Very nervous about the whole idea of purchasing a home. They made me feel at ease on everything and Andy was knowledgeable and helpful with all the questions I had.
Veterans United was there for us from beginning to end, kept us informed and we so appreciate all they did to get us into our new condo!
In a time in history and country where daily news shows only constant turmoil and death seemingly to be near imploding in America, Veterans United and its team member hold that torch of hope lighting the way and helping those that sacrificed so much overseas only to return to face battling for already deserved and earned benefits. VU is the real deal!!God Bless Veterans United!!Semper FiAndrew Westbrook
Kind, helpful, quick to respond. Great service.
Awesome
Awesome team and made entire process smooth!
My loan officer, Darin Jobe, is very straightforward, friendly and efficient--Thank you Darin! He made the process easy and figured out any bumps on the way
The whole team of Steve Mackenzie and Holly. We're excellent
Little to no contact. Confusing process. Changing requirements.
I am so grateful for Veterans United, I had actually been denied from a mortgage from my bank the day before and was really just taking one last chance with Veterans United. I seriously had a pre approval letter within 15 minutes of getting on the website and I immediately put the offer in on my house! Dean called me that evening and we talked a little about my finances, he was super easy to talk to and made me really relax and feel confident going forward. Then I downloaded the app and it was actually fun for me to complete the tasks as they would come in, I got a real sense of satisfaction from that! The process is unbelievably easy through Veterans United, they have it so streamlined and they really are available 24/7 for ANYTHING, even after you close, for the entirety of the mortgage! I wish I had another house to buy honestly I can't say enough good things. Thank you all so much, you made me feel so secure through the loan process and going forward with my mortgage I feel like there is an open door for anything at any time.
The veterans united app is my favorite part about the company. It makes viewing your documents, viewing the loan progression stages, & getting updates quick and easy to understand. They even have built in lessons to teach about the stages as you go!
Thank you veterans united!! Ted is the greatest! He helped us find Shannon, as a team they got us through the maze of finding a home , help us get financed and into a great home that is within our budget and meets our needs. This has been a long hard road for us but Ted and Shannon stuck with us and helped us through everything. You all are great and thanks again. Shannon you are the best, Ted you are the greatest.
I was not prepared properly for closing. The ability to buy down points for a lower interest rate was never mentioned by the mortgage team. First time homebuyers need to be informed of all possible options for financing the loan prior to closing.
The only real trouble I had was the closing. I was supposed to close on Friday May 16th and was unable to do so. Someone dropped the ball and I don't know for sure who it was, but I think it may have been the title company. Then again, on the follow up closing date, probably the title company again, did not advise me that my wife had to be at the closing. My wife had already signed some documents online so I thought she was done with her part. Luckily, I called my wife at work and told her to come home right away and she was able to do so, thankfully, and we closed. I was not a happy camper that morning. I would suggest for future reference, even though I know that it's not the responsibility of the finance guys, but, I would just have them keep an eye out for married couples and remind them that they need to be at the closing table together. Just a suggestion.
We would recommend Nichole and would be happy to work with her again in the future
Everything was pretty much seamless. VU helped keep things on track and kept in touch as needed.
Thanks Blake and our whole senior loan team, for our first home, happy holidays!!
Dylan and the rest of the crew made the whole process so easy for us. Any time I was worried or stressed, Dylan was there to save the day!
