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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

401,634

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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2
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Showing all 401,634 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Matthew Hill

Loan Officer: Matthew Hill

NMLS# 2441149

5 out of 5 Stars
Would Recommend

Gratitude, can transform common days,Into Thanks Giving,
Opportunity into BlessingsThanks to My United
Veteran Family.

headshot image of Blake Crutchfield

Loan Officer: Blake Crutchfield

NMLS# 1464153

5 out of 5 Stars
Would Recommend

Bryan Kay’s advice, counseling, attentiveness, and guidance made this overwhelming ordeal feel manageable and easy. Example: the morning of closing day…I received an email from the closing agent to pay 800$ more! I contacted Bryan and he was there with support and a solution. BOOM…I didn’t have pay the extra money. Thanks bro…steak dinner on me. You know where I live. Thanks.

headshot image of Heidi Bailey-Houston

Loan Officer: Heidi Bailey-Houston

NMLS# 1126219

5 out of 5 Stars
Would Recommend
headshot image of Shane Lowe

Loan Officer: Shane Lowe

NMLS# 1123167

5 out of 5 Stars
Would Recommend

I was well pleased With Veterans United Home.

headshot image of Jake Wood

Loan Officer: Jake Wood

NMLS# 2286607

5 out of 5 Stars
Would Recommend
headshot image of Moya Brown

Loan Officer: Moya Brown

NMLS# 1493916

5 out of 5 Stars
Would Recommend

VERY efficient. Constant contact between all the parts of the puzzle. Thank you

headshot image of Zach Kieffer

Loan Officer: Zach Kieffer

NMLS# 1025330

5 out of 5 Stars
Would Recommend
headshot image of Rich Pauls

Loan Officer: Rich Pauls

NMLS# 2002773

5 out of 5 Stars
Would Recommend

We are so thankful and full of joy to be new homeowner’s we could not have done it without our awesome team. Thank you Veterans United/Dustin/Adrien, You will forever be in our hearts and prayers. God Bless you all. You ROCK!!!!

headshot image of Dustin Prenger

Loan Officer: Dustin Prenger

NMLS# 2486137

5 out of 5 Stars
Would Recommend

If anyone is looking to purchase a home, and find the normal 5, 10 percent to put down difficult to come up with then Veterans United is the way to go. Our loan team was great, not pushy, very knowledgeable to work with. We highly recommend using Veterans United as your way to home ownership.

headshot image of Dave Cicchetti

Loan Officer: Dave Cicchetti

NMLS# 2351854

5 out of 5 Stars
Would Recommend
headshot image of Charlie Holsten

Loan Officer: Charlie Holsten

NMLS# 1721617

5 out of 5 Stars
Would Recommend
headshot image of Hannah Liebhart

Loan Officer: Hannah Liebhart

NMLS# 1884776

5 out of 5 Stars
Would Recommend
headshot image of Craig Brumfield

Loan Officer: Craig Brumfield

NMLS# 857001

5 out of 5 Stars
Would Recommend

I would recommend these people to anyone! They are great to work and and very helpful. Would absolutely use them again if needed.

headshot image of Michael Jones

Loan Officer: Michael Jones

NMLS# 1629215

5 out of 5 Stars
Would Recommend
headshot image of Michelle Dapkus

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

Veterans United provided me and my wife great services which help us achieve the ultimate goal of owning a home.

headshot image of Jordan Showalter

Loan Officer: Jordan Showalter

NMLS# 1990172

5 out of 5 Stars
Would Recommend
headshot image of Alberto Barba

Loan Officer: Alberto Barba

NMLS# 47902

1 out of 5 Stars

The underwriters pulled the plug on our closing (last minute) after we just drove 1000 miles with no warning. This unnecessary delay cost is a significant amount of time and money. Thanks to our real estate agent, we were finally able to close 3 days later. During this time the communication with Veterans United was terrible. We were left hanging with the extra expenses and lost time. We had to locate accommodations for us, as well as our dog after staying with relatives for the first (planned) night. We also had to cancel appointments we had scheduled with contractors to perform several upgrades we wanted to do as well as a scheduled delivery (after we were assured “cleared to close”. The inconveniences were huge to us, but seemed minuscule or non existent to Veterans United. I would be hard pressed to recommend Veterans United to any brother or sister veteran (just the opposite, I would advise stay away). The company actions certainly did not represent the company name for us. Maybe our loan coordinator should have actually coordinated…. I doubt this writing will spur any action, but you asked so here it is.

Response from Veterans United

Hi Mark, thank you for your open and honest feedback. Providing clear and effective communication is a top priority. We definitely understand the stress involved when a seller is unable to make home repairs prior to the week of closing. Once our underwriter was provided with an updated seller addendum listing repairs needed, your team worked swiftly to complete what was needed per VA guidelines. It is very good that you had those issues fixed prior to taking ownership of your new home. While there are aspects of the loan process that can only take place once the necessary repairs are verified as complete; it is important that we take all feedback into account and look for ways to promote an excellent customer experience. A member of our Client Advocate team will be researching this further to determine how we may improve our service for future clients. If you would like to further share your experience with our team we would value the opportunity to learn more.

4.5 out of 5 Stars
Would Recommend
headshot image of Greg Pell

Loan Officer: Greg Pell

NMLS# 1985720

5 out of 5 Stars
Would Recommend
headshot image of Allie Leiva

Loan Officer: Allie Leiva

NMLS# 1558421

5 out of 5 Stars
Would Recommend
headshot image of Trey Barrow

Loan Officer: Trey Barrow

NMLS# 2091070

5 out of 5 Stars
Would Recommend
headshot image of Kevin Redmond

Loan Officer: Kevin Redmond

NMLS# 1721466

4 out of 5 Stars
Would Recommend

The service that Jason and his team provided for us was outstanding. They were with us every step of the way. I definitely recommend Veterans United Home Loans to any vet looking to use their VA home loan benefits.

headshot image of Jason Bals

Loan Officer: Jason Bals

NMLS# 1599125

5 out of 5 Stars
Would Recommend
headshot image of Jake Hanson

Loan Officer: Jake Hanson

NMLS# 1068724

5 out of 5 Stars
Would Recommend

10 years ago, as someone who slept in my truck, I never imagined having an apartment, much less, be a homeowner. Today's economic climate gave me even more uncertainty that this would be possible, but here were are. I am so grateful to God for assembling a team to make this goal a reality. Never give up if this is something you desire. If I can do it, anyone can. Anything is possible.

headshot image of Zachary Debord

Loan Officer: Zachary Debord

NMLS# 192560

4 out of 5 Stars
Would Recommend
headshot image of Mark Dischert

Loan Officer: Mark Dischert

NMLS# 375802

5 out of 5 Stars
Would Recommend
headshot image of Jeff Magsamen

Loan Officer: Jeff Magsamen

NMLS# 50787

4 out of 5 Stars
Would Recommend
headshot image of Chris Porter

Loan Officer: Chris Porter

NMLS# 1827569

5 out of 5 Stars
Would Recommend
headshot image of Daniel Kliethermes

Loan Officer: Daniel Kliethermes

NMLS# 996807

5 out of 5 Stars
Would Recommend

I thought that Veterans United did an excellent job from beginning to the end. Constant communication and updates. Knowledge and sincere team members!

headshot image of Ali Schellenberg

Loan Officer: Ali Schellenberg

NMLS# 759461

More Reviews

See all 401,634 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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