Easy to work with after kinks are worked out. Buying a new home is nerve racking and you can talk to someone for help whenever needed.
This is the second home that I have purchased using Veterans United. And if there is a third time I would use them again hands down. And with the addition of their sister Veterans Insurance company made the second purchase much easier finding Insurance for the home and autos in the new location. Thanks Matt, Maggie, and the rest of the team at Veterans United.Steve Few
Way too easy! These guys have their ducks in a row and their processing time is superb. I would and will recommend their services from here on out. Thanks Veterans United!
Everyone on the loan team were great. Joe and Morgan kept us "in the loop" and made the process rerelatively stress free.
Working with Veterans United made home buying simple. My team was great! Always there to answer all .my questions. My realtor was outstanding! I can't say enough about about my team and their excellent professionalism!
I was a first time homebuyer, Todd helped make my experience so easy I was in my home my home from start to finish in less than 90 days!! Extraordinary professionalism and Fast Service!! And He was always available when I needed him..I will recommend him to All!!
Great home buying experience and have already recommended Veterans United to other service members!
Despite the tons of other positive reviews I had a bad experience. The Loan team was unresponsive, ordered our appraisal late (our realtor had to call back again to get them to order it again I believe four days later) which pushed our closing date. On top of that we were misled multiple times with their ability to get to clear to close and then actual closing—the loan team had me jumping from the next day to the next expecting to close all while trying to plan a move and trying to get time off at work. There were hidden fees in my final disclosure for seemingly no reason and response time averaged about 7 hours which I think is crazy when you’re supposedly within 24 hours of closing. My realtor was the only one who was responsive and answered questions and he was awesome but... I definitely can’t recommend veterans United to a friend.
Response from Veterans United
Hello Matthew, we are aware that certain aspects of the loan process benefit from exceptional attention to detail by all those involved. Thank you for sharing your voice and for bringing this to our attention. Your comments allow our Client Advocate team to research further for learning opportunities. We are always looking for ways to prevent issues and create an outstanding customer experience. If you wish to connect with us further, please do not hesitate to reach out for support.
Kelly is amazing. We were first time home buyers and the level of time and communication she put in took all the anxiety and stress out of the experience. I can’t recommend enough, ask for Kelly she will take good care of you!
outstanding to work with
Tony Theberge would call me to update me even if he wasn’t in the office, he never made me wait for anything. This process was way smoother and easier then the first house I bought through another company.
It was quick and they were very proactive in the process. Things were complete in a timely manner. Good communication throughout whole process. Nicole and her team did an outstanding job.Thank you
Veterans United was extremely easy to work with and if there would be a hurdle that needed to be concurred they would surely find a way. That ‘get er done’ attitude makes this company great to do business with
Everyone quickly answered any questions I had
Morgunn and Emilee at United veterans are second to none. They did an outstanding job and got me through A process that I didn’t understand all that well. Thank you for working so hard for me. It makes me feel proud to know that my service did not go unnoticed. Respectfully yours, Joe H. God bless the United States of America!
