Big thank you to the team. Everything went smooth and fast. Thank you,
Overall I feel Veterans United does a great job, easy process and setup through the app. For a first time home buyer I am pleased.
Brooke hands down was the star of the show. She was very knowledge and attentive to all of my concerns and needs. i def will use Veterans United again. You all have an amazing team.
Better experience than I expected. I always felt informed and like there wasn’t a “catch”
Chris and his team made this a very easy process to complete and went above and beyond throughout the entire process.My agent Jessie, found the perfect home for my wife and I very quickly. A perfect fit !I can't thank the entire team enough.
The professionalism and communication made this process easy and enjoyable. I felt confident each step of the way buying a house.
Veterans United did a fabulous job. Efficient, organized and kept us up-to-date every step of the way. We have used other loan banks such as Navy Federal in the past for VA loans. Veterans United is way ahead of them. The process is streamlined and keeps you informed of the status of the loan and documents they require. if you’re looking to purchase a home on a VA loan, we highly recommend Veterans United. You won’t be disappointed.
The team I worked with was amazing. We had loads of questions we felt were embarrassed to ask, but the team never made us feel this way. They were extremely helpful and kind!
Complaint about the other parties that Veterans United hires. Our appraiser came a day earlier than agreed upon and then failed us and then charged us to come out again. When they came a second time they did not update the majority of the appraisal, just what had failed. And not small things, new central air, furnace, electrical, plumbing and septic were ignored or hardly mentioned.
The Underwriter failed our loan because they misread one of the comp properties as being our property, and that property had bad septic with seepage. We have a new septic with no seepage. The underwriter apparently could not read the appraisal. This is two different ways this very simple home loan could of been torpedoed by subpar outside parties. We had to point out these two discrepancies, without doing so we may not have been able to purchase the home.
The entire team of Chelsea, Crystal, and Chris were phenomenal. I have been through the home buying process a few times, but never as my own buying agent. The journey was daunting in the beginning, but with the VU team behind us, we were able to navigate the process with relative ease and very few hiccups. A big shout out to the entire team for helping us make it to the finish line.
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Justin was fantastic and super helpful throughout the entire process. I look forward to doing any of my mortgage needs with Justin.
I am thankful, happy and excited to have my new home, and to be settled once more after having rented for several years. I cannot put into words how grateful I am.
