Very professional, knowledgeable staff and fast! Awesome job!!!
The communication with Veterans United Home was outstanding and super easy to get ahold of anyone.
Overall I had a great experience. I think a few things could have gone smoother. 1. Would be that we were moving to Ohio before getting the house so any information on banks or keeping banks open could be helpful. Knowing best way of transactions would be key. For example that payments or purchases should be done from bank and not cash. 2. Any inspection requirements so that inspections would not need to be done 2 or 3 times after the 1st because of certain things missed. I always feel lessons learned from previous times could be used to fix and make others easier. If we had a check list of important inspections and how it is done would be helpful to say to the inspector.
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Very good experience, easy process for us because of the qualify of work Jason did
My only complaint was that I had selected the box to allow me to review the appraisal for three days. We did not receive the appraisal from the appraisal company until the 11th hour. We had to postpone our closing due to a technicality. Meanwhile, the sellers were from California and had to change flight dates and a whole bunch more. My recommendation is to allow a waiver for that three day review if the customer is requesting to do so. I reviewed the appraisal within an hour of receiving it. Also, explain this type of situation to the customer during the pre-approval process and tell them this scenario may be a possibility.
They were very kind and understanding and did their best to work with you.
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My loan team was amazing. They answered all my questions and provided me with the counsel I needed to make buying a home a smooth process.
