Response from Veterans United
Thank you for the feedback Daniel. Your appraiser is assigned directly by the VA and is outside of the lenders control. We do understand that if there is a delay on your appraisal it will cause issues with other parts of your loan process. If you would like to discuss this in more detail with a customer service manager, our Client Advocate team remains available to you.
Chris Hill and his team go above and beyond to help get a home mortgage loan. So glad we used Veteran United. We will be recommending them to all my friends.
You may have a lot of info you have to uncover, but your loan rep really helps you as needed. They will walk you through or help you find what you need. They will refer you to the resources you need.
They were up front with every part of the process. Love the VU website, it made everything so easy to access and clearly states what paperwork you need to upload.
I love veteran United home loan.
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I really enjoyed this home buying experience. My team was very professional and kept us informed throughout the entire process. I would recommend Veterans United to anyone trying to buy a home. Thank you all again.
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To begin with most realtors cringe when you say you are pre-approved on a VA loan. We were fortunate that our Agent was very familiar with not only VA loans but as luck would have it had worked with and highly recommended Veterans United. It was then that I told him I was making him the point of contact and it was then that the loan process went smoothly. Important that you have an agent that is very familiar with VA borrowing or you could run into some resistance and difficult process. I had purchased 2 homes with VA loans the last one 30 yrs ago before our current home, times have changed. The online process is wonderful and even better if you have a knowledgeable lender that doesn't just say they offer VA loans, they really do VA loans and that is all Veterans United does. I would highly recommend Veterans United over any other lender and no matter where you are at.
VU simply makes you feel appreciated for serving-not by words alone, but through the way they operate and interact with their clients. Our second experience with VU was just as positive as the first-if not more so.
Wow! Veterans United exceeded expectations at every step of the way during our recent home buying experience. We found them to be very honest, trustworthy, helpful, and considerate which were highly important elements to us. Big box companies like USAA warned us during the comparison shopping process of online retailers and a lack of personable customer service. This was absolutely not the case for Veterans United. I felt like I had 24 hour access to our agent via a variety of communications means. We didn't even need to introduce ourselves on the phone because we recognized incoming phone numbers and the sounds of one another's voice! I comparison shopped with three different companies and Veterans United provided THE BEST customer service of the three. The Veterans United electronic system was very easy to navigate and worked well despite a number of connectivity challenges on my end. Lance Nilson of Veterans United helped us overcome obstacles with ease, leading me to think that these normal home buying obstacles are merely expected small hurdles, or that Lance is some sort of super hero in disguise. He, and Veterans United, will certainly be our FIRST choice for future purchases. Thanks for bringing us Home Veterans United!!
