Easy to contact and responsive to questions. It was a very smooth process.
It was a very, very nice experience, everyone was so very nice, and knowledgeable. It was a positive vibe through the entire process, i felt like God had blessed me and my family, Steve, Larry, Brian, Marie, anyone i missed, i do apologize, we my family and i thank you all from the bottom of our hearts 💕
Excellent team to work with! Definitely would recommend to my family and friends! Professionalism at its finest! Communication was superb! Everyone made it very easy for me during the entire experience!
My loan team did a phenomenal Job!
One person should work with your case and not several individuals that don’t communicate properly. This process became more stressful due to a breakdown in communication between myself and staff. Forms were needed by one person and turned in then the other requested the same thing because they didn’t do what they were supposed to and check before requesting the same thing.
Then on top of that they would request something and neglect to say what else is needed.
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The process is what is frustrating and can be stressful but the team really helped me through it and we’re more than patient with me my realtor and were understanding of ones situation.
Jordan and the rest of the team were absolutely awesome! Very helpful and great communication. They are the absolute best!
Todd and Ben were amazing and so efficient. This is my second time using the VA loan and a lot has changed in 10 years. The process is much more simplified, organized, and user friendly. Thanks for a great experience.
Alan and the team made this complex process simple and quick. Thanks
Great company takes the hassle out of Home finance! Made the whole process so easy! Good to be home!
Tony was fantastic to work with
We received excellent help from VA home loans on buying our home. We would gladly recommend VA home loans to all prospective buyers.
Other than one minor mailing issue, everything went the way it should have with the entire Veterans United team! Friendly, helpful, patient, answered every question/concern, personable, relatable, & professional! Their insight made the easier & less frustrating than it could've been. I wouldn't hesitate to recommend VU to fellow veterans!
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Everything was fine. Fast responses was great. Only hiccup was that I wasn't given a specific timeline for an extra step in the process, so I thought it was a quick step, but it actually delayed closing by a week. Since I wasn't expecting that, it caused a lot of problems for us. Part of the problem was the realtor not communicating info VU gave him. Both parties assumed the other was communicating the info to me. I'd recommend always cc'g the customer.
I was skeptical about where I wanted to live in the beginning but when my son showed me this house on the Zillow App and begged me to go look at it on a Sunday afternoon I'm glad I gave in to him and made arrangements to look at it and it had the perfect lay out for what I wanted to invest in and now that we haven't been able to relax yet I know I will enjoy everything about it when I get finished moving in. Thank you Veterans United to make my dreams come true. God Bless us all and our Country.
Had problems with communicating at the end was very frustrating
Response from Veterans United
Hi Wes,
I’m sorry communication became frustrating toward the end of your experience. I’d appreciate the chance to learn more. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Had a great team help me through the whole process they took their time and made sure everything was taken care of definitely recommend!
