Ryan and Lauren were both wonderful.
The experience went very well up until the day before closing when there was all of a sudden an extra $5000 needed to close because someone made a transposition error.
A Great Experience from start to finish.
Professional from start to finish!
I think Mike Lyman was great but there were delays with processing the loan on behalf of Veterans United that pushed back the closing date unnecessarily despite others involved being prompt on their end that nearly caused the seller to pull out of the deal. Overall, I feel Veterans United did a great job in getting the loan secured and a reasonable rate
Nearly SEAMLESS!!! I was thrilled with the service provided by VU!!!
There is a lot of repetition on paperwork.
The simple refinancing took over 2 months. We were very quick to return any documents on the same day requested. The additional interest we had to pay waiting each day is hard to swallow.
Absolutely horrible experience. Providing new information was almost a daily part time job and Lee Sattler was constantly saying he had everything, only he was never prepared after all. Closing was scheduled for June 30, yet he failed to have our file even to closing agent until July 1. Lee attempted to push closing back another week as if it wouldn't effect anybody, until I informed him seller was on verge of walking with my earnest money for breaking contract. Last two days felt like we were on verge of losing house and money. Sattler reportedly told my realitor he didn't know who our title company was on day of closing. We had as a group, lost all confidence in his ability to complete loan.
Staff was always available via phone or email which made me feel confident in there ability to help me when needed.
Grant and his team were very professional. They answered all of my questions in a timely manner. Overall I had. Great experience working them.
I would like to have had more communication towards the end of the loan.
Janet and Tommy were awesome!
Working with Dave Munns and his staff was good and helpful. Was worried that the high interest rate that was going to locked in would have ended the relationship, but fortunately it all worked out.
Our team was fantastic! They answered all our questions with record speed and even helped when our realtor was not reachable. We will spread the word and encourage everyone to use their services. Stefan was amazing and we would not be in our new home without him!
