Emails and electronic document signing has its purpose, the gold standard should be phone and in person communication. This would have decreased the confusion and anxiety felt on my part. When my dissatisfaction was voiced, the team lead and members reacted with concern to address the issue and created a resolution.
User friendly and takes the hassle out of Home Buying
Nick Holman and team have been extremely wonderful throughout the process. I have no complaints. Everyone was very friendly and helpful.
Thank you Veterans United for helping our family to purchase a home that we all love and can be proud to own. Your assistance in using my veterans benefits made this possible.
Thank you for having such an amazing team of people to work with. Professional and very quick to respond to every question we had. Thank you again for a great experience buying our home.
The entire process (from initial application to closing) was phenomenal. The staff were all professional, provided background/learning material along each step of the process, and were ALWAYS AVAILABLE to answer questions and explain anything/everything.
Very professional
I am extremely satisfied with my experience with Veterans United. The entire team helped me feel more like family instead of a client.
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it was very somooth and comfortable and i do appreciate it .
VU was generally very helpful and accommodating as I went though the home purchase process. They were even willing to step in an make things right when a very negative situation occurred. While I am grateful that the financial situation that I was placed in was rectified via debt settlement, the end result of not having an expected several thousand dollars of cash in hand as expected placed my home improvement plans on an indefinite hold till I can work out other means of financing them. This was an extremely disappointing part of the home purchase process for me. It's mind-boggling that this situation wasn't rectified until the very last minute, which almost caused a break in contract due to our inability to close on time.
