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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

386,974

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend
headshot image of Billy Jones

Loan Officer: Billy Jones

NMLS# 1599020

5 out of 5 Stars
Would Recommend

Veterans United made my home buying experience very easy and stress free. They were always available to answer questions and very responsive! Would highly recommend their services!

headshot image of Derek Parnell

Loan Officer: Derek Parnell

NMLS# 2129892

5 out of 5 Stars
Would Recommend

Veterans United, led by the fantastic team of Jake and Zane, along with my rockstar realtor Anthony, exceeded all my expectations in helping me secure my dream home. Their dedication, expertise, and genuine care for veterans shone through every step of the process. With their unwavering support and guidance, I felt empowered and confident in navigating the complexities of obtaining a home loan. Jake, Zane, and Anthony truly went above and beyond to ensure that I found the perfect place to call my own. I am incredibly grateful for their hard work and would highly recommend Veterans United to any veteran looking to embark on the path to homeownership with a team that truly cares.

headshot image of Zane Hildreth

Loan Officer: Zane Hildreth

NMLS# 1151139

5 out of 5 Stars
Would Recommend
headshot image of Wendy Pulliam

Loan Officer: Wendy Pulliam

NMLS# 1200036

5 out of 5 Stars
Would Recommend

Great company and outstanding team! Unbelievably supportive and answered any/all questions I had along the way, made my life substantially easier as I navigated the home buying process!

headshot image of Nate Bitner

Senior Loan Officer: Nate Bitner

NMLS# 1374361

5 out of 5 Stars
Would Recommend
Photo submission from Jonathan K.

I love my house and I am soo thankful for veterans United especially Kelsey who was a huge help and made it soo easy for me!!

headshot image of Kelsey Riggs

Loan Officer: Kelsey Riggs

NMLS# 1884444

5 out of 5 Stars
Would Recommend
headshot image of Aaron Swanner

Loan Officer: Aaron Swanner

NMLS# 1533682

5 out of 5 Stars
Would Recommend
headshot image of Hayden Grant

Loan Officer: Hayden Grant

NMLS# 1028340

0.5 out of 5 Stars

This is my 4th lender and this experience has been the worse. As a military lender I would expect VU to be a lot more on top of things and professional. The whole process was chaos and very stressful. A lot was done wrong and I was told “sorry” more than 6 times. They also told me congratulations 3 times for final closing but needed more documents or needed me to resend something. Once everything was finally done with and closed then 2 weeks later kept receiving letters from another lender stating they are now my lender. I ignored it since there is so much scamming going on then almost a month later I called them I received a call from them (PENNYMAC) stating they’re now my lender. I didn’t get a call from VU almost a month after the transition since I wanted to see how long it would take for them to let me know. Once I got that call it wasn’t to tell me about the switch but to send the first payment. The chaos continues but what I’ve already experienced from PENNYMAC already is that won’t happen. Best service I got out of VU was the gift they give when closed

headshot image of Kenny Scheer

Loan Officer: Kenny Scheer

NMLS# 2253513

4.5 out of 5 Stars
Would Recommend
headshot image of Chris Hill

Loan Officer: Chris Hill

NMLS# 868934

4.5 out of 5 Stars
Would Recommend
headshot image of Collin Cochran

Loan Officer: Collin Cochran

NMLS# 2128747

5 out of 5 Stars
Would Recommend

Veterans United was fast, efficient, and professional service. They are the best.

headshot image of Jake Hanson

Loan Officer: Jake Hanson

NMLS# 1068724

4 out of 5 Stars
Would Recommend
headshot image of CJ Bommarito

Loan Officer: CJ Bommarito

NMLS# 1995169

5 out of 5 Stars
Would Recommend

I was very satisfied with every aspect of the loan process.

headshot image of Randy Groner

Loan Officer: Randy Groner

NMLS# 2007722

5 out of 5 Stars
Would Recommend
headshot image of Tyler Oakley

Loan Officer: Tyler Oakley

NMLS# 2000329

5 out of 5 Stars
Would Recommend
Photo submission from Phillip A.

Thank you to the entire team at Veterans United for making this new dream a reality!

headshot image of Shane Martin

Loan Officer: Shane Martin

NMLS# 339115

2.5 out of 5 Stars

Despite a few great people that I was lucky to have on the team. There was one person that ruined my experience completely and is one of the two reasons I will not be recommending Veterans United. The loan coordinator, Bart Townsend was absolutely horrible to work with. He was difficult to get a hold of, had a condescending demeanor through out every email and few phone calls I had. My interactions with him made it feel like he was working against me through the whole process instead of with me helping a first time home buyer. I highly doubt he’s any different with any other client. Another huge issue I have it seemed he didn't read any of my work history answered in the basic information of my application or really he seemed to have zero understanding of basic fundamentals with how Active military personnel work and the benefits which come included. Kind of a huge issue when all of the clients are either active or retired when applying for a VA loan. Second issue I have, which I knew from the beginning. Is not having any choice with who my loan is sold off to when my loan will be inevitably sold off to a 3rd party company. I fully understand why it's done as its a common business technique. However it just takes away from the “We care about you” impression that veteran united seems to hold highly as a business motto.

Response from Veterans United

Hi Dominic, we appreciate the chance to hear from you and we understand that the communication did not exceed expectations. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. By providing direct contact information for all of our Loan Specialist we go to great lengths to ensure you'll have an easy time reaching out for assistance. We are aware that certain aspects of the loan process benefit from exceptional attention to detail by all those involved. Thank you for sharing your voice and for bringing this to our attention. Your comments allow our Client Advocate team to research further for learning opportunities. Also, a loan servicing transfer in no way is a reflection on your loan or how much we value you as a customer of Veterans United Home Loans. We aren't yet set up to keep all loans for the long term, though we are working towards that goal, and in the meantime, we only work with servicers that we have a good working relationship with, which allows us to work together in case of any concerns regarding your loan. We understand there can be questions surrounding a loan transfer to a new company, and we want to emphasize that Veterans United staff are still here to support you with assistance if needed. If you have any concerns, please let us know!

5 out of 5 Stars
Would Recommend

Shout out to Tyler and his crew! Thank you for everyone that helped in the process of buying this home! #blessed

headshot image of Tyler Oakley

Loan Officer: Tyler Oakley

NMLS# 2000329

5 out of 5 Stars
Would Recommend

This has been the best home buying experience I've been involved with

headshot image of Christopher Holdman

Loan Officer: Christopher Holdman

NMLS# 369923

5 out of 5 Stars
Would Recommend
headshot image of Shawn Workman

Branch Manager: Shawn Workman

NMLS# 169957

5 out of 5 Stars
Would Recommend
headshot image of Aimee Hall

Loan Officer: Aimee Hall

NMLS# 361642

3.5 out of 5 Stars
Would Recommend
headshot image of Zachary Debord

Loan Officer: Zachary Debord

NMLS# 192560

2.5 out of 5 Stars
Would Recommend
headshot image of Rob Hayward

Loan Officer: Rob Hayward

NMLS# 1630408

5 out of 5 Stars
Would Recommend
headshot image of Kelly Herigon

Loan Officer: Kelly Herigon

NMLS# 1812815

5 out of 5 Stars
Would Recommend
headshot image of Evan Oswald

Loan Officer: Evan Oswald

NMLS# 1450502

5 out of 5 Stars
Would Recommend
Photo submission from Thomas H.

Such wonderful people! Always so helpful and comforting through what can often be, a scary and overwhelming process! Any questions we had were always answered in a timely manner and we never felt like we "should" know the answer. I strongly recommend Ty Reese and Alyssa Schneiders! They took us through the process with no tears shed! It was a relatively short process compared to others I've been through. They did it all and kept us apprised of the status at each step along the way. If we ever do this again, they will be our first call!

headshot image of Ty Reece

Loan Officer: Ty Reece

NMLS# 1698020

5 out of 5 Stars
Would Recommend

The lending team I was assigned with VU was top-notch. Communication throughout the whole process was excellent. The team had answers for any questions I had, regularly checked in via text, email and phone calls to keep me updated on the loan process, guided me through each step, and had incredible customer service skills. Thanks to Veterans United for operating such a high-quality service for veterans.

headshot image of Reed Murray

Loan Officer: Reed Murray

NMLS# 1630355

4 out of 5 Stars
Would Recommend

Last but not least Bettina was my boots on ground girl. She is the magicians assistant, the one doing all the work & making her boss look good. Thank you for answering all my crazy questions.

headshot image of Eric Johnson

Loan Officer: Eric Johnson

NMLS# 2015697

5 out of 5 Stars
Would Recommend

Veterans United gave us the best first experience of home buying. Our team was thoughtful and kind. They walked us through everything and made it understandable. They even send toys and treats for our pets, including the horses!. I would definitely would recommend Veterans United to anyone needing a home.

headshot image of Brad Quint

Loan Officer: Brad Quint

NMLS# 1249194

5 out of 5 Stars
Would Recommend

United veterans was really the way to go for us. All of the people that were there that helped We just want to say we appreciate everybody.

headshot image of David Philips

Loan Officer: David Philips

NMLS# 1452335

More Reviews

See all 386,974 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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