I felt like I had the most top-notch professional team VU had to offer.
See above
Jim Onkst
Response from Veterans United
Hey there James,
We did "see above" and I really appreciate you calling out Matt’s efforts—he’s a steady hand in tough situations, and I’m glad he was able to help see things through for you. That said, I’m genuinely sorry the experience leading up to that point was such a mess. Getting passed between teams, delayed timelines, and last-minute funding is not the kind of service we aim to provide—especially when you were staying on top of every request as quickly as you did.
I can only imagine how frustrating it was having to juggle labor, truck rentals, and extended rent while waiting on us. That’s a level of stress no one should have to deal with during what’s already a high-stakes process. I’d love the chance to look into where the breakdowns happened and make sure we’re learning from them. If you're open to chatting, feel free to reach out at 1-800-212-5200 or ClientAdvocate@vu.com.
We're here from 9 a.m. to 5 p.m. Central, but please don’t hesitate to reach out anytime.
Great experience for my 1st time home buyers experience.
Veterans United was very easy to work with and their employees are very efficient. A special thanks to Alberto and his team for their professionalism and efficiency. Alberto really made my experience a positive one.Will definitely recommend Veterans United to people looking for a mortgage.
I had a great experience with the VA loan process. We couldn’t have asked for a better team to help us in this process.Thank you all!
My wife and I would like to convey (we learned that word from our real estate dealings, lol) our deepest and most heartfelt gratitude to each and every one of the Veteran's United Team!!!Our journey began with Smith Gaddy on May 23rd. This being our first home ever (yes, at our age...), we did not know what to do or expect. We were guided by you all every step of the way. Our concierge (Casie) got us connected and on track for this process. She also hooked us up with our realtor. Tyler (our loan officer) got involved immediately and worked on our preapproval. Every step was detailed and explained in ways we could understand. The patience, understanding, and commitment was/is so amazing. Cara kept us on track for the underwriter and Jimmy kept the ball rolling in the same efficient manner when Cara was not available. Alicia got our Homeowners insurance in line and patiently kept making necessary changes as we needed them. We successfully closed on July 25th, 2022!Tyler (our loan officer) has gone out of his way to make our dream come true. He helped us overcome obstacles which could have destroyed our dream from becoming a reality. We will never forget him or his team!We tell you all this so you can get an idea from the buyers/our perspective. You all never lost sight of why you are doing this.I am a Vietnam Veteran who has had a difficult trip through life. I never would have dreamed this possible. More importantly, my wife gets the one thing in this life that she has always dreamed of. Thank you for what you have done for us! Remember that you all hold the ability to fulfill a void in a veteran and his family's life. It makes a HUGE difference and again we will be forever grateful to you all. Thank you!!!
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Having a company that understands military complexities and works through them quickly was a relief.
Veterans United you have once again amazed me. You must being doing something right with your hiring because you have some amazing personnel. Your portal is easy to use and the checklist come in hand. You guys are awesome!
