Veterans United was a pleasure to work with! EXCELLENT customer service! The whole process was very smooth and hassle-free. Casey Martin and his team were great to work with! True professionals.
When I first decided to purchase a home, for the very first time with it being in only my name, I’d anticipated frustration, confusion, constantly feeling uninformed. To my surprise I can say that I never felt any of those things! My experiences in the past with home buying as a couple has never been this smooth! The staff was fantastic every step of the way, answering any and all questions, including ones they’d answered for me before, and promptly returning all of my emails and phone calls! Kelly Foot and Vetrans United were recommended to me, and will be recommended by me! Thank you all for everything, and for helping make my first solo purchase such a positive experience!
The team I had at Veterans Unitied was Loan Officer Dawn Plank, Processor Mike Harrison and Jim McNeil in the Light House Program. This was my first home buying experience and they made it easy and simple as possible. They stayed in contact and kept me updated on what was going on throughout the process. When we ran into obstacles, they included me and we worked as a team to figure out what was the best plan of action to get the objective done. Solely because of this team and company design, I will definitely use Veterans United for my next home down the road. Dawn is the best loan officer ever!!!
First of all, I would like to thank Veterans United Personnel for their excellent support. I was very anxious and nervous on buying my first home. The Team at Veterans United made it so easy, the to do check lists makes your buying experience a piece of cake. The professionalism of my advisors, Todd Keicher and Ben
Lake made everything more easy going. All questions and doubts were usually answered and clarified within minutes, taking most of the anxiety away. My Real Estate Agent was very impressed with the Customer Service and the response time on any issues. Everything was done within the time limits. I would definitely recommend Veterans United as a Loan Provider to any fellow Veteran buying a house. Thank you all again for your help!!!
the people we worked with for inspections the refrigerator that was inspected and claim worked is broken
and not performing I paid for an inspection that was not done properly. they installed a new fuse box left
a wire out which would not permit and of the outlets to work. My husband diagnosed the problem and made
the repair the electrician should have returned to do the work.1250.00 was that bill for the box replacements all
elec should have worked. The water we opened our door after closing and a sign on door no water leak. The
water company had to come and do some minor work. again where was the inspection.
For all National Guardsman, you need a 2D214 Nsr 22 and 23 plus all you honorable discharges in addition
to list requested........................
Response from Veterans United
Thank you for the feedback Stephen. We understand the frustrations you can have if you do not have a home inspection completed. The inspection and VA appraisal are 2 different entities with your home loan. The appraisal is to assess the value of the home and make sure it is safe, sound and secure. We always recommend you also get an inspection to make sure the home has no structural issues. For the paperwork, all documents provided can always open up new questions for underwriting so please be prepared to provide additional documents up until closing due to the VA financing being a full documented loan. Our Client Advocate team remains available should you need any additional information.
VU is a good partnership for homebuyers. VU has a great team and yes working hard for you. Thanks VU!
Overall process was quick and efficient. Ask up front what documents, etc. will be needed for the process and have them ready. Ask for the expected timeline and expected day to close, this helps keep you on track, as well as, gives you time to shop around for housing insurance.
They are Constantly looking at the best interests of the buyer and our needs. Holding your hand through every step. They made it quick and easy, and the process was smooth with every step explained and understood. They never pushed or seemed annoyed they were the best making this a dream purchase.
I would recommend veterans United to any vets.
They made buying a home easy and stress free. This is the third home I have bought and this by far was the easiest experience I have had.
Bar none, the best home buying experience EVER! We highly recommend Steve and Veterans United to any veteran looking to purchase a house. A+++ SERVICE!
I don't buy homes on a daily basis, so I have a thousand questions. Some rather stupid, some just ignorant of the process. Veterans United, Phil, was extremely helpful at every turn with every detail. Even the silly ones. They worked very hard and were ALWAYS ready for me, and the process, whenever I called. I can't say anything that would truly express how grateful I am with the service. Absolutely excellent.
The United Veterans Loan team made my home buying experience outstanding. From working with Nicole Viar the Transaction Coordinator to Tina Guerra Senior Loan Officer and everyone else in the background, my first home was purchased with ease. Thanks
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There was a lot of paperwork and shifts in dates, but throughout the process Veterans United made the home purchasing experience as stress free as possible. We are so grateful for the amazing team that got us to that "Clear to Close"! Thank you for all the hard work and for getting our family into our home sweet home.
Shop around! Although Veteran’s United was able to get me a lower interest rate, they weren’t willing to wave fees that local mortgage companies would wave to show appreciation to Veterans.
