They worked very hard and I appreciate all of their help. They answered all of our questions and concerns. We were first time home buyers and were building our first home, so we were nervous about what to expect. They did everything so fast to get us in our home by closing day and Christmas!! We are truly gratefull!
Not a Great experience by any means. I started out working with Sean Riley. This man needs to replace Zach Gunter. If I had dealt solely with Sean from start to finish, I would had been very pleased. Zach happens to be (as I was informed) the lead man. He NEVER responded to any of my emails or phone calls. After Sean (after I found house) I was passed on to, Chelsea Berendzen. She has a great personality but slow to respond at times. Sometimes I had to call her to have her follow up to a email request for information and sometimes, the other way around.I WAS NEVER told that once the VA inspector came out and if any repairs needed to be made in order to get the loan, there was an ADDITIONAL charge of $150.00 for the re-inspection. A total of $650.00. The inspector basically does a VISUAL ONLY INSPECTION. Very basic at best. I understand the fee, (although a lot of money) it would had been nice to be informed, upfront. Fortunately, I hired a home inspector for $325.00 that was worth every cent. Very through. This inspection enabled me to negotiate $5,000.00 from the seller at closing. This was my 9th. home purchase in the last 40 years, so I'm not new to this. This is my second VA home purchase, within the same amount of time. Beware that you might be asked for the same information more than once. AND ALWAYS find your own home insurance company. You could save over $1,000.00 or more as I did. Finally... read your preliminary closing documents for errors.
Response from Veterans United
Thanks for the feedback Larry. We agree that communication is key and apologize that your experience did not meet your expectations. We are happy to hear that the majority of your loan team provided this but will research your issues to make sure they are addressed. The appraisal fees are set directly by the VA and if you would like to discuss these we invite you to contact your VA Regional Loan Center. Our Client Advocate team remains available if you would like to discuss this in more detail.
They were very positive. Everyone we talked to were always helpful, and made the process easy. Erica and Katie were great and always had answers for any question.
These folks are the best at what they do!!!! I felt like they did all the work and I have a new home. From start to finish my loan team knew exactly what was needed to make everything happen very smoothly. I would recommend Dan Hopkins and his team to everyone looking for the best experience in purchasing a home with a VA benefit.
Wonderful team approach that made our home buying experience easy. Worked tirelessly during the holidays to make our closing. Wonderful response time to calls, emails and texts.
THE ABSOLUTE easiest home purchase I could have ever imagined! Any Veteran looking to purchase a home, speak with Veterans United!
Ready to see for yourself?
Experience first-hand why 370,806 homeowners give us a perfect score!
If you are a veteran and planning on using your VA loan, this is the company we would recommend. This is the second home my wife and I have bought using my VA loan and this was by far the smoothest one. Everything was simple to understand, timely and you were treated as a person not a client.
My first home buying was a wonderful experience. I learned a lot along the way and would recommend to anyone, especially, first time home buyers. Thank you
Veterans United is a very reliable way to go. Their willingness to serve your best interests is unmatched. I would highly recommend using Veterans United if you want prompt, helpful, customer service oriented, down to earth people working for you.
The overall process was unbelievably easy as my loan officer Callahan Thompson was there every step of the way. I never felt that I was unsure on the process or what the next step on the process was and what I needed to do. As many I am sure, buying a home can be daunting, but Veterans United took all the eliminated all of the fears and concerns. Would recommend to anyone looking at purchasing a home to utilize Veterans United if they want a team that cares. Callahan Thompson proved himself a true professional and extremely knowledge able as a loan officer. As I could not imagine not working with Veterans United, I could not imagine going through the process with anyone but Callahan. If I every had a question or concerns, Callahan was right there every step of the way. His dedication to his clients as far as I have seen is unparalleled, as to most organization that I have previously worked with in other matters. All that Callahan did for us is truly appreciated and we feel indebted to him for helping us finally achieving our goal of being a homeowner.
If you never had a VA loan get one !
Wesley was very knowledgeable about the entire process and kept us informed & at ease during each step . He and his team were extremely professional and answered all our concerns in a clear and straight forward manner . We would recommend The Veterans United Home Loansto anyone in need of their services.
