The only improvement that I could suggest, would be to work out a system by which your company could provide the customer with a more accurate estimate of closing costs. I understand that certain figures are unknown until a few days before closing. However, I believe that the average closing costs for a particular size loan could be estimated within a closer margin of error than is currently provided. For example, the original GFE that I received estimated closing costs from the buyer to be in the neighborhood of $12,000. Upon receipt of the GFE, I contacted VU and spoke with my loan specialist who assured me that the actual cost would be much lower. A few weeks later, once we were getting relatively close to the closing date, I called my loan specialist again to get a revised estimate. At that time the only figure we were waiting for was the premium for flood insurance. All other figures had been established. At that time, I was advised that my closing cost were looking to be somewhere near the $300.00 mark. (which is a large difference from the $12,000 original estimate) Once closing was finalized, my out-of-pocket closing (not including earnest money) was approximately $1,800.00. Now please do not think that I am in any way upset about any aspect of the business I have done with Veterans United. I am very pleased with my home purchase. But as we should all strive to constantly improve ourselves, this was the only suggestion I could think of where VU could make some improvement. Thank you all for the services have you provided to myself and my fellow veterans. I hope you take this suggestion constructively and not as a derogatory or negative criticism. I would highly recommend VU to fellow veterans.
I did not have a real estate agent.
I sure hope Steven gets some formal recognition or bonus for his work. He's outstanding as is the team that made this happen for us. Thank you.
They were great in helping Mr. Gigler as well as myself. The lighthouse program was a lifesaver.
It was great to have Grant at the closing to address any issues with paperwork and assist in ensuring we had everything we needed at closing.
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Knew the area well
I am very grateful that Matt was able to get everything done.
We enjoyed working with Clint Hamilton and Dustin McCloud. They made our home purchase pleasant and we feel we would recommend them to anyone wishing to buying a home.
Veterans United has been a really great experience for me and my family in buying our first home, from giving us our pre-approval, finding us our realtor, and getting us our insurance agent, and then being able to answer any questions that we had and be there on our closing day to answer any questions that we would have had. Thank You all for your hard work that you have all done for us.
I really enjoyed working with Patty. She was there with me the entire that from the time I did my loan until I closed on my new house. Thanks Patty!
We can't thank VU enough. Because of you, I have achieved my dream of being a homeowner. My family will forever be grateful towards you and your employees. Thank you Alice Schneider.
Using email was a great help. Even with the moments of frustration that goes along with the purchasing of a home loan Andy was able to explain the process as we went along.
Thanks to Shanon and Jason for working so hard on helping me secure my home.