First place a Veteran should go to when seeking any kind of help with home buying.
I do not recall Luke's name during my process.
VU is a great resource for homebuying. They are extremely responsive and reliable. Platinum service that you can rely on to get the job done, with zero errors.
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No other lender has the expertise and integrity as that of Veteran's United. We began to receive letters from predatory lenders when our VA loan was 6 months old. We contacted Veteran's United instead and were told that the interest rate wasn't low enough yet to make a refinance worthwhile for us. That, in itself, was a credit to their integrity. When the interest rates did lower, we called and were informed that, yes, now would be a good time to consider refinancing. Veteran's United refinance is completely streamlined for the borrower's convenience-there's no submitting the same paperwork over and over again. Our refinance funded and was completed exactly when we were told it would. Veteran's United loan underwriter even found insufficiencies in our existing home owner's insurance, further proving that they "have your back" like none other. Veteran's United is the BEST company for a Veteran's loan origination and refinancing needs. They are the ONLY company we've found to be completely honest and capable of handling a VA loan.
Great to work with through the beginning of the process, when issues arose towards the end of the loan process there was a profound lack of a sense of urgency to fix the problems. Seemed to be poor communication between the underwriting team and the loan management team
I am a first time home buyer and I feel this was the best experience I could have ever had. The staff was always there 100% of the time to help me along the way. they did every thing in a professional and timely manner. I would like to thank the VUHL team for making this the most amazing experience I have had.
things did not go well toward the end of the process and our agent was quick to point fingers instead of owning the conclusions himself.
Response from Veterans United
Gregory, we're sorry to hear you had a negative experience toward the end of your home purchase. We know mistakes happen and when they do, we take responsibility for them. Please reach out to our Client Advocate team if this was not your experience. We'd like to know more about your personal experience so we can look for areas of improvement. Thank you.
Our experience with Veterans United was nothing but amazing at every step of our Refinance process. Having worked with Rob Parham and Becca Wholey was an enormous pleasure, they give us prompt and responsive customer service when we needed help at any stage of the RIFI process. ROB and BECCA ARE OUTSTANDING AND AMAZING INDIVIDUALS!!! We, my wife and I, were kept informed throughout the whole process which kept us informed from start to finish.Their documents website and web portal was outstanding, documents were accessible and easy to manage. The RIFI process experience was stress free and simple. Becca went beyond the call of duty by providing her cell number and contacted us via text message. BOTTOM LINE ROB PARHAM, BECCA WHOLEY, AND VETERAN UNITED ARE EXTRAORDINARY AMAZING!!! (10+ STARS)
