The whole experience was wonderful.
What an amazing team!!
Everyone on this team was fantastic! Despite me being terrible at communicating, they each continuously contacted me and really helped move the journey along! I definitely wouldn’t have been able to get here or my home without them! The team really made buying a home easy and mostly stress free, not that they were the cause of stress anyways. 10 out of 10!!
Seemed many team players before getting to underwriting. At times uncertainty if making progress. There seen to be a snag working around the federal work comp issues . The requirement is awards letter was a major obstacle based on a non functional item. My case was unique. Probably one of a kind.
Response from Veterans United
Hi Nick,
Thanks for sharing your experience. It sounds like your loan process had some unique challenges, and I can understand how frustrating it must have been to feel uncertain about the progress along the way. Federal work comp issues can definitely add extra layers of complexity, and I’m sorry if that made things more difficult for you.
I appreciate you sticking with us through it all, and we’d love to hear more about how we could have made things smoother for you. If you’d like to chat, feel free to reach out at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, but you can email anytime.
Sarah, our loan coordinator was a very special supporter during the application, review, underwriting and ready to close processes. She is outstanding!
I have to thank the amazing team at VUHL. They got me into my first house when other companies turned me down. If you are a veteran who is thinking about getting a VA home loan, this is the A team to work with. I can highly recommend Veterans United Home Loans.
Poor communication and the process became painfully slow, unlike the Veterans United service I used to. It still has a great, user-friendly website.
Response from Veterans United
Hi Christopher,
I appreciate your feedback, and I’m really sorry this experience didn’t match the smooth process you were expecting—especially after working with us before. Communication and efficiency are key when buying a home, and it’s frustrating when things don’t move as quickly as they should.
That said, I’m glad to hear you still found our website helpful. If you’d be open to sharing more about where we fell short, I’d love my advocates to have the chance to look into it. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, but feel free to email anytime.
The process went as smooth as possible for me and my realtor. Could’ve have been better, 10/10 all around. Will definitely recommend to other vets.
Katy and her team really hustled to get me a great deal. I did get estimates from competitors and they could not be beat overall. Plus they pulled through at the last minute and corrected my closing costs big time!
Phil and Matt were great to work with and made our home buying experience very easy. They both get 10++ stars from me!
It was my first time buying a home, and I landed on the Veterans United homepage from a Google search, and it really saved the day. All of the documents and appraisals and inspections that have to be done in order to buy a home would have been a nightmare to deal with on my own, and it was all laid out plainly and clearly with the app. My loan officer and the whole team that worked with me were top notch, the to-do list really helps as well, because you get notifications about it as soon as your team put something up for you to do. And basically if you just follow that to-do list and satisfy all of those requirements, everything falls into place. It was surprisingly simple, because all of the complicated things were handled by professionals that really felt like they were working in my best interest the whole time. Thanks again for all the hard work and expertise that was afforded to me, I could not have done it without y'all.
I'd like to thank the team for putting this together with me. Today as I came home from work I was able to walk across the street and watch my sons track practice. One of my children has gone to the Jr. Olympics every year for a few years and with 2 in HS now and one coming into the school in 2 yrs, this property provides me with direct access to my children where they are and where they spend the most time. Thank you for your services! It's a dream come true.
Bryan Kay wasn't mentioned above but was a real help to me and an excellent communicator!
Hands down the best all the way around. They made my whole process go so smooth. Long as you get them what they need on time. They will make the rest smooth. It was a really great experience. Absolutely recommend Veterans united to anybody. 20/10 ❤️
I think ever was very professional and did their job well.Thank you all for the house warming gift.
Everyone was on their game and I never felt a lull in communication. Great team..
