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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

383,643

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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2
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Showing all 383,643 unfiltered, unedited reviews

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4.5 out of 5 Stars
Would Recommend
headshot image of Brad Dickherber

Loan Officer: Brad Dickherber

NMLS# 2091067

5 out of 5 Stars
Would Recommend
headshot image of Nicole Culbertson

Loan Officer: Nicole Culbertson

NMLS# 1190796

5 out of 5 Stars
Would Recommend

Great team. They work well together and made the closing process easy for me. There was alot to do but they made sure it all go done and answered all questions I had. Very grateful for their help and will look fwd to working with them in the future for my next home. +A team here

headshot image of Gus Branda

Loan Officer: Gus Branda

NMLS# 1230865

5 out of 5 Stars
Would Recommend
headshot image of Andy Miller

Loan Officer: Andy Miller

NMLS# 1009085

5 out of 5 Stars
Would Recommend
headshot image of Sydney McFall

Loan Officer: Sydney McFall

NMLS# 1113548

5 out of 5 Stars
Would Recommend
Photo submission from Savannah K.

Helped us get our home while on deployment! So much love and respect for everyone that helped with the process.

headshot image of Sydney Ovaitt

Loan Officer: Sydney Ovaitt

NMLS# 2026820

5 out of 5 Stars
Would Recommend
headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

5 out of 5 Stars
Would Recommend
headshot image of John Schnurbusch

Loan Officer: John Schnurbusch

NMLS# 1813273

5 out of 5 Stars
Would Recommend

Overall experience with Veterans United was exceptional. I only have utmost gratitude for all the agents and loan officer for making this experience without any roadblocks and pitfalls.

headshot image of Melissa Kunkel

Senior Loan Officer: Melissa Kunkel

NMLS# 1318473

5 out of 5 Stars
Would Recommend

We really appreciate all the hard work Tony Theberge and Veterans United put in to help us get a home we love. Thank you so much! 🙂

headshot image of Tony Theberge

Loan Officer: Tony Theberge

NMLS# 1563980

5 out of 5 Stars
Would Recommend
headshot image of Chase Lee

Loan Officer: Chase Lee

NMLS# 2135792

4.5 out of 5 Stars
Would Recommend
headshot image of Josh Jennett

Loan Officer: Josh Jennett

NMLS# 1933969

4.5 out of 5 Stars
Would Recommend
headshot image of Benjamin Pritchard

Loan Officer: Benjamin Pritchard

NMLS# 2266974

4.5 out of 5 Stars
Would Recommend
headshot image of Devin Abel

Loan Officer: Devin Abel

NMLS# 1925466

2 out of 5 Stars

We have financed/refinaced seversl home over the past 30+ years. No lender has even come close to you in terms of required documentation,, verifications, questions, etc. We felt like you were trying to get to no. For example, you called my employer and asked a series of questions about my compensation, future compensation, prospects for continued employment, etc. Then, 3 days before the closing you emailed them a document asking the same questions. No lender ever asked more than, is he employed here and how long has he been an employee. The fees seemed excessive. When we first applied, the amount needed to close was $121,000. The rate we wanted was 5,75 with 1/2 point. Our loan officer talked us into letting it float. At the time, there was a belief that rates would decline. They did not. We had to bring $141,000 to the closing. We have it, but I can imagine some borrowers may have had trouble finding that much extra cash at the last minute. Your employees were professional and responsive. The process and fees are not dictated by them. We were so displeased with the process we almost paid cash.

Response from Veterans United

Michael, we appreciate your honest feedback and we are glad that your experience with your loan was positive. Our Client Advocate team is here for you to help ensure an outstanding customer service experience, and we invite you to connect with us further. We understand that the underwriting process did not meet your expectations. Licensed Underwriters comply with regulations to ensure loans are properly documented (including a final verification of employment or your FVOE completed right before closing), and we work to make that process as easy as possible. The mortgage process can certainly feel intrusive, but we want to reassure you that this in-depth analysis is a worthwhile step. The underwriting process serves to protect the integrity of our industry and families who might otherwise fall into a financial hardship. While rates do fluctuate day to day, discussing the details around your final closing figures is part of our commitment to deliver outstanding service. It is our goal to be there for you every step of the way to explain and demonstrate all changes. We appreciate your calling attention to this aspect and will always be available if you wish to discuss in greater detail.

5 out of 5 Stars
Would Recommend
Photo submission from Matt R.

Just a great experience overall. While buying a home can sometimes be a tough experience, everyone made it super easy!

headshot image of Shannon Matlack

Loan Officer: Shannon Matlack

NMLS# 982020

5 out of 5 Stars
Would Recommend

Overall the experience was great

headshot image of Julia Cobb

Loan Officer: Julia Cobb

NMLS# 1965414

5 out of 5 Stars
Would Recommend

I have bought several homes over the years and this was my second purchase using the VA. This was by far the most professional team I have ever had the pleasure to work with during a loan applicatiion process all the way through to closing. It was an enjoyable experience and I highly recommend Veterans United to anyone seeking a VA loan.

headshot image of Joel Deiber

Loan Officer: Joel Deiber

NMLS# 1698013

5 out of 5 Stars
Would Recommend
headshot image of Trevor Damer

Senior Loan Officer: Trevor Damer

NMLS# 1699779

5 out of 5 Stars
Would Recommend

Working with veterans United was a great experience I really appreciate them keeping me on task and having everyone lined up to have their part in what was needed in order for me to get to what I needed which was a new home I appreciate all the hard work and everything they did

headshot image of Ryan Ponder

Loan Officer: Ryan Ponder

NMLS# 1004260

5 out of 5 Stars
Would Recommend

Shea, JP & Abbi could not have made this purchase any easier & I am so grateful to each of them for helping me find and purchase this home. They were wonderful!

headshot image of Shea Mankin

Loan Officer: Shea Mankin

NMLS# 1455338

5 out of 5 Stars
Would Recommend
headshot image of Jeremy Henry

Loan Officer: Jeremy Henry

NMLS# 186485

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5 out of 5 Stars
Would Recommend

I would reach out to Stephen again if I get another loan!

headshot image of Stephen Coloni

Loan Officer: Stephen Coloni

NMLS# 2104813

5 out of 5 Stars
Would Recommend
headshot image of Reed Murray

Loan Officer: Reed Murray

NMLS# 1630355

5 out of 5 Stars
Would Recommend
headshot image of Emmy Fry

Loan Officer: Emmy Fry

NMLS# 2341610

5 out of 5 Stars
Would Recommend
Photo submission from Emily S.

As first time home buyers, we thought we were in for a STRESSFUL experience. But using VU has made it so stress free. It is so important to be able to trust those who are helping with such a huge life change, and VU definitely is!

headshot image of Anne Kuster

Loan Officer: Anne Kuster

NMLS# 1068788

4.5 out of 5 Stars
Would Recommend
headshot image of Christopher P. Solomon

Branch Manager: Christopher P. Solomon

NMLS# 796629

5 out of 5 Stars
Would Recommend
headshot image of Bobby Moss

Loan Officer: Bobby Moss

NMLS# 1125754

5 out of 5 Stars
Would Recommend

Very smooth process of purchasing my home.

headshot image of Ty Reece

Loan Officer: Ty Reece

NMLS# 1698020

5 out of 5 Stars
Would Recommend
headshot image of Kris Ball

Loan Officer: Kris Ball

NMLS# 1373481

More Reviews

See all 383,643 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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