I am writing to express my dissatisfaction with the service I received during my recent purchase in September/October 2025. I found the experience highly unsettling and felt taken advantage of.During the purchase process, the interest rate dropped to 5.8%. I was explicitly informed by my loan officer that he would lock in this rate for me, with the possibility of it dropping further. Unfortunately, the rates increased back to over 6%, and I was ultimately financed at 6.628% instead of the promised 5.8%. Despite my representative's denial of committing to the 5.8% rate, I was assured otherwise, which led to significant disappointment as a first-time buyer. I sincerely play on words, and as a first time buyer, I was definitely fixated on the 5.8% and no one could tell me otherwise. I was very excited…At least at that point in time. Whatever happened to, “the phone calls are recorded for quality assurance purposes“? Pretty ironic that the phone call was not recorded.Additionally, the loan terms were altered before closing, with additional terms added, further complicating the situation. Given my circumstances, including having signed a second extension on my rental apartment and the impending expiration of my lease, I felt compelled to proceed despite my reservations (100% Disabled Veteran and family with special needs child).To add insult to injury—My daughter is attending college on a Volleyball scholarship…Veterans United sent a gift for BASKETBALL…smh. No, I’m not being ungrateful…I’m just being really mad and pissed off! FILTERED!Just goes to show and prove…It’s all about that “dollar bill”!I am profoundly disappointed with the service provided and believe that this company should not be associated with Any Veterans.
Response from Veterans United
Hi Darryl,
I’m really sorry that this experience left you feeling disappointed and frustrated. Buying a home should be an exciting milestone, especially as a first-time buyer, and I hate that you walked away from this process feeling misled. I’d really like my team to take a closer look at what happened with your rate lock and the changes to your loan terms before closing. If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com so we can talk through this.
I also hear your frustration about the gift. It was meant to be a small token of appreciation, but I can see how the mix-up might have made it feel impersonal. That’s on us, and I appreciate you sharing that feedback.
I know you put a lot of trust in us during this process, and I appreciate you taking the time to share your experience. I’d really hope we have the chance to learn more and see how we can do better.
Thanks for the work to help a veteran
I submitted a request for an estimate on what I qualify for, not expecting anything to come of it. But less than 60 days later I'm in the house of my wife and I's dream. Everything moved as smooth as possible. My designated team was on top of it every step of the way. And the user interface for uploading documents is so straightforward and easy to use. This is my first time buying a house and I couldn't be happier with the experience.
Overall, I would not hesitate to use VU again if/when I buy my next house. I was very apprehensive about using a lender that I couldn't physically meet with. The team however, was more available then when I had done my last loan in person. Also, rather than give me reasons why we couldn't do something, the team found ways to make things happen.
Oh boy where to start. Honestly was hesitant to use them. Now am glad I did. Explained to Matthew that we were just starting our look and he didn't push but let us know he was there. Once we said let's do it it was game on. Daily contact was a huge blessing. Do your to-dos people and they will do there part. Amazing job 30 days from bid to close. Matthew and his team were amazing as well as Laura and the Wind River Realty folks. YEEEEHAW.
Try and speak in layman’s terms when sending emails, buyers who don’t do this regularly, especially idiots like me, don’t understand real estate jargon and acronyms. It’s frustrating.
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Aaron was absolutely incredible and always helped me with all the questions! Absolutely would recommend him to anyone else who I know who's interested in buying a home. Darien had so much patience in waiting for me and searching through so many homes! He was such an awesome realtor! Definitely would recommend him!! I had a absolutely incredible experience with VA! Thank you!!
The online platform for completing documents is very user friendly and the loan staff are quick to respond to all messages.
I’m very grateful I went with Veterans United. Purchasing a house is a very big step and I’m I got to experience it with such an amazing team. The whole process was a little less stressful and easier to understand because of everyone that helped me. I’d give everyone a raise if I could. They’ve all earned it. From the excellent professionalism to the simple gestures. My brother in law is the one who introduced me to Veterans United and I hope I get the chance to do the same for another!
I had absoluty no idea how to go about buying a home and everything that comes with it. Greg Brittney and others on the team guided my to painless success. Thank you everyone!
Thank you for making our first home-buying experience a breeze! All of our questions were always answered quickly and the online portal makes things so easy. And everyone we worked with were incredibly professional and kind.
10/10 recommend!
Veternans United Home Care and their app helped guide me through the process and were very professional and sincere every time I had a question. Even when I was stressing out about closing, Kyle called and explained every aspect of closing cost. It meant a lot that he called, in the evening, to go over everything and earnestly listened to my concerns.
Thank you all for being there for me.
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Devin And Samantha made my home buying process simple and effective. I would highly recommend and encourage anyone who is interested to purchase their home from them. Communication was fast and effective along with their online tools keeping it simple.
The is only two side issues or thoughts.
The first is i wish you all offered a auto financing department. The only thing I need now is a newer auto. Would of loved to had all my loans in one place. Can you all recommend a automotive financial company?
The second is checks where the slowest part of this process. You all made this not so difficult thank you.
Veterans United team members are knowledgeable, experienced, friendly, helpful, and enjoyable to work with! We would have been overwhelmed if it wasn’t for them assisting us every step of the way! We can’t thank them enough!!
