Working with Veteran's United was wonderful. The communication was top notch and the process was so easy and stream-lined. This is our first time buying a house and the experience was better than we could have imagined thanks to VU. I would recommend them to anyone buying a home and will definitely use them if and when we buy in the future.
I would definitely used them in future home buying projects , paper work process was straight in concise. Would definitely refer to family members for home buying needs.
I didn't understand any of this process or how to proceed and they were more than happy to explain things to me in incredible and simple detail to make the process smooth.
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Veterans united has an amazing team of people that are passionate and dedicated to helping veterans find their forever homes it was a pleasure working with them I would recommend them to anyone who is looking for a new home
First I want to say, Thank you Veteran’s United. My husband and I needed to get in to a 1 story home due to health reasons. I started my mortgage journey in August 2024. After Rocket and Zillow could not meet our needs, I contacted Veterans United. Thanks to Jeremy Arnold and his great team (Beth M. and Vickie B.), we were able to close in December. Veterans United made the process super easy with the “To Do” list. They kept us informed at every step, and the communication was stellar. Jeremy listened to our needs thoroughly, knew what budget we were working with, and what our GOAL was to be in regards to a monthly mortgage payment. He explained exactly what we needed to do (financially) to reach that goal. He is awesome with numbers, and always returned my calls promptly. Jeremy reassured me many times when I had real doubts about certain issues. He walked us thru everything with such a calming demeanor and professionalism. We had a stressful closing issue come up at the very last minute with seller, and it looked like we would not close in 2024, but Jeremy and my realtor Julie C. kept working at it and got the issue resolved. Everyone is so lovely to work with at Veterans United. Thanks again for all the referrals, helpful videos, and helping us get in to our new home. We love the beautiful T-Shirts, and welcoming gift. We highly recommend Veterans United.
I'd recommend you publish your VA mortgage rates, same as almost everyone else does. I almost skipped working with VU simply because your rates aren't published, so being naturally suspicious, I thought there's probably an unhappy reason you don't show that info (as well as others like funding fee, etc) until we're well into the process. So....bump up your transparency and I could rate you 11 on a 10-point scale.
You all did a great job for me. Thank you.
Thank you all from my family to yours!!
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Every thing went smoothly for the most part. I did get flustered over having to repeat sending forms that I had to provide several times to the loan officer and the underwriter.
While Tyler was lovely, communication with the underwriting staff was a bit frustrating. We left several voicemails that were never returned, emails were sent a day late, and generally the process was only smooth because Tyler went above and beyond. I recommend a messaging app to communicate with underwriting, I think it would expedite the work.
