Charles McKee, my loan guy, was amazing right from the start. I was going through some very difficult times and my experience with him and Veteran's United was the only light at the time. I was soon to be divorced and didn't know how go about buying a house, let alone get a loan. Charles is warm, considerate, soft spoken, and elite at what he does. He truly cared about me and still checks in occasionally. And though I come from a family of veterans, I am not one and still, I felt like I was the priority through the entire process.Thank you Charles and thank you Veteran's United!
Excellent!
Wonderful team! Allie is the best! She answered every question we had and more. She even went to our closing with us to make it easier. The portal is super simple to use and makes the process easier and quicker. Paige worked with us on our time and was very helpful. LOVE this team!
Very professional
Great team
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Veterans United was excellent. We were taken care of from the moment we thought we wanted to move and buy a new house. They helped us understand how much was available for our new home. They helped with real estate agents, assisted with finding insurance, utilities, step by step "to do" lists, helped with everything. We never felt alone, they were only a call away. Our calls were always answered. Mason Fast was amazing through the entire experience. I definitely would encourage other veterans to take the leap into buying a home and allowing Veterans United to lead the way.
Alberto and his team were awesome to work with. They made the entire home buying process very smooth. From the on-line check list to emails and phone calls to make sure everything was on track. Not too many of either, but enough that nothing went without an answer.
Daniel and his team worked hard to get approved for a VA condo waiver. We appreciate all the support.
They were incredible to work with through and through as usual. Quick and timely and the house closed on time and they made this process dummy proof for us!!
Thank you to our team for making this process smooth! We love our new home!
Prompt service. Derik and Heather was on top of things. All people involved did an outstanding job
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Seamless service. Made the entire process easy to follow and convinent! To-do lists was helpful to prepare me for everything that'd be needed!
I truly enjoyed the entire team, everyone was patient and very helpful! They always answered when called no matter the time or situation. I’ve never seen Tyler or Jennifer but I felt as if we were related lol! My husband and I felt protected and cared for! Everything went smooth even though we had a couple hiccups but it wasn’t on the VA end. Thank you so much for everything.
All in all, my advice to future veterans is this, go with a local bank/credit union wherever you're deciding to plant roots. My reasons are below.1. This is NOT the fault of the loan team that handled my case, but the operating system that VU uses is one of the worst I've dealt with in my life. I submitted documents over and over again before the system would accept it. In addition to that, when I was required to give explanations for certain situations, the system would time out on me, but only after I would push the "submit" button to give my response. It was a hassle to get things submitted on the "To Do List." And there are enough things to do during the process where this becomes incredibly frustrating.2. This one DOES apply to my loan team. The loan team conducted an employment verification about 10 or so days before my original closing date, and I got a call from someone on the loan team saying my wife and I could no longer buy the house due to a funding issue on my part (this was something I had asked them about months ago and they said it would be no issue). During the call I reminded them that we spoke about this in the past and they said it would have no impact, but they replied with, sorry, but the underwriter doesn't like it. 30 minutes later I got a call back telling me everything was ok. It all turned out fine in the end, but the stress with the process increased exponentially, and my confidence with the loan team plummeted.3. This one IS on the loan team again. My realtor and I would have questions for the loan team, and we couldn't get someone to answer the phone for multiple days (to include messages). It doesnt sound like much, but when you're waiting for an answer to make a move on a house, it becomes a bigger issue. On the plus side, the loan team was incredibly responsive during the week of closing. Any question my realtor had or I had were answered in minutes.My personal opinion is that Veterans United deals with too many accounts to give customers in the early/mid stages the attention they give customers in closing week. Go with a local bank. You'll likely have more success. This was my first home purchase, and my veteran sibilings had reccomended I use a local bank, but I went with what I thought was best. I wish I had listened to them.
