The whole process was great, though I wish there was a lot less back and forth between the va when verifying my vet status. I provided the same documents over and over, and was really only able to move forward when I was able to get someone from the VA on the phone. If you're able, perhaps more effective lines of communication between the buyer and va?
Veterans United was quick to respond to any questions, and helped us through the process. This was the easiest home buying process we have been through.
Johnna, Jennifer, & everyone at VU has made my home purchase as stress free as possible, once again. I literally can't think of any other way to help the process that they've created. I was always kept abreast of any changes and information as it came out. I'm very, very grateful to have such a kind and caring team on my side.
Thanks everyone!!!!
I would highly recommended Veterans to choose Veterans UNITED as their new home mortgage lender.
I regret have even tried here. I really wish I had walked away along time ago, rather than go through the crap I have had to deal with. I totally regret this entire thing. However, I was told if I walked away I would get penalized. No one, No Veteran in this Country should have to go through the hell I have had to in buying a house. Even the Realtor industry needs to be looked into. This seems to be more about GREED, than helping the Veterans of this Country find and secure housing. A simple roof over one's head is a total of a process that is a total nightmare. I know there will never be any follow-up to this. I also know you will not post this as it is a negative answer, but you deserve it in this case.The one I really thank the most is the Realtor I finally found, that stood by me and helped me, even with Veterans United, to get through all this mess. Holly even tried to contact your CEO and was never answered, goes to show how much he really cares as well. One should be happy to have a new house, I however, am not, I am however stuck for now. Patrick Bryan, Veteran
Response from Veterans United
Thank you for your honest feedback Patrick. I'm sorry your experience with Veterans United was not what you were hoping for in the end. We understand how stressful the home buying process can be. We will research the steps taken during your purchase to try to find a better way to serve you and all Veterans in the future. Please reach out to our Client Advocate team if you are willing to provide more details.
Outstanding group of people to work with, made the process real easy in buying the home, they were very amazing. They know what they are doing, just could not find a better fit for us
The best home buying experience. So good I can't wait until its time to buy again. The people are genuine. The process is streamlined. The results are honest. The website is complete with tools and resources. You will emerge from the experience as a smarter homeowner or in a better position to buy in the future. Trust me, just click apply.
Having the needed documents on hand and ready to go when your team asks for them will make the process go much faster and easier. You need to be very patient when you are getting closer to your closing date because it seems like they are taking forever and it may actually go down to the last minute. Overall they could not be a better group of people to work with.
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I can't recommend Veteran's United too highly. They know how to get the job done without driving you crazy for information. They sincerely care about and want to help veterans.
Very thorough and responsive.
Everything was good until we hit a bump the day before closing with underwriting. It ultimately delayed our closing which was a huge hassle, but, in the end it all worked out and we love our new home.
Response from Veterans United
Hello Keith, we are glad that things worked out in the end. Thank you for letting us know about the problems you experienced around the closing, and we are sorry to learn about the additional hassle. It is always our goal to make the process as smooth as possible, and we will be researching this situation to look for ways this may have been avoided.
