce

Loan Officer: Daniel Noce

NMLS# 2156543

5 out of 5 Stars
headshot image of Brandon Elkins

Loan Officer: Brandon Elkins

NMLS# 2029680

5 out of 5 Stars
Photo submission from Dana H.

Do y’all even have Whataburger? Veterans United is better than a honey butter chicken biscuit. My experience has been so awesome from start to finish. I felt so attended to and I definitely needed that from the team. I can’t wait until I have family or friends in need that can see for themselves. Thank you all from the tips of my boots.

headshot image of Brett Metcalf

Loan Officer: Brett Metcalf

NMLS# 2351958

5 out of 5 Stars
headshot image of Alex Aldrich

Loan Officer: Alex Aldrich

NMLS# 2049796

5 out of 5 Stars
headshot image of Corey Jackson

Loan Officer: Corey Jackson

NMLS# 1503004

5 out of 5 Stars

Steve and team were fantastic throughout this entire process. They made sure we were taken care of, even when unforeseen hurdles appeared. I would absolutely recommend them to everyone. I couldn’t ask for a better experience

headshot image of Steve Brockman

Loan Officer: Steve Brockman

NMLS# 1435928

5 out of 5 Stars

Nick was incredible to work with! He patiently answered countless questions by text, email, and phone, and his responses were always prompt, thoughtful, and informative. We really appreciated the time he took to explore every option for us throughout the process.From start to finish, we felt confident in our purchase, and that peace of mind was truly invaluable. Thank you, Nick and the entire team, you were all wonderful to work with!

headshot image of Nicholas R. Schuster

Branch Manager: Nicholas R. Schuster

NMLS# 9616

5 out of 5 Stars
headshot image of Rick Bridgman

Loan Officer: Rick Bridgman

NMLS# 98981

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5 out of 5 Stars
headshot image of Justin Menard

Loan Officer: Justin Menard

NMLS# 1828739

5 out of 5 Stars

Awesome the two times I have used Veterans United

headshot image of Lisa Durand

Loan Officer : Lisa Durand

NMLS# 16441

5 out of 5 Stars

The entire team was wonderful. We can’t thank them enough. The home buying process is crazy, but they made it so much easier. Ty, Natascha and Max were amazing. We know there were a ton of others working behind the scenes too!

headshot image of Ty Reece

Loan Officer: Ty Reece

NMLS# 1698020

5 out of 5 Stars

Outstanding Performance, quick and very strait forward

headshot image of Dylan Schatz

Loan Officer: Dylan Schatz

NMLS# 2018655

5 out of 5 Stars
headshot image of Alex Herbel

Loan Officer: Alex Herbel

NMLS# 182159

5 out of 5 Stars
Photo submission from Nicholas S.

Veteran’s United paved the way for our growing family to finally find and support our home!

headshot image of Michael Peters

Senior Loan Officer: Michael Peters

NMLS# 2248226

5 out of 5 Stars

There are moments in life that you’ll never forget, and purchasing my home is one of them. I can say without hesitation that Veterans United exceeded every expectation I had. From the very beginning until the day I closed, I was treated with professionalism, respect, honesty, and genuine care. At no point did I ever feel like I was just another customer—I felt like I had an entire team that was personally invested in helping me succeed.I want to sincerely recognize my incredible team: Thomas Hall, my Loan Officer; Christie Thomason, my Transactions Coordinator; and Gavin, my Home Buying Concierge. Each of them played a vital role in making this experience as smooth and stress-free as possible.Thomas Hall was simply outstanding. His knowledge, professionalism, and dedication were evident in every conversation. He was always available to answer my questions, explain every detail, and provide reassurance whenever I needed it. He never made me feel rushed and consistently went above and beyond to make sure I understood every step of the process. His commitment to serving Veterans is something that should make Veterans United extremely proud.Christie Thomason was exceptional from start to finish. She kept everything organized, ensured every document and deadline stayed on track, and communicated with incredible professionalism and kindness. She made what could have been an overwhelming process feel effortless. Her attention to detail and ability to stay ahead of every step gave me tremendous confidence throughout the transaction.Gavin, my Home Buying Concierge, was equally phenomenal. He checked in regularly, made sure I had the resources I needed, and genuinely cared about my experience. His positive attitude, responsiveness, and willingness to help made a lasting impression.What impressed me most wasn’t just how knowledgeable this team was—it was how much they genuinely cared. Every phone call, every email, and every interaction reflected a team that takes tremendous pride in serving Veterans and helping families achieve homeownership. That kind of dedication can’t be taught; it comes from people who truly love what they do.Because of this team, what could have been one of the most stressful experiences of my life became one of the most exciting and rewarding. I would recommend Veterans United without hesitation to every Veteran, service member, and military family I know.To the leadership at Veterans United: this team represents the very best of your organization. Thomas Hall, Christie Thomason, and Gavin exemplify professionalism, integrity, compassion, and excellence in customer service. Employees like these don’t just meet expectations—they redefine them. They deserve to be recognized because they made a lifelong dream become a reality.Thank you, Thomas, Christie, Gavin, and everyone at Veterans United. I will never forget what you did for me, and I will proudly recommend Veterans United to every Veteran I meet.

headshot image of Thomas Hall

Senior Loan Officer: Thomas Hall

NMLS# 2466750

4.5 out of 5 Stars
headshot image of Molly Meis

Loan Officer: Molly Meis

NMLS# 1046490

5 out of 5 Stars
headshot image of Ross McClanahan

Loan Officer: Ross McClanahan

NMLS# 1772094

5 out of 5 Stars
headshot image of Dan Hopkins

Loan Officer: Dan Hopkins

NMLS# 1525090

5 out of 5 Stars

VU made the home buying process a dream!! With it being our first home purchase, we were nervous, but it was the BEST & EASIEST experience!! Ben & his team were quick to answer every single question I had, they were very responsive, and I never felt alone during the whole process. I would recommend (and have!!) any veteran wanting to use the VA loan to call Veterans United & work with Ben!! Hands down the best. We are so happy to be in our first home & it couldn’t have been a smoother process. Thank you Ben & thank you Veterans United!!

headshot image of Ben Schwalenberg

Loan Officer: Ben Schwalenberg

NMLS# 1287859

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5 out of 5 Stars

Everyone did an exceptional job. They kept us continually informed throughout the process and were ready and willing to answer our questions and gave us suggestions on ensuring that we had everything we needed to close the deal and move in.

headshot image of Clay Rose

Loan Officer: Clay Rose

NMLS# 1126163

5 out of 5 Stars

Evan, Amanda, and the team were excellent. They were so responsive. They listened to my worries and my concerns and my happy times throughout this buying process. They are basically counselors! LOL They worked overtime and got us closed early! Thank yall again!

headshot image of Evan Mehuys

Senior Loan Officer: Evan Mehuys

NMLS# 1894622

5 out of 5 Stars

Veterans United has gone above and beyond to take care of my family and I. We love our forever home and are so grateful for our team who made it all possible.

headshot image of Kody Gilbow

Loan Officer: Kody Gilbow

NMLS# 192566

5 out of 5 Stars
headshot image of Nichole Barber

Loan Officer: Nichole Barber

NMLS# 1275878

4.5 out of 5 Stars

Very lovely process!!!

headshot image of Dustin Medlin

Loan Officer: Dustin Medlin

NMLS# 1828763

5 out of 5 Stars
Photo submission from Jeffrey A.

Our experience with Veterans United was incredibly seamless from start to finish. They kept us informed every step of the way, answered every question quickly, and made what could have been a stressful process feel organized and manageable. We’re so grateful for how smoothly everything came together during our home buying journey

headshot image of Charles Dittbrenner

Loan Officer : Charles Dittbrenner

NMLS# 2120950

5 out of 5 Stars

Everyone did a great job and finished up with no complications.

headshot image of Jaimie Geiger

Loan Officer: Jaimie Geiger

NMLS# 842497

5 out of 5 Stars
headshot image of Janeanne Stephens

Loan Officer: Janeanne Stephens

NMLS# 149718

4.5 out of 5 Stars
headshot image of Andrew Struttmann

Loan Officer: Andrew Struttmann

NMLS# 2371291

5 out of 5 Stars
headshot image of Marco Rea

Loan Officer: Marco Rea

NMLS# 2734304

5 out of 5 Stars
headshot image of Stephanie Piester

Loan Officer: Stephanie Piester

NMLS# 2026815

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