Exceptional service!
Great job VetU team.
A 40k loan should not of been this hard. A new truck would cost 60k to 80k. Would probably have went smoother.
There was no need for this loan to be so complicated. Sorry I just have a hard time with the difficulties that I was presented with on this transaction. In the end, it worked out.
Response from Veterans United
Hi Ty,
I’m really sorry to hear that your experience felt so complicated and frustrating. I completely understand where you’re coming from—when you're navigating something like a $40k loan, it shouldn’t feel more difficult than buying something like a truck. I wish we had made the process smoother and less stressful for you.
That said, I’m glad to hear that everything worked out in the end, though I hate that it was such a tough road to get there. If you’d be willing to share more about the challenges you faced, we’d really like to listen and see how we can do better in the future. You can reach my client advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Thanks for sticking with the process—I know it wasn’t easy, and I appreciate you trusting us with such an important step.
Codi was an outstanding part of the team that never failed for communicating or following up.Another very satisfied customer.Thank you to the whole team.
Please stay Amazing Keep helping like you guys do People like me really can't tell you how much you mean!!! Greg and Britney Thanks!!!!!
I did not like anything Erica dempski did she was rude demanding and very difficult and disrespectful
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Thank you all so much for the help. I called probably 50 times with new and random questions and they were always there to help almost immediately! They even sent us a package of dog treats and toys for our dogs which was awesome! They went above and beyond and we are very grateful!
Very pleased with the whole process the team was awesome! Everything went smooth any questions were always answered, I would recommend to family or friends.
They were amazing
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