Skip to Content

Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

382,109

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

Filters by recency
Filters by state
Filters by branch of service
Filters by type of loan

Showing all 382,109 unfiltered, unedited reviews

Starting on Page 112 of 12668. Return to Page 1 »

2 out of 5 Stars

Danielle did a great job replying to emails quickly despite her child being in the hospital. However, my overall experience was incredibly frustrating. For someone who was previously in mortgage lending, I felt I was constantly trying to keep up with unspoken changes in the loan requirements. I was most frustrated with the number of phone calls I received at the beginning of the process (many) vs toward the end of the process when I needed communication most (one). Mostly I was discouraged that the real estate agent received information about what we could afford before I did, despite the fact that I had asked multiple times and had to correct the lender about our finances. If I could do it over again, I would just use my local bank.

Response from Veterans United

Stephanie, we take your feedback seriously and we appreciate your willingness to acknowledge this situation. Providing clear and effective communication is a top priority. We care deeply about customer service and a member of our Client Advocate team would love an opportunity to discuss your loan experience in greater detail. It is always our goal to strive for improvements, and acknowledge any mistakes made along the way. We look forward to learning more about what may have caused you to feel this way.

5 out of 5 Stars
Would Recommend
headshot image of Nathan Corley

Loan Officer: Nathan Corley

NMLS# 1113688

5 out of 5 Stars
Would Recommend
headshot image of Nicholas R. Schuster

Branch Manager: Nicholas R. Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend
headshot image of Aaron Rand

Loan Officer: Aaron Rand

NMLS# 1374309

5 out of 5 Stars
Would Recommend
headshot image of Drennan Johnson

Loan Officer: Drennan Johnson

NMLS# 1849997

5 out of 5 Stars
Would Recommend
Photo submission from Clayton S.

We love our new home. Thank you Veterans United for everything!

headshot image of Tim Spears

Branch Manager: Tim Spears

NMLS# 1191068

3.5 out of 5 Stars
headshot image of Michael Fible

Loan Officer: Michael Fible

NMLS# 2161436

5 out of 5 Stars
Would Recommend
headshot image of Katlin Walls

Loan Officer: Katlin Walls

NMLS# 2184822

5 out of 5 Stars
Would Recommend
headshot image of Jamie Hughes

Loan Officer: Jamie Hughes

NMLS# 1781663

5 out of 5 Stars
Would Recommend

Excellent service will use and recommend for life!

headshot image of Will Lewis

Loan Officer: Will Lewis

NMLS# 187652

4.5 out of 5 Stars
Would Recommend
headshot image of Emily Hunkins

Loan Officer: Emily Hunkins

NMLS# 2162042

5 out of 5 Stars
Would Recommend
headshot image of Nick Bruno

Loan Officer: Nick Bruno

NMLS# 2024186

5 out of 5 Stars
Would Recommend

I will let every vet I know who’s ever interested in buying a home to use you guys. A+ effort all around.

headshot image of Christopher Anderson

Loan Officer: Christopher Anderson

NMLS# 2483969

5 out of 5 Stars
Would Recommend

This has to be the easiest service for veterans. Quick fast and professional. Would highly recommend for home buying.

headshot image of Ali Schellenberg

Loan Officer: Ali Schellenberg

NMLS# 759461

5 out of 5 Stars
Would Recommend
headshot image of Craig Brumfield

Loan Officer: Craig Brumfield

NMLS# 857001

5 out of 5 Stars
Would Recommend
Photo submission from Robert J.

I had the best experience with my team. I asked a lot of questions, every question I asked I received an answer, No question was to big or to small. They kept me informed and up-to-date through the whole experience. If we decide to purchase again we will use Veterans United every time.

headshot image of Sarah Sauro

Loan Officer: Sarah Sauro

NMLS# 715700

5 out of 5 Stars
Would Recommend

Jason Richards is BY FAR the best in the business. I called him back when I was on terminal leave and let him know where I was at in life and what I would be looking for. He was such a joy to work with. He was always positive, kept me in the loop, and he and his team made it possible for me to close in record time!! I honestly can’t say enough about what a kind, true professional he is!

headshot image of Jason Richards

Loan Officer: Jason Richards

NMLS# 2015623

5 out of 5 Stars
Would Recommend
headshot image of Whitney Brown

Loan Officer: Whitney Brown

NMLS# 1122765

5 out of 5 Stars
Would Recommend

Veterans United did me right!!! I was scared at first to work with them again. Considering how my process went the first time around but I trusted my gut and went with them. TOTALLY DIFFERENT EXPERIENCE THIS TIME!!! They reassured me that they had my back and they did not disappoint. They made me feel comfortable and relaxed as everything processed. It actually went faster than I thought and next thing you know. We were closing!!! Special thanks to Brandon Boyer, Shari Wooldridge, Maja and Rebecca. You guys are the 💩!!! Have a beer on me!! God bless you all!!🍻🥃

headshot image of Brandon Boyer

Loan Officer: Brandon Boyer

NMLS# 2178360

5 out of 5 Stars
Would Recommend
headshot image of John Mowrey

Loan Officer: John Mowrey

NMLS# 2303893

5 out of 5 Stars
Would Recommend
headshot image of Trevor Damer

Senior Loan Officer: Trevor Damer

NMLS# 1699779

5 out of 5 Stars
Would Recommend
headshot image of Jamie Hughes

Loan Officer: Jamie Hughes

NMLS# 1781663

Ready to see for yourself?

Experience first-hand why 299,165 homeowners give us a perfect score!

Check My Eligibility →
5 out of 5 Stars
Would Recommend

Very easy process so simple and great staff!!!!

headshot image of Mark Dischert

Loan Officer: Mark Dischert

NMLS# 375802

5 out of 5 Stars
Would Recommend

We recommend VU to everyone based off of the extremely high level of customer service we have received

headshot image of Whitney Brown

Loan Officer: Whitney Brown

NMLS# 1122765

5 out of 5 Stars
Would Recommend
headshot image of Kenny Scheer

Loan Officer: Kenny Scheer

NMLS# 2253513

5 out of 5 Stars
Would Recommend
Photo submission from Daniel B.

If anyone is looking to buy a home veterans should be the first people you should call, they are Aces in my book! It's been a long road with COVID and all but veterans was there all the way I would like to give thanks and praise to my real estate agent Kelsey for all she did and the lawyers who got the paperwork straightened out in the end, Jose and John you guys were very helpful and listened to all my worries thanks to everyone for your help. Yours truly, Daniel Boudreau.

headshot image of Jose Banuelas

Loan Officer: Jose Banuelas

NMLS# 1287239

4 out of 5 Stars
Would Recommend
headshot image of Kaleb Long

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars
Would Recommend

For our first home-buying process, Veteran’s United made the entire process easy and smooth an stress-free!

headshot image of Kendall Haun

Loan Officer: Kendall Haun

NMLS# 1708656

4.5 out of 5 Stars
Would Recommend
headshot image of Brian Flanigan

Loan Officer: Brian Flanigan

NMLS# 1068745

5 out of 5 Stars
Would Recommend
headshot image of Katlin Walls

Loan Officer: Katlin Walls

NMLS# 2184822

More Reviews

See all 382,109 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

Send Your Feedback

We want to hear about your experience with Veterans United!

Back to Top

Start Here: $0 Down VA Home Loans
2,826 Veterans started their online quote today.