-it requires a lot of documentation.-Some documents should not be required. Did I really need my commander to sign off on my income statement? As an active duty member, my pay grade is online and open for everyone to see.
It was a pleasure working with Jake and Colin. They always Kept us informed and answered all questions we had in a timely manner. Great team to have on our side during this journey. Thank you guys.
The entire team was very responsive, knowledgeable, and professional to my questions.
This was my first home buying experience. Nathan, Matt, and the rest of their team made it very easy and alleviated a lot of the stress that I thought I would experience. They went out of their way to explain things in depth so that I could understand exactly what the process was. They were very responsive to all of my questions and emails and typically I would hear an answer within 10 to 30 minutes.
The whole team, Nyk, Lacey and Rick were very helpful and answered all my questions right away. Rick even called me after hours to clear a doubt that I had about the closing costs, In general it was a great experience in what I thought was going to be a stressful endeavor. Veteran's United made this an easy transaction.
Awesome team with excellent attention to detail. Always available for questions and concerns.
You guys trained me even before the loan process started.
Veterans United kept me very informed and was quick with my home buying process.
Mike, Koleen, Jess and the whole behind the scenes crew were outstanding. Made my first home buying experience very pleasant. They explained everything very well to me and always answered any questions I had. I couldn't be happier with them.
There were several occasions where we had to call and make corrections to paper work that we received. The agents were on it and were constantly in touch with us.
Everyone there was so pleasant to work with extremely accommodating and made the entire process very easy.
Very hard to work with and would not help to lower rate even after I showed a rate from navy FCU that they would not match like they say they could
Response from Veterans United
Jerome, thank you for taking time to share your valuable feedback. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further. Discussing your experience and providing expert advice on various lender options is part of our commitment to deliver outstanding service.
Ashleigh is very efficient and professional at her job always a pleasure working with her
I will say the exceptional work allowed me to not stress about getting a house. Staying on point with me when I had questions about the to do list and answering promptly was amazing. The customer service was perfect.
VU had tons of paperwork to do. But it was very easy to fill out and if I needed any help in what they wanted, the questions were always answered. They kept me in the loop, even if I was the one taking a long time finding my first house. Thanks for your patients.
