With me every step of the way.
I would like to be able to contact my Transaction Coordinator more directly. I appreciate being able to have the ability to avoid playing phone tag.
Too many errors that WE had to catch/correct. Less than thorough follow-up and note taking on our situation which resulted in poor communication throughout. There was clearly no sympathy or understanding of military needs, especially with an overseas move. We were continually tasked with items that were communicated to our team prior which created additional work for us, and some was not even used or necessary. At one point we wanted to know how much we would qualify for with only one of our incomes. The response was curt, brash, and left us with a terrible taste in our mouths as our loan officer did not bother to check in with us afterwards. The response was that we wouldn't qualify for anything. Shouldn't that trigger a phone call or an outreach email asking what was going on in our lives? It was clear that we were only a dollar figure after that.
Response from Veterans United
Kirk, we want to thank you for sharing more about your home buying experience. A member of our Client Advocate team has attempted to reach you to offer continued support. We wish to use your feedback to learn how we may improve should a similar situation develop for a future customer. If you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
I am so grateful that I went with such a great team
Christina was great!
Veterans United did all the hard work and guided me throughout the entire process, making this home purchase experience a very easy one, on my part. Being able to provide all necessary documents online was especially helpful, in my case.
I found veterans United second to no one .
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Complete Professionalism. Always, Always promptly return phone calls.
very responsive and honest
Exeland ontime customers service.
Absolutely awesome. Would definitely recommend
The whole team helped me to reach this goal! Starting with getting my credit to where it needed to be. Kinsey was awesome. She told me what to pay, what to say, who to call. Once I was there I was preapproved. I was asked for many documents and was able to provide it all. I actually went to the office and met Tasha and James. Extremely helpful with the processing and great communication with James my loan officer! I made it to the end. it was a bit tough but they all made it go smoothly for me. I can't say thanks enough!
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Fast and easy thanks to our loan officer.
Denise and her crew were AWESOME
Matt was helpful and worked hard to get us a loan .
JessKoleenAshtonMikeWe’re all amazing to work with. They were all extremely professional, and they were able to have an amazing turn around time for signing.
