Walked me through the process every step of the way, working with me even as I was coming back from overseas. Absolute pleasure working with VU
I had no problems, and was kept up to date throughout the process!
The entire staff is amazing my entire process was seemless and stress free
Fantastic group! Thank you so much for all your help getting us into our forever home! Fahad & his whole team were amazing at doing everything so quickly!!! You guys are the best!!
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I was kept informed from start to finish. Whenever I had a question, I received an answer right away.
My team made the whole process feel very easy and smooth. They all are very helpful and willing to go above and beyond with making me feel like I had there support 100% of the time.
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Kris and his team was absolutely amazing .We can’t thank them enough for what they did for our family .They went above and beyond making sure we were taken care of .If you are a veteran looking to buy a home I would highly recommend Kris and his team.
i did not know how easy it is to buy a house with their help.
We were super impressed with Matthew Rehl and his entire team. The entire process from start to finish was awesome and very little stress. These guys worked together like a well oiled machine. Quick responses to questions and problem solving. I really can’t say enough about the highest quality of customer service and kindness that we received. Outstanding job fellas! Thank you for making our homeowners experience the greatest!!
My lending team was simply amazing! Drew was my first point of contact and although he went thru a traumatic situation in his life, he still found the time to give me everything I need.
The whole process was extremely easy. All we had to do was follow the steps and everything fell into place. If we had any questions the team was quick to respond with an answer.
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When we were able to talk or communicate with anyone from our team it was helpful. It was hard to get answers to our questions the same day. It always took multiple days to get in touch at the beginning.
Thanks everyone for all the hard work. It was great working with this group . They always made sure that we understood everything.
This is my second time using VU. The first experience was great. It was smooth, went like clockwork, and didn't require a lot of back-and-forth between me and VU. This second time was awful. At one point I wish I had chosen another lender. Stuff was wrong, required multiple times, things that should have been requested sooner were not. It was only at the 11th hour and on the day of closing that I got final approval. This was a very STRESSFUL process the 2nd time and really left a very SOUR taste in my mouth about the overall experience. Because It was my second time, I knew it could have all been handled better - but it wasn't. Would I recommend? Yes, but with reservations and caution!
Response from Veterans United
Hi Peter,
Thank you for sharing your honest feedback. I'm glad your first experience with Veterans United was such a positive one, but I'm sorry your second homebuying experience didn't live up to those expectations. I understand how frustrating and stressful it must have been to deal with repeated requests, last-minute approvals, and uncertainty leading up to closing.
We appreciate you giving us another opportunity to earn your business, and I'm sorry we fell short this time. Your feedback is important, and I'd appreciate the chance to learn more about your experience and see where we can improve.
If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Eric and Lisa exceeded expectations. They made sure the process went smooth and made our closing date on time even after we ran into some delays from outside factors ( septic inspector and
Working with Veterans United has been the most rewarding and satisfying process imaginable. Everything was super smooth and the service was absolutely outstanding, working with Taylor Fruits has been my favorite experience to date. She went above and beyond her duties to ensure we knew the ins and outs of the whole process. Home buying, which can be the most stressful ordeal, has never been easier. I can’t say enough good about working with Taylor Fruits!
