My whole VA team was amazing and was there for me every step of the way! Thank you Nick, Brock, Max, Carol, and Doug! I couldn't have done it without your guidance. I will let anyone know who dreams of owning a home to your expert hands.
Nina and her team were friendly and responsive throughout the entire process. It could not have gone more smoothly.
Great team
All the paperwork was hectic at times trying to receive it from places a trying to do things while I’m at work as a truck driver. I understand that you have to dig deep into a person’s taxes and such if they own their own business but some of that I think wasn’t necessary. It was a little frustrating believe me. But we made it through. Thank you
The service Veterans United provides makes the home buying process clear and reduces the stresses involved.
The steps that are necessary to accomplish are laid out and clear to the borrower.
Other services are offered, but never pushed. We took advantage of the homeowners insurance that was offered because the product was explained clearly and was actually at a better price than what I received while comparing quotes.
Everyone was professional and a pleasure to work!
Thank you to all that I worked with!
The entire team was amazing. I help completely safe and in good hands during the entire process. Please give Shane a raise. He went above and beyond his duty to help me. He even gave me his personal cell phone number and told me I could call anytime. I have already started recommending your company to a fellow veteran
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My team was fantastic made the home buying process seamless.
Everyone was responsive and kept me informed. All forms were easy to access.
Too many optical n hoops to go through, made my closing date delayed, because I was buying a condo with an HOA!!
Response from Veterans United
Hi Glen,
Thank you for sharing your feedback. I'm sorry to hear the process felt more complicated than expected and that the additional requirements associated with purchasing a condo contributed to delays with your closing date. I understand how frustrating it can be when obstacles arise and impact your timeline.
I'd like the opportunity to learn more about your experience. Please feel free to contact me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Everyone on my team was very helpful and communicated frequently. Everytime there was a hiccup, they were fast to reach out.
A lot of back and forth but mostly the VA's fault but everything turned out for the best I am satisfied
Working with Zack and his team was a blessing. This whole process was as smooth as could be. We couldn't be more pleased.
Diana was awful. She was rude, never let me finish a sentence, and was very condescending whenever we spoke. Not only was she rude with me, she was rude with my realtor, and the title company I used. Everyone had the same experience of condescending nature and an inability to respond in a reasonable timeframe.Courtney was very polite, but she had two vacations while I was trying to close which did in fact set me back and made it very inconvenient for when we actually closed. It put serious stress on my family making us push back 2 weeks. This cost us a good amount of money in figuring out moving costs and HOR while transient . Not only were the vacations not great, Diana and Courtney took overlapping vacations which DIRECTLY led to receiving our “cleared to close” after they got back, making our window for time not work for the given week and get pushed to the next.I do believe it’s important to add, I requested a NEW TEAM a week or two prior to closing and that request was ignored and answered with an extremely awkward phone call with Courtney that consisted of “we still want your business” - my business with veterans united was never at question; I’ve worked with VU many times before and had amazing experiences. This instance, was not one of them. I just wanted to replace Courtney and Diana (mostly Diana she was awful to work with).Multiple instances where I called to no-answer, sent texts asking for help or asking questions, and THE NEXT DAY I’d get a request to do my to-do’s because they completely ignored my messages and calls and voicemails. It made me feel like they were not involved with me or engaged. This team really let me down and I won’t be using Veteran’s United again. There were also times where I was told they wouldn’t reach back out unless a voicemail was left. That’s just bad business. It’s 2026, no one leaves voicemails anymore. If I am buying a house that is 6% interest and makes veteran’s united $25,000 A YEAR, I think I am owed a return call when I call you. If that’s not the case, you don’t deserve any business.
Response from Veterans United
Hi Samuel,
Thank you for taking the time to share your experience. As someone who has worked with Veterans United multiple times before, I'm especially sorry to hear that this experience left you feeling so disappointed. I can understand why you would be frustrated if you felt your questions, calls, texts, and concerns were not being addressed in a timely manner throughout such an important process.
I also understand your concerns regarding communication, responsiveness, and the impact that delays had on your closing timeline. Moving a closing date can create additional stress, uncertainty, and expenses for families, and I can appreciate why that would be upsetting. I also hear your frustration regarding your request for a different team and your feeling that the request was not handled in the way you expected.
I appreciate you recognizing that you've had positive experiences with Veterans United in the past. While I'm sorry this transaction did not reflect those experiences, your feedback is important and helps us better understand where we can improve. I'd like the opportunity to learn more about what happened and review your concerns in greater detail.
Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday. If you contact us outside those hours, we can typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
