Bill Bales is awesome! From my initial loan in 2018 to my refinancing in 2019, Bill took the best care of me. Honestly, our process has been so smooth for refinancing!Bill called me initially on a Sunday to discuss refinancing and its benefits! My family and I have been blessed to have Bill as our loan officer. Happy tears for the past 2 years!To top off the service, Veterans United even sent the title company to me, closing was at our place of choice, we chose home!!!Thank you for the excellent service Bill and Veterans United, the smooth process and ultimately our Home!! We are lifelong customers!!!Joshua Newton
Prior Service: 82nd Airborne, Army
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This is truly the best ever to become a home owner for veterans I am truly so happy and excited that because of y’all I am now a proud home owner
Tim Wuest and his team helped me and kept me informed throughout my loan process.
The whole team was outstanding and took the time to explain every step of the way. I appreciate their expertise and patience during the home buying process!
Great customer service! I recommend without reservation!!
A professional and hassle free experience.
Veternsunited made my home buying experience very easy By allowing me to send my documents electronically which made it convenient explained every step of my home buying experience
Absolutely the best experience ever. The constant communication and not caring how many times I called or left messages, they were always friendly. I have never experienced such an easy loan process and would never go anywhere else again. Quick call backs were impressive.
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Exceptional! The experience was very smooth and Ms. Deppe was very helpful through the process.
Great service!
It was great until the end and our documents were not ready for closing and no one communicated with us. It cost us a half day off work when it was supposed to be an hour of our time. We were cleared for close, every one knew of our closing and your company sent a draft of our closing documents to our closer the afternoon before. Then you started refiguring taxes after all that, further delaying closing. Not one person from your company apologized or even reached out. We will never use you again. When asked why our closing documents weren’t ready on time, I was told it was out of their hands and was the closing person on your ends fault, but no eta, no apology. Total joke.
Response from Veterans United
We're very sorry to hear of the difficulties that arose at the time of closing, Justin. We understand communication is key to our service, and we're sorry we ever left you feeling as though you were uninformed. Our Client Advocate will further research your closing, and will also remain available to assist if you have any unresolved concerns.
