We have a very good experience with Veterans United. All questions were answered promptly and loan wasprocessed very quickly.
By far, the best customer service I've ever received. My loan team did an outstanding job for me!
Veterans United made my first home buying experience a great one. I can honestly say that the process I went through them was quick, easy and reassuring. Danny and his team made sure I was informed throughout the home buying process and I was given explanations for anything. I want to thank Veterans United for making my home buying process as easy as it was and how dedicated they are in looking out for me and the security of my personal data.
Being a retired disabled Veteran I was nervous about the process and how stressful it might be. Jason calmed my nerves and walked me through everything. I definitely recommend Veterans United, Jason and Megan were AMAZING!!! They often called to check in and made sure I understood everything and to let me know the next step in the process. Jason even called me after closing to make sure everything went smooth and see if I had any questions. I will be giving their info to any family and friends who are interested in purchasing a home. Thank you Veterans United!!!!
This was the sixth time in our lives that we purchased a home - but only the first time via the V.A. loan process. It worked extremely well, and better than I thought it would be going into it. I served 50 years ago in Vietnam, and in a sense, felt reconnected to the greater Veteran Community though the process. Many do not know this benefit is available to them. I learned about from my son-in-law, also a Veteran.
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You won’t regret working with Veteran’s United for a second. This was the second home I’ve bought and by far the smoothest process.
Very good company to deal with
The whole process was great, though I wish there was a lot less back and forth between the va when verifying my vet status. I provided the same documents over and over, and was really only able to move forward when I was able to get someone from the VA on the phone. If you're able, perhaps more effective lines of communication between the buyer and va?
Veterans United was quick to respond to any questions, and helped us through the process. This was the easiest home buying process we have been through.
Johnna, Jennifer, & everyone at VU has made my home purchase as stress free as possible, once again. I literally can't think of any other way to help the process that they've created. I was always kept abreast of any changes and information as it came out. I'm very, very grateful to have such a kind and caring team on my side.
Thanks everyone!!!!
I would highly recommended Veterans to choose Veterans UNITED as their new home mortgage lender.
I regret have even tried here. I really wish I had walked away along time ago, rather than go through the crap I have had to deal with. I totally regret this entire thing. However, I was told if I walked away I would get penalized. No one, No Veteran in this Country should have to go through the hell I have had to in buying a house. Even the Realtor industry needs to be looked into. This seems to be more about GREED, than helping the Veterans of this Country find and secure housing. A simple roof over one's head is a total of a process that is a total nightmare. I know there will never be any follow-up to this. I also know you will not post this as it is a negative answer, but you deserve it in this case.The one I really thank the most is the Realtor I finally found, that stood by me and helped me, even with Veterans United, to get through all this mess. Holly even tried to contact your CEO and was never answered, goes to show how much he really cares as well. One should be happy to have a new house, I however, am not, I am however stuck for now. Patrick Bryan, Veteran
Response from Veterans United
Thank you for your honest feedback Patrick. I'm sorry your experience with Veterans United was not what you were hoping for in the end. We understand how stressful the home buying process can be. We will research the steps taken during your purchase to try to find a better way to serve you and all Veterans in the future. Please reach out to our Client Advocate team if you are willing to provide more details.
Outstanding group of people to work with, made the process real easy in buying the home, they were very amazing. They know what they are doing, just could not find a better fit for us
