We are throughly pleased with the outstanding service we received from Veterans United Home Loans! As first time home buyers, we didn't know all of the things that we didn't know, but every question and concern was answered quickly by experts. Elizabeth was so sweet and professional, she was alway a text or email away, and she actually made the process pleasant. We will recommend Veterans United to our friends and family, and when we are ready to find our forever home, we wouldn't go anywhere else!
We would trust John and Annie with a home loan 100 times over!! They were able to make our loan work for us, and the process was so quick and easy. Both of them were always available to help with anything I needed, and they were always proactive in figuring things out for our loan. 100% recommend!
Kevin Reichert and Lindsay Modglin were incredible to work with. I reached out to them after experiencing issues with my initial lender, and they quickly provided assistance and facilitated my home purchase within a tight timeline. They were proactive in addressing any concerns, ensuring a smooth and stress-free experience. Their professionalism and dedication is exceptional and impressive. I would absolutely work with them again in the future!
The only downside I can think of would be the time difference from my team on the west coast and me on the east coast. I know it's not feasible right now but maybe consider inthe future opening a branch office in the east somewhere.
When we started this process to purchase a home, we were intimidated by all the horror stories we read online. We did a lot of research on which lender to go with and who we should have as a realtor. Eventually we decided to go with Veterans United and the rest as they say is history. We couldn’t have been more humbled by the dedication and hard work Karol and her Team in Clarksville did for us. Every single person on our loan Team -from Karol to Amanda, Logan and Matt- did an amazing job through out the buying process. When they say to ask any questions we may have about the process they really mean that. They were prompt, cordial and knowledgeable on every and all questions we had. Karol and her team held our hand the entire way and I am glad to have them on our side. It would behoove you to do the same, especially if you’re a first time buyer like us. You need people like Karol, Amanda, Logan and Matt on your side.To our VU team, Clarksville edition. Thank you again for taking good care of my family through out our exciting and terrifying adventure. We are forever grateful for making our dream a reality. Wishing nothing but blessings from my family to each and every one of yours. Thank you so very much!
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Amazing team, very knowledgeable and makes the process so easy.
The breaking down process was easy to understand and straightforward.
I feel they went above and beyond my expectations. Andy and I were in contact several times throughout the entire process. I have a job where I was able to call Andy or take a call from him pretty much anytime without any hassle from my boss. My boss knew of the process and und understood there would be times where I need to be on the phone during working hours, and he never had an issue with it. Andy and his team did an exceptional job taking care of me and getting this done.
Veterans United will forever be my go to when it comes to purchasing a home. They treated me like family and were always there when I had questions as a first time home buyer. Even when we had a few issues with paperwork, they worked tirelessly alongside me to get things resolved. Highly recommended to all veterans!
Just some communication issues with our loan coordinator.
I will never recommend using veterans united to anyone ever. I will be trying to refinance as soon as possible with anyone else. We purchase our first home with rough veterans united and this was not the same experience.
Response from Veterans United
Hey Crystal,
I’m really sorry to hear that this experience didn’t match the one you had with us before. Buying a home should be exciting, not frustrating, and it’s disappointing to know we missed the mark for you this time around.
I’d love for my team to understand more about what went wrong and see if there’s anything we can do to help. If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, but feel free to email anytime.
For anyone out there wanting to get a home loan through the VA, this team was the best. I had no prior knowledge of how this all worked. They made sure to hold my hand throughout the process. They made sure I understood what was going on and who I needed to work with. They let me know of any extra options I might be interested in, such as, home security systems. 10 out of 10 ratings from me.
This team made our loan process the easiest we have ever experienced. They are great folks always willing to help!
From the very beginning, the team explained everything into detail and going above and beyond to ensure I was satisfied and happy. As a new homeowner, I couldn’t have asked for a better team. They were all experts in their fields and not once did I ever feel neglected in any way.
They me feel like i had the whole team working with me. I never felt alone in the process any question I had they was on it... Ty and his team are the best... I feel like I have a new financial home..
Saying the experience was amazing is an understatement. Working with Rebecca 10 months before closing and have her there every step of the way was remarkable. Not only was she transparent but her total time was. Joycelyn and Eric, I see you both too and special shout out to you both!
I recommend every bit of the experience and excitement I've had buying my home and I hope everyone has the same experience with the clear communication I've had.
They made a very stressful time and experience easy! I really appreciate everything they did to work with us through complications with my husbands navy discharge to helping us move dates while we made the final stretch with our son in the ICU. I hope if we ever buy another house we can work with them again.
