Everyone I worked with at this company was great
Krystal and her team are top notch
Multiple times throughout the process the goal post was moved on us, not just with closing dates but with requirements that came out of the blue and were contrary to logic. For example saying we couldn't close until my husband started his new job as if they have never dealt with people needing to buy a house so they could relocate for a job. So I would recommend Veterans united as last resort for anyone who had exhausted all other options.
Response from Veterans United
Thank you for this feedback Mathew. A member of our Client Advocate Team has left you a message and sent an email for additional details. We understand how the home buying process can get stressful, especially when moving and changing employers. As you know, there are regulations that must be met in these situations and we have experience leading customers through the process. Team work is essential to our ability to deliver exceptional service and we have established means to prevent experiences like yours. We would like to learn more about your experience, explore ways to improve, and seek opportunities to continue serving you.
Very nice to work with and easy to understand the process
Very efficient and easy to work with, I definitely recommend!
The online experience was easy to use, and helpful with the "To Do" checklist.
On line service convenient.
My experience with Veteran’s United was a great one. They let me what was going on every step of the way.
Veterans United came through when another bank told us the loan was denied. 4 business days before closing.
Veterans United Home Loans walked you all the steps to make sure they get a pre-approved letter on your hand I worked with Alex Herbel help me from the first day to the last point.
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Veterans United's automated system provides a user friendly platform that expedites loan application processing and provides up-to-date status on each action. This kept us informed on required actions on our part. Our loan officer, Matthew Reehl, also communicated directly with us during the process to clarify additional requirements or questions concerning documentation. He also quickly responded if we left messages regarding our application. This made us feel like we were a priority in his day...
Outstanding we really didn’t have to do anything
The document management offered through Veterans United is top notch. As a UX engineer by trade, I really enjoyed the effort put into the user journey. It made the document requirements dead simple and left very little guess work for me as a user.
