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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
452,229 reviews
612 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
4.9 out of 5 Trustpilot logo
4.8 out of 5 Zillow logo
4.9 out of 5 Lending Tree logo
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 452,229 unfiltered reviews

5 out of 5 Stars

Fantastic organization! They took away all my anxiety and fear for being a first time home owner. If I had a question they immediately had an answer. They worked tirelessly to get us taken care of.

headshot image of Nate Bitner

Senior Loan Officer: Nate Bitner

NMLS# 1374361

5 out of 5 Stars

My loan officer Mark made this process very smooth and easy for me and even caught some things I wasn't even aware of! There were no dumb questions and never a delay! Give him 10 STARS!!!

headshot image of Mark Manos

Senior Loan Officer: Mark Manos

NMLS# 1232372

5 out of 5 Stars

I’m happy that I took the opportunity to work with veterans United. It was a smooth process and everything was explained to me thoroughly.

headshot image of Larry McGallagher

Loan Officer: Larry McGallagher

NMLS# 1464194

5 out of 5 Stars

This process the entire time has been so stress free between Justin and Corey they were amazing very helpful and always answered any questions we had!!!

headshot image of Justin Darr

Loan Officer: Justin Darr

NMLS# 526292

5 out of 5 Stars
headshot image of Bill Musick

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars
Photo submission from Travis S.

I want to share how positive my overall experience has been with Veterans United.From the very beginning, the process was streamlined and well-organized. After my initial contact, I was reached out to promptly and clearly informed about what to expect moving forward. There were no surprises, no unexpected requirements, and no last-minute changes, which I truly appreciated. Everything was communicated upfront and handled exactly as described.One thing that stood out to me throughout this process was the human element. In a time when so much is automated and driven by systems, AI, and technology, Veterans United managed to balance efficiency with genuine personal connection. At no point did the experience feel cold, detached, or mechanical. I always felt like I was working with real people who cared about the outcome, and that made a meaningful difference to me.I also want to highlight how well the entire team worked together. I did my best to stay responsive and do my part to avoid delays, and the same effort was reflected by everyone involved. The process moved smoothly from start to finish, and that success was largely due to the teamwork and communication throughout. It’s rare for something this significant to come together so seamlessly, and I’m very thankful for that.I was able to find exactly what I was looking for, well under the budget I had in mind, and the financing process was handled without any issues. That’s exactly how this process should work, and Veterans United delivered on that expectation.Having bought and sold three properties, this will be my final home purchase, and I couldn’t be more satisfied with how it was handled. I’m genuinely happy, excited, and grateful to be a customer. I feel well taken care of, confident in the process, and truly in good hands moving forward.Thank you for making this experience such a positive one.Thank you and you're tire team for the Home Warming Gift as well! I am still sorting through it!

headshot image of Katie Rose

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars

Emmett is patient understanding and considerate, and he explains everything in terms people can clearly understand and feel comfortable and safe with the process

headshot image of Emmett Rogers

Loan Officer: Emmett Rogers

NMLS# 2017171

5 out of 5 Stars

I commend the extraordinary work of my Loan Officer, Bailey Ganz and Loan Coordinator, Ofelia Clements regarding my VA home loan refinance. This team provided a "standard of excellence" that was truly life changing. My refinance was not a simple file, it involved a difficult title issue. Ms Ganz and MS Clements did not simple "manage" my file; they championed it. They provided exceptional and consistent advocacy, daily supportive communication, and a commitment to my best interest. It was evident at every turn that they were not just closing a loan, but we're dedicated to my best interest as a veteran. I was well informed at every step of the process. Their expertise, professionalism and support gave me every assurance and confidence that choosing Veterans United to refinance my mortgage was the best and right choice and I express much gratitude.

headshot image of Bailey Ganz

Loan Officer: Bailey Ganz

NMLS# 1887649

5 out of 5 Stars

I cannot overstate how grateful I am to Veterans United for all of their hard work. They made the whole home buying process so easy for me. Thanks so much!

headshot image of John Parker

Loan Officer: John Parker

NMLS# 996540

5 out of 5 Stars

Had a awsome team. They made everything really easy. Very helpful with stuff like insurance and costs management

headshot image of Vishal Patel

Loan Officer: Vishal Patel

NMLS# 1233368

5 out of 5 Stars

Our 2nd time around using Veterans United and Mr Kyle Gardner and his team.

headshot image of Kyle Gardner

Loan Officer: Kyle Gardner

NMLS# 1203784

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4.5 out of 5 Stars
headshot image of Evan Campbell

Loan Officer: Evan Campbell

NMLS# 2732305

5 out of 5 Stars

I had the pleasure of working with Austin Butler and Tayla and the entire team at Veterans United, they were very knowledgable of the lending process, efficient, and provided competitive pricing for us! There was constant communication with every step. They had, a wide variety of resources including our realtor and repairman which was good for almost any scenario. They helped us get out Loan at the max amount with a good rate! I would strongly recommend them!! Thanks guys for the outstanding job and successful closing of our new home! I look forward to future business!"

headshot image of Austin Butler

Loan Officer : Austin Butler

NMLS# 2703745

5 out of 5 Stars

Ashley was very helpful and made sure I had all the information promptly.

headshot image of Ashley Stratman

Loan Officer: Ashley Stratman

NMLS# 1175292

5 out of 5 Stars

Very easy process. Would do it again.

headshot image of Amber Brown

Loan Officer: Amber Brown

NMLS# 1137822

4.5 out of 5 Stars
headshot image of Andy Miller

Loan Officer: Andy Miller

NMLS# 1009085

5 out of 5 Stars
Photo submission from Steven C.

First time home buyer here. It could not have gone better as far as I'm concerned. Everyone was great.

headshot image of Emmett Rogers

Loan Officer: Emmett Rogers

NMLS# 2017171

5 out of 5 Stars
headshot image of Kyle Hatten

Loan Officer: Kyle Hatten

NMLS# 2357326

5 out of 5 Stars
headshot image of Ryan Schuermann

Loan Officer: Ryan Schuermann

NMLS# 1640099

5 out of 5 Stars

Amy and her team were outstanding! They went way above and beyond the call of duty to help me get my home loan. Very grateful to them.

headshot image of Amy Carder

Loan Officer: Amy Carder

NMLS# 1925297

5 out of 5 Stars

Haley is always amazing to work with!

headshot image of Haley Denney

Loan Officer: Haley Denney

NMLS# 1501441

5 out of 5 Stars
headshot image of Adam Canote

Loan Officer: Adam Canote

NMLS# 1464121

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Experience first-hand why 359,655 homeowners give us a perfect score!

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5 out of 5 Stars
headshot image of Kaleb Long

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars
headshot image of Jay Christman

Loan Officer: Jay Christman

NMLS# 1812715

4.5 out of 5 Stars
headshot image of Ross McClanahan

Loan Officer: Ross McClanahan

NMLS# 1772094

5 out of 5 Stars

Michelle and her team were AMAZING!!! They were so on top of every single item and helped me accomplish every goal in my first home buying purchase! They all worked day and night and got in contact with anyone imaginable to help me! I can not recommend this team enough!

headshot image of Michelle Westbrook

Loan Officer: Michelle Westbrook

NMLS# 1973185

5 out of 5 Stars
headshot image of Andy Miller

Loan Officer: Andy Miller

NMLS# 1009085

5 out of 5 Stars
Photo submission from Royal H.

Chris and Carla were the absolute best ever! The purchase of our home was seamless and fast! Best experience we ever had on a purchase like this. Highly recommended.

headshot image of Chris Hill

Loan Officer: Chris Hill

NMLS# 868934

5 out of 5 Stars

I had an awesome loan team!
Thank you Charles, Sarah and Carrie.
I appreciate all your hard work, getting me the resources I need to move and closed in time.

headshot image of Charles Dittbrenner

Loan Officer : Charles Dittbrenner

NMLS# 2120950

5 out of 5 Stars

Great! Always kind and helpful. They make you feel informed and almost like part of the family

headshot image of Benjamin Long

Senior Loan Officer: Benjamin Long

NMLS# 1099960

5 out of 5 Stars

Jeremy Landey and Jordan Webber were awesome! Both were very knowledgeable and informative throughout the entire process. No matter what question I had or what time of the day/night I asked, they always responded. They made sure that I understood everything and also went over every form(with a fine toothed comb) to ensure I was receiving every discount possible as a disabled veteran. I'm forever grateful to both of them for making this entire process quick and as smooth as possible.

headshot image of Jeremy Landrey

Loan Officer: Jeremy Landrey

NMLS# 1575756

5 out of 5 Stars
headshot image of Kris Ball

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars

They went above and beyond my expectations. I will definitely work with them again if needed.

headshot image of Jason Rush

Loan Officer: Jason Rush

NMLS# 2675965

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