Response from Veterans United
We agree that communication is key Richard. If you would like to discuss the issues you had during your loan process please remember that our Client Advocate team is here to help at any point before, during or after your loan closes.
Third time around using Veterans United Home Loans and each and every time Chris Thornton and associates have always been professional, timely and friendly. Couldn't be more pleased by how quick and easy the processes have been. Any and all questions/concerns I had were answered and taken care of very quickly. Would definitely recommend to anyone and everyone.
I know that that our 3 specialist are very busy but we did have trouble reaching them sometimes and them returning phone calls. Maybe you guys could set up a service to call in and it just be for simple questions and that the person on your end has access to the person buying information. It would have helped when i had simple questions. Overall highly satisfied with you guys and yall made home buying simply and will recommend yall to anyone in the future and for me buying another home in the future. Thanks again.
Veterans United and our loan specialist Janeanne made the home buying experience simple and easy. I would definitely recommend Veterans United to all my friends
My experience with Veterans United Home Loans was awesome, painless and educational. The team at Veterans United understands the customer's needs and goals, basically the mission at hand. They listen and take the information needed to achieve the goal by relationship building. I would truly recommend them, because they are committed to excellence!
The ease with the prior auth for buying that allows us to purchase our dream home was great. The ability use electronic means to send documents and review items makes the process a breeze. Would definitely recommend Veteran United for home buyers.
Ashley Cook is very knowledgeable in the process of buying a home through Veterans United. You can be sure that you will receive the best deal when you purchase your home. I'm very pleased.
Veterans United made the process simple and efficient. I love how I was able to upload all our documents right to the website and they looked at everything is a timely manner. I would definitely recommend Veterans United to any future home buyers. They were not only professional but they went that extra step and made us feel reassured when we were beginning to feel down after not getting a house we wanted (because we were outbid). They are and A+ company.Thank you guys again for helping us get into our dream home!The Thompsons
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11/10 easy.
they proved great to vets so thankfull
As a first time homebuyer, I believe I was given a wonderful loan officer and realtor. It was probably one of the smoothest transitions I've ever experienced and I hope they can do the same for everyone else who apply.
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I am grateful to VU because without them we would not have our home. No one else was willing to work with us. However, potential buyers need to be aware of paperwork requirements and keep meticulous track of every document VU asks for, because they sometimes ask for them more than once.
They keep you informed all the way till close day. They do not mind explaining your loan and breaking it down for you. Try to get kyle kroll and zach debord as your loan people. They are great!!!
All the staff at veterans United were knowledgeable, quick to respond to all questions and had the correct answers. I have never had a better experience in any business transaction ever.
The loan process with Veterans United was seamless and easy. We had a great experience working with Brian and his team! Would definitely recommend this company!
I would say be patient with the process and ask questions if your unsure.
