My buying process was more lengthy than I expected due to issues with the seller, but Veterans United had me prequalified and then pre-approved in the exact time that I was told it would take. I was very pleased.
Used 3 times, one to buy then 2 times to refi, awesome company
Everything was explained and made as easy as possible. The videos showing what to expect were a real help when going through the process. The "To Do" List was a great help. Being able to upload all the documents to our page was extremely easy and great for keeping everything together.
Outstanding service
We loved that the entire process was completed online. And a person came to us for the closing, we didn't have to leave our house.
In todays corporate business environment, it is most common to experience an intensionally segmented or departmentalized methodology where responsibility and accountability are easily delegated to the next downline "handler" and largely lost. This results in a fragmented process which is confusing, frustrating and fails to produce acceptable service for the customer. Conversely, Veterans United is the entire puzzle, very well organized, coherent and firmly snapped together. The home buying process is highly involved, challenging and intimidating. The working operations of Veterans United act to tame the home buying and loan acquisition process. They are highly experienced and adept at bringing together the financial and physical aspects of home buying which also helps smooth the emotional side of the experience. In every regard, Veterans United went surprisingly beyond my expectations. Every step is clearly identified and thoroughly explained both verbally and in print. Instead of pressure, they offer help. And by the way, I'm just an ordinary veteran who had no "special conditions" consideration. This was my third home purchase using a VA guaranteed loan, the other two with providers other than Veterans United. Veterans United is the only one deserving of the above praise. I highly recommend the use of Veterans United for any veteran's home buying efforts. This is a team, and team means trust. I will look nowhere else if and when my next home purchase time arrives. I express my sincere appreciation. Lenny Mulkey
Great service from start to finish!
I am so thankful that I chose Veterans United Home Loans. The entire team was very helpful throughout my home loan application process.
Knowledgeable and helpful
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Very good at communicating the status of loan
The website has a lot of information about perks and the process but think the same information was not completely explained by my loan officer. Had to ask a few questions. But it was very minor.
Samantha was so great to work with and made the whole process worry free!
The experience of buying a home is scary in and of itself. Adam and his team (Especifically Josh) did above and beyond what I would expect. If it was just a call to ask something not incredibly significant but they gave me 100% attention. If I had to leave a message, the return call was quick and always ALWAYS answered every question. BEST TEAM!!!
