Communication was great up until receiving the pre-approval. After that, various emails and calls were made and there would be no response until 3 days after, half of the time no response at all. There were documents that were overlooked multiple times, causing us to scramble for them. There was no sense of urgency when it got close to closing time, and especially NO urgency after the closing date was missed. It felt like we were doing the jobs for everyone else. We will never use Veteran's United again. As a company who specializes in helping Veteran's, we did not feel helped or appreciated. Customer relations had to be contacts three times due to the lack of urgency, quality customer service, and communication from Crystal Remmel, Rick Bridgman, and Nyk Farris.
Response from Veterans United
Taylor, thank you for contacting our Client Advocate team when you first noticed the issue with communication. We are dedicated to making improvements to our service whenever necessary, and we apologize that you did not have a more positive experience. We value your input and will use this information to prevent problems in the future.
I can not express enough how satisfied I am with Veterans United. I am a first time home buyer and they made my home buying experience way easier than I anticipated. I would/will recommend Veterans United to anyone who is a veteran and wanting to buy a home home.
Great experience
Awesome lender to work with my lone proses went very smoth
Having bought my home without realtors involved on either side, Veterans United made the experience one that I never felt lost or confused. Quick response and patience is what I had with this team. I would recommend them to any one looking to buy a home.
Veterans United was incredible from pre approval to closing. If your blessed to get Jeff Gordon in Missouri, your in great hands. Jeff and Ryan really knocked it out of the park. My agent even was amazed how responsive and reactive they were. Call them first you will not be disappointed.
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Can’t say enough good things about Harris & Lisa. They were great to work with. Made the entire under writing process as easy as it could probably be.
To All Vets: Use Veteran United Home Loans Services. They are not playing.
Great team in Tampa. Very professional, friendly and informative. Process was painless and Cindy and her team made the difference.
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I would definitely use VHUL again. They will now be my go-to for all my future home purchases. Thank you!
Veterans United has an outstanding crew, that will definitely get the job done in a very prompt, professional, courteous manner. You cant go wrong with Veterans United. If its possible to get you in a home , they will make it happen as quickly as possible. Thanks Veterans United you guys will definitely hear from me again as well as get plenty referrals from me. 😁
We used Veterains home loan when we bought this home and When we wished to refinance it, we used them again. Every one on Luke's team work well with is, were very plesant and helpful when we need to contact them and we have truly enjoyed working with them and would gladely recommend them to anyone we know is a veterain who is purchasing a home! THANK YOU, THANK YOU, THANKYOU!!!!!!
It isn’t as hard as it seems. Go for it so excited to be a homeowner can paint and hang pictures
3 months ago I was not sure if I was going to be able to purchase a home. I filled out some info online and immediately received a phone call back. I had a couple things to clean up on my credit, so they directed me to their lighthouse program. These guys told me exactly what i had to do to get my preapproval. Within a couple weeks, I was preapproved and able to submit an offer on my home. My Veterans United loan team worked closely with my realtor and I to make the journey to closing fun and easy. I would absolutely recommend Veterans United. They want you to get the home of your dreams.
The additional documentation required by the Underwriter is ridiculous. I will probably not go with Veteran's United for my next loan simply for this reason. The Underwriter wanted paperwork that, in my opinion, was superfluous to documentation already provided. Additionally, the Underwriter did not apply what I would consider "reasonableness" is assessing the documentation. It appeared He/She was simply operating off of a "checklist". There was no personal service from the Underwriter.
