Our process started very good. We were told a lot of things and we started our process more than 45 days before our closing date. As the process went on, we realized that they were not as helpful as we thought. They talked in circles when we asked about our fees. They got rude because we asked where credits went or why they changed. They always to not know or the couldn’t give us an accurate number until closing. They continuously asked for the same documents over and over that were uploaded and emailed and got snappy when we told them we already turned them in. Then would say “oh I overlooked” we looked at the reviews before going went them and thought we would receive a totally different experience. We are glad they got us in our house but the service was not up to par.
Response from Veterans United
Thank you for your feedback Edward. We definitely understand the frustration when the money owed at closing changes and that additional documents can be an added stress on your buying process. If there are any fees you have questions about please do not hesitate to contact our Client Advocate team for more details.
Outstanding experience. Customer service was above average. Our team was pleasant to work with, knowledgeable, and always on top of things. I hope this is the last house I buy because I hate moving. If I do however, I will bring my business to VU and ask for the same team to work with again.
Go above and beyond.
Easy to use their website. Excellent staff.
Angie Sanders was absolutely amazing! If you are having any doubt about using Veterans United, be assured, they'll guide you through every step of the way. I found them by a Google search but I left with not only a new house, but a friend for life. I would definitely recommend Angie Sanders and Veterans United!
The Veterans United team we had was amazing. They made the impossible possible; and we are extremely happy. I highly recommend the team I had Kyle Gardner and Jaclyn Smith. Outstanding team!
I am glad this will be the last home I purchase in my life " not being negative" I learned a lot of the ordeals of purchasing a home going into 2020 era. I will be able to hopefully one day be able to answer questions on the do and don'ts of buying and selling property to my children and for them to look for quality people like Josh, Kristen, and David working with veteran supported finance company in Veterans United...
I strongly recommend veterans to seek out veterans United . They brought my dream come true
The team was fantastic , i high recomend them and value all there hard work
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I love the checklist, making sure I had all my documents submitted and on time. I also want to give Jennifer Sims a shoutout; she was a pleasure to work with. Thanks to both Albert and Jennifer!
