Very smooth process and I appreciate being able to see all the documents I need to sign on my to-do list. Also being able to sign all my documents online was a plus.
If you are buying a new home I would highly recommend Veterans United Home loans.
I'm not easily impressed; I was impressed with VU. I've personally purchased several properties requiring mortgages as well as working with mortgage companies with my real estate clients (I was a realtor) over the years. VU superseded all those companies with their excellent customer service. I would recommend any veteran looking to buy property contact VU. They even have resources in place to help those with the desire to purchase, but aren't quite ready yet, due to credit issues. You can expect to experience a smooth transaction. VU is the best.
The whole staff at VUHL helped and coddled me through every step of the application process.I knew exactly what to do, no guess work. They made everything perfectly clear. Special thanks to Vinny Young, Sarah Dixon, Haley Denny and Terri Behrens. You all were wonderful. And an extra special thanks for your patience and understanding of the fact that i work an overnight shift and adjusted your schedules to accommodate me.....
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My husband and I have purchased several homes is the years we have been married. He never used the VA until this purchase and this was by far the most pleasant and professional experience we have ever had from the first phone call until we actually signed for our new home. So glad we got the opportunity for such a wonderful home purchase
Thank you for making my first time buying a home such a breeze.
When we began looking into purchasing a new home, we were uncertain if we would qualify for a loan. We applied with Veterans United and within days were approved. We were assigned a loan officer, who worked with us every step of the way. We can't thank Luke and Veterans United enough for making a dream come true.
Nope no comment
Rebecca was also very helpful during closing. She answered my questions 1 hr before we closed which was great because of my very busy schedule. Bravo!
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Working with the staff at Veterans United was an awesome experience for us as a couple of senior citizens making such an important decision. Everyone involved was kind, friendly, knowledgeable, thorough, respectful, patient, helpful, non-judgmental, etc. We felt that we were treated as if we were part of their family, and at post closing, we were told that we are now part of the Veterans United Family. KUDOS to the entire TEAM. We LOVE you all and we thank God for them and this outstanding journey. THANK YOU...THANK YOU...THANK YOU!!!!!!!
Be very careful, people trying to make money!
our Mortgage rep was very polite, and understanding. the underwriters were HORRIBLE!! Never again. i have never felt more like a criminal, then i did dealing with the invasive process of the UNDERWRITERS, in my whole life. Morgan tried I Believe his best, he was very polite, very professional and did the best he could of what was in his control. not giving out a rating of 8-9 because there were items involved with this process that if it was explained more clearly and in depth the experience would of been a little better. The only reason i gave a 7 was because I liked how and what the Loan officer, Morgan< was trying to do for us. if i was just rating based on the Financial part dealing with those underwriters, i would of gave them a 2-3. Our real Estate Agent, Holly Knipp was top notch and would recommend her highly.
Response from Veterans United
Raymond, we appreciate your honest feedback and we are glad that your experience with the Loan Officer and Realtor was positive. Our Client Advocate team is here for you to help ensure an outstanding customer service experience, and we invite you to connect with us further. We understand that the underwriting process did not meet your expectations. The mortgage process can certainly feel intrusive, but we want to reassure you that this in-depth analysis is a worthwhile step. The underwriting process serves to protect the integrity of our industry and families who might otherwise fall into a financial hardship. Thank you for giving us the opportunity to serve you, and we hope you enjoy your new home!
I will happily recommend to all my brothers to go thru Veterans United when it comes to their home buying process.
